KUNWAR PRASHAST
Pune
Summary
Program and Project Management professional with 5+ years of experience leading cross-functional teams, managing end-to-end program delivery, and ensuring alignment with business objectives. Strong expertise in Agile project management, stakeholder communication, scope definition, risk mitigation, and performance tracking. Proven ability to drive operational excellence, improve delivery quality, and achieve measurable business outcomes through structured execution and continuous improvement.
Overview
13
13
years of professional experience
2
2
Languages
2
2
Certificates
Work History
Team Lead – Quality Assurance & Operations
Gomo Digital Business Solution
06.2024 - Current
- Lead end-to-end delivery of multiple B2B programs while managing two departments (Quality Assurance & Operations) and coordinating with 13+ stakeholders.
- Define project scope, timelines, deliverables, and performance metrics aligned with business and client objectives.
- Acted as a key stakeholder in the Agile development lifecycle of an internal CRM product, participating in sprint planning, sprint reviews, and feedback cycles from requirement gathering to production release.
- Collaborated with product owners, developers, and operations teams to define user requirements and validate features.
- Apply Agile project management practices to plan work, monitor execution, and resolve blockers across teams.
- Facilitate regular project and stakeholder meetings to align priorities, manage expectations, and address issues.
- Achieved 110% productivity for two consecutive quarters through process optimization and workload balancing.
- Reduced client rejection rate from 15% to 2% by implementing structured QA governance and corrective action plans.
- Identify project risks and implement mitigation strategies to ensure delivery continuity.
- Drive continuous improvement initiatives to enhance quality, productivity, and client satisfaction.
- Develop executive dashboards and performance reports using Tableau and Google Data Studio.
Team Lead – Quality Assurance
Gomo Digital Business Solution
05.2023 - 06.2024
- Managed multiple concurrent campaigns as individual projects with ownership of quality delivery and performance outcomes.
- Planned and executed workflows using Agile-based task tracking and feedback cycles.
- Coordinated with internal stakeholders to ensure alignment on project deliverables and timelines.
- Tracked risks, dependencies, and operational challenges and implemented corrective actions.
- Conducted project retrospectives to improve delivery efficiency and quality standards.
- Mentored junior team members and supported team capability development.
Subject Matter Expert – Quality Assurance
Gomo Digital Business Solution
04.2022 - 05.2023
- Acted as SME for campaign execution and quality governance across multiple delivery teams.
- Supported project planning, resource allocation, and milestone tracking activities.
- Ensured adherence to delivery processes and quality benchmarks.
- Provided analytical insights to leadership for project decision-making and optimization.
Quality Assurance Analyst
Gomo Digital Business Solution
06.2020 - 04.2022
- Monitored operational performance against defined KPIs and project benchmarks.
- Supported project managers with reporting, risk identification, and compliance tracking.
- Conducted audits and trend analysis to improve delivery effectiveness.
Quality Assurance Analyst
XDBS Pvt Ltd
02.2018 - 03.2020
- Supported campaign delivery through quality monitoring and structured performance reporting.
- Assisted project leads with client updates and corrective action plans.
- Improved campaign quality through continuous audits and feedback cycles.
Customer Care Executive
Fareportal
10.2015 - 12.2017
- Managed customer interactions and escalations ensuring SLA compliance.
- Supported service delivery improvement initiatives.
Lead Generation Executive
DemandShore
07.2013 - 09.2015
- Executed lead generation campaigns aligned with business objectives.
- Supported targeting strategy and delivery reporting.
Education
Bachelor of Business Administration (BBA) - Marketing
Sinhgad Institute of Business Administration and Research
Pune01-2014
Higher Secondary Certificate (HSC) - undefined
Kendriya Vidyalaya
Patna01-2011
Secondary School Certificate (SSC) - undefined
Kendriya Vidyalaya
Patna01-2009
Skills
Agile Project Management
Program & Project Delivery
Project Scope & Planning
Stakeholder Management
Risk & Issue Management
Cross-Functional Team Leadership
Sprint Planning & Reviews
Performance & KPI Tracking
Client Communication & Escalation Management
Project Documentation & Reporting
Tableau, Google Data Studio, MS Excel, PowerPoint
Certification
Tableau Certification-Udemy
Accomplishments
- Played a key role in the development of an internal CRM product using Agile methodology, working closely with stakeholders and cross-functional teams.
- Managed two cross-functional teams comprising 13+ members, ensuring timely delivery and high-quality outcomes.
- Recognized as Top Performer for Quality Assurance –2022.
- Achieved 108% productivity for three consecutive months through process optimization and effective team coordination.
- Reduced client escalations and rejection rates to 1% over the last three quarters by strengthening quality controls and delivery standards.
Timeline
Postgresql Certification-Udemy
06-2024
Team Lead – Quality Assurance & Operations
Gomo Digital Business Solution
06.2024 - Current
Team Lead – Quality Assurance
Gomo Digital Business Solution
05.2023 - 06.2024
Tableau Certification-Udemy
02-2023
Subject Matter Expert – Quality Assurance
Gomo Digital Business Solution
04.2022 - 05.2023
Quality Assurance Analyst
Gomo Digital Business Solution
06.2020 - 04.2022
Quality Assurance Analyst
XDBS Pvt Ltd
02.2018 - 03.2020
Customer Care Executive
Fareportal
10.2015 - 12.2017
Lead Generation Executive
DemandShore
07.2013 - 09.2015
Higher Secondary Certificate (HSC) - undefined
Kendriya Vidyalaya
Secondary School Certificate (SSC) - undefined
Kendriya Vidyalaya
Bachelor of Business Administration (BBA) - Marketing
Sinhgad Institute of Business Administration and Research