KUNWAR UDAY SINGH
Noida
Summary
A dynamic and results-driven professional with over 4+ years of experience in sales, customer service, and social media escalation handling. Demonstrated expertise in building and nurturing customer relationships, managing complex inquiries, and delivering tailored solutions to ensure customer satisfaction. Adept at utilizing strong communication and problem-solving skills to address escalated issues efficiently across various social media platforms. Proven track record of driving sales growth, increasing customer loyalty, and enhancing brand reputation through exceptional service and proactive engagement. Skilled in managing cross-functional teams, analyzing customer feedback, and leveraging data to continuously improve processes and service delivery. Passionate about fostering positive customer experiences and supporting business success in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Assistant Manager- ORM
Net Impact Solutions PVT LTD
Noida
10.2023 - Current
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate, and timely reports of project activities.
- Supervised daily operations, including scheduling shifts and assigning duties.
Senior Customer Service Executive
Ienergizer
Noida
12.2022 - 10.2023
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Relationship Manager
HDFC LIFE
Lucknow
11.2021 - 06.2022
- Created sales and marketing strategies to increase customer base and enhance sales
- Provided expert financial advice to clients, enhancing their decision-making process.
- Scheduled, arranged and attended meetings with customers to maintain trusting and long-lasting relationships
Relationship Officer
Quess Corp Ltd. (Axis Bank)
Lucknow
02.2020 - 12.2020
- Informed customers of loan application requirements and deadlines.
- I responded quickly to customer questions about loan services and fees.
- Advised clients on available options for refinancing existing mortgages.
Education
B.A - ECONOMICS
DR. R.M.L. AVADH UNIVERSITY
Faizabad01.2019
Intermediate -
K.N.I.C.E. SULTANPUR
Sultanpur01.2016
Skills
- Client Management
- Customer Relations
- Teamwork
- Time Management
- Leadership
- Email Communication
- Critical Thinking
- Business development
Languages
- English, Fluent
- Hindi, Fluent
Languages
Hindi
First Language
English
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionFlexible work hoursPaid sick leaveTimeline
Assistant Manager- ORM
Net Impact Solutions PVT LTD
10.2023 - Current
Senior Customer Service Executive
Ienergizer
12.2022 - 10.2023
Relationship Manager
HDFC LIFE
11.2021 - 06.2022
Relationship Officer
Quess Corp Ltd. (Axis Bank)
02.2020 - 12.2020
B.A - ECONOMICS
DR. R.M.L. AVADH UNIVERSITY
Intermediate -
K.N.I.C.E. SULTANPUR
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