Kunvar Devanshu Singh
Ambedkar Nagar
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced professional with a strong background in IVD equipment service industry.
Overview
13
13
years of professional experience
Work History
Senior Territory Manager (Service)
QuidelOrtho
Lucknow
03.2022 - Current
- Leading and managing a team of contract engineers.
- Handling Vitros Automation Solutions sites of key customers by maintaining a strong customer satisfaction.
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Diligently and professionally executed installations, repairs, necessary changes, and assigned tasks on IVD equipment on-site at customer sites as required.
- Assisted in troubleshooting complex technical issues related to hardware and software of IVD equipment.
- Managed inventory levels by placing orders when required.
- Provide training for the key operators of IVD equipment to handle service problems, reducing instrument downtime and spare parts usage.
- Evaluate the safety, efficiency, and effectiveness of laboratory equipment.
- To do regular follow-up for achieving the AMC and CMC targets.
Senior Technical Service Specialist
Roche Diagnostics India Pvt Ltd
Agra
04.2019 - 03.2022
- Participated in team meetings regularly in order to share ideas or provide updates on progress towards goals.
- Diligently and professionally executed installations, repairs, necessary changes, and assigned tasks on IVD equipment on-site at customer sites as required.
- Assisted in troubleshooting complex technical issues related to hardware and software of IVD equipment.
- Resolved customer issues in a timely manner by utilizing problem-solving techniques.
- Provide training for the key operators of IVD equipment to handle service problems, reducing instrument downtime and spare parts usage.
- To provide a demonstration for the instruments at the customer's site.
- Advise and assist in the application of instrumentation in clinical environments.
- Evaluate the safety, efficiency, and effectiveness of laboratory equipment.
- To do regular follow-up for achieving the AMC and CMC targets.
Technical Service Specialist
Roche Diagnostics India Pvt Ltd
Agra
12.2012 - 03.2019
- Diligently and professionally executed installations, repairs, necessary changes, and assigned tasks on IVD equipment on-site at customer sites as required.
- Assisted in troubleshooting complex technical issues related to hardware and software of IVD equipment.
- Resolved customer issues in a timely manner by utilizing problem-solving techniques.
- Provide training for the key operators of IVD equipment to handle service problems, reducing instrument downtime and spare parts usage.
- To provide a demonstration for the instruments at the customer's site.
- Advise and assist in the application of instrumentation in clinical environments.
- Evaluate the safety, efficiency, and effectiveness of laboratory equipment.
- To do regular follow-up for achieving the AMC and CMC targets.
Management Trainee Technical
Roche Diagnostics India Pvt Ltd
New Delhi
01.2012 - 11.2012
- Learned company processes, procedures and employee role functions.
- Resolved customer issues in a timely manner by utilizing problem-solving techniques.
- Provide training for the key operators of IVD equipment to handle service problems, reducing instrument downtime and spare parts usage.
- To provide a demonstration for the instruments at the customer's site.
- Advise and assist in the application of instrumentation in clinical environments.
- Evaluate the safety, efficiency, and effectiveness of laboratory equipment.
Education
B. Tech, Graduation - Electronics and Communication Engineering
UPTU
01.2011
PCM, Higher Secondary -
01.2004
10th, Secondary -
01.2002
Skills
- Time Management
- Goal Setting
- Problem Solving
- Strong Customer Relationship
- Communication
- Empathy
- Emotional Intelligence
Accomplishments
- Awarded 1st Prize in north India for the exceptional performance in 2017-18 at Bangkok during annual conference of Roche Diagnostics India Pvt ltd.
- Two-time Encore Award winner for maintaining great customer service while working in QuidelOrtho.
Socialprofile - Linkedin
https://www.linkedin.com/in/kunvar-devanshu-singh-15554087
Mothertongue
Hindi
Knownlanguages
English
Personal Information
- Father's Name: Vinod Kumar Singh
- Date of Birth: 01/06/1988
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Disclaimer
I hereby declare that the details provided by me in this resume are correct and I have knowingly not omitted/ misrepresented any information. I am aware that the company can use this data for verification purposes and any material inconsistency identified between the details shared above versus actual information would have a bearing on my employment, based upon company policies.
Place: Lucknow
Date: 29/08/2024
Timeline
Senior Territory Manager (Service)
QuidelOrtho
03.2022 - Current
Senior Technical Service Specialist
Roche Diagnostics India Pvt Ltd
04.2019 - 03.2022
Technical Service Specialist
Roche Diagnostics India Pvt Ltd
12.2012 - 03.2019
Management Trainee Technical
Roche Diagnostics India Pvt Ltd
01.2012 - 11.2012
B. Tech, Graduation - Electronics and Communication Engineering
UPTU
PCM, Higher Secondary -
10th, Secondary -
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