Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Soundarya T

Chennai

Summary

Results-driven professional with over 9 years of experience in AI, mobile, device-based, and web technologies. Skilled in leading teams, optimizing processes, and implementing strategies for enhanced efficiency and top-notch outcomes. Excited to leverage expertise in strategy development, process optimization, and leadership to propel organizational growth, and drive success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Quality Services Specialist (Team Lead)

Amazon India Private Limited
Chennai
12.2023 - Current
  • Led a 14-member quality assurance team on a high-impact, subscription-based service, with a focus on ensuring reliability, accuracy, and delivering a seamless customer experience in a safety-critical domain.
  • Owned feature sign-off for production releases, validating quality and readiness for live deployment.
  • Risk based testing: Worked closely with developers to understand features early in the cycle, helping identify risks and plan for effective test coverage before code was even written.
  • Mentorship and continuous improvement: Focused on building a strong, collaborative team—mentoring junior testers, encouraging ownership, and driving continuous improvement
  • Authored and executed accessibility test cases to ensure compliance with accessibility standards and floor assistance to peers with disabilities (PWD), ensuring inclusive testing practices and barrier-free validation.
  • Stakeholder communication & business insights: Contributed to key reporting initiatives by actively participating in the creation and refinement of QA metrics for Monthly Business Reviews (MBR) and Weekly Business Reviews (WBR), enabling data-driven decision-making and improved visibility into test execution and quality trends.
  • Regularly shared status and insights with leadership through reports and dashboards, highlighting risks, test progress, and upcoming deliverables
  • Agile Testing & Delivery: Implemented a parallel test execution strategy that improved productivity and enabled the reallocation of 3 HC-equivalent efforts post-attrition, accommodating all tasks without backfill.
  • Contributed to sprint-level test optimization and continuous delivery pipelines aligned with Agile best practices.
  • Actively involved in Agile ceremonies, including sprint planning, daily stand-ups, sprint retrospectives, and backlog refinement; contributed to team alignment, ensured task clarity, and helped unblock blockers to maintain sprint momentum
  • Conducted Defect Leakage Analysis to identify recurring patterns in missed bugs, leading to improved test coverage and risk mitigation strategies.
  • Collaborated in Root Cause Analysis (RCA) to investigate how defects were missed, implementing corrective actions to enhance testing processes and reduce future leakages.
  • Leveraged customer feedback to drive actionable insights, collaborating with cross-functional teams to prioritize improvements that directly enhanced product quality, user experience, and customer satisfaction.
  • Test data management: Developed a Comprehensive Testing Handbook containing detailed bug raising guidelines and essential testing data, streamlining the reporting process and ensuring consistency and efficiency across the team.
  • Test plan optimization & Resource management: Optimized Test Plans for new features and regression, reducing HC usage and ensuring focus on high-value test cases, leading to more efficient sign-offs and better resource allocation.
  • Enhanced Testing Efficiency by developing multiple SOPs, streamlining testing processes and driving improved productivity across the team.

Senior QS Engineer

Amazon India Private Limited
Chennai
08.2020 - 11.2023
  • Consistently delivered high-quality results within defined deadlines, while maintaining accuracy and adherence to test standards.
  • Acted as a critical resource for team members—resolving test-related queries and unblocking peers to maintain workflow continuity.
  • Gained a strong conceptual understanding of the end-to-end workflow and architecture behind features tested—enabling more strategic and risk-aware testing.
  • Identified inefficiencies or gaps in QA processes, task steps, or documentation and proactively recommended improvements.
  • Ensured compliance with internal policies and protocols for handling sensitive and confidential customer or product information.
  • Having hands on experience in software/application testing, including the creation of test scenarios, QA Test strategy, QA Test plans, Test cases, execution of Test cases, and defect tracking using different tools like JIRA, Test rail..

Quality Service Associate

Amazon India Private Limited
Chennai
08.2017 - 07.2020
  • Developed and executed manual test cases using real-world scenarios, covering over 20 software projects with a focus on installation, functional, integration, regression, smoke, and sanity testing across multiple Fire TV builds.
  • Used test data to design and execute targeted test procedures, improving test efficiency and coverage.
  • Played a key role in optimizing the master test plan—contributing to a 75% reduction in unnecessary test steps and redundancy.
  • Created batch (.bat) files using shell scripts to automate specific test scenarios, speeding up repetitive test cycles and increasing accuracy.

Programmer Analyst

Cognizant Technology Solutions India Pvt. Ltd.
11.2015 - 04.2017
  • Collaborated with Business Analysts to gather and clarify requirements directly from business stakeholders through regular calls and discussions.
  • Suggested process improvements to enhance system performance, reliability, and maintainability based on business needs and technical feasibility.
  • Designed and developed application modules in line with specified requirements, ensuring they were scalable, efficient, and user-friendly.
  • Investigated and resolved defects reported by the QA team, ensuring issues were fixed promptly and met quality standards.
  • Reviewed bug fixes implemented by team members and validated QA test cases to ensure test coverage and accuracy.
  • Actively participated in knowledge transfer sessions to onboard new team members and share project-specific best practices.

Education

Bachelor of Electrical and Electronics Engineering -

Velammal engineering college
Chennai

Skills

  • Test strategy development
  • Software manual testing
  • Focused risk analysis
  • Project traceability documentation
  • Issue resolution management
  • Multilingual software testing
  • Version Control & Release Management
  • Test cases management
  • Leadership & Mentorship
  • Cross-functional collaboration
  • Cross-functional Communication
  • Strategic issue analysis
  • Problem-solving skills
  • Decision-Making
  • Prioritization
  • Process Improvement
  • Continuous Learning
  • Agile project management
  • Test case design
  • Effective time management

Certification

  • Completed Selenium with JAVA and Rest API.
  • PRPC Certified System Architect v7.1
  • Cambridge ESOL Entry Level Certificate in ESOL International(Business English)(Entry 3)

Accomplishments

Awarded as a 'Star of the month' in year of 2019, 2020, 2021, 2022, 2023

Timeline

Quality Services Specialist (Team Lead)

Amazon India Private Limited
12.2023 - Current

Senior QS Engineer

Amazon India Private Limited
08.2020 - 11.2023

Quality Service Associate

Amazon India Private Limited
08.2017 - 07.2020

Programmer Analyst

Cognizant Technology Solutions India Pvt. Ltd.
11.2015 - 04.2017

Bachelor of Electrical and Electronics Engineering -

Velammal engineering college

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