Kuruva Karunakar
Senior Network Engineer Voice
Kurnool
Summary
An enthusiastic Cisco Collaboration engineer with the necessary drive and determination needed to resolve complex routing and networking issues. Possessing effective organizational skills and excellent working knowledge of Cisco Collaboration. Currently working with HCL Technologies as a Consultant, holding an experience 12 years and 6 months in voice and Networking. As an effective communicator with a strong passion for technology, customer service and experience in implementation of services, looking to be part of a progressive and technology driven organization.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
Consultant
HCL Technologies
Hyderabad
11.2023 - Current
- Supporting Multi tenant Verizon UCCaaS project
- Working on the product like CUCM, CUC, IMP, CER, UCCX, CUAC.
- Working on ASA firewal
- Working on SBC like Perimeta , Ribbon, Sonus, Audiocodes
- Experience in working on packet captured and analysince them
- Worked Ticket tools like ETMS, ServiceNow, Remedy tools
- Experience on Genesys MACD , Problem resolving, API
- Experience on the Enterprise Trunk
- Experience on Teams.
Senior Engineer - Collaboration
Verizon
06.2023 - 11.2023
- Supporting Multi tenant Verizon UCCaaS project.
- Working on the product like CUCM, CUC, IMP, CER, UCCX, CUAC.
- Working on ASA firewal
- working on SBC like Perimeta , Ribbon, Sonus, Audiocodes
- Experience in working on packet captured and analysince them
- Worked Ticket tools like ETMS, ServiceNow, Remedy tools
- Experience on Genesys MACD , Problem resolving, API
- Experience on the Enterprise Trunk
- Experience on Teams.
Consultant
HCL Technologies
06.2022 - 06.2023
- Supporting Multi tenant Verizon UCCaaS project.
- Working on the product like CUCM, CUC, IMP, CER, UCCX, CUAC.
- Working on ASA firewall
- Working on SBC like Perimeta , Ribbon, Sonus, Audiocodes
- Experience in working on packet captured and analysince them
- Worked Ticket tools like ETMS, ServiceNow, Remedy tools
- Experience on Genesys MACD , Problem resolving, API
- Experience on the Enterprise Trunk
- Experience on Teams.
Technical Expert
NTT DATA Global Delivery Services Private
Bengalure
09.2019 - 06.2021
- Developed innovative solutions to address client needs, resulting in improved customer satisfaction.
- Spearheaded process improvement initiatives that led to increased efficiency in daily operations across departments.
- Managed IT infrastructure upgrades, ensuring seamless integration with minimal disruption to business functions.
- Led cross-functional teams to successfully complete large-scale projects within budget and timeline constraints.
- Enhanced system performance by identifying and resolving complex technical issues.
Senior Voice Engineer Network
Dimension Data
Bengalore
08.2015 - 09.2019
- Designed custom call routing solutions tailored to specific business needs, improving call handling efficiency and customer experience.
- Facilitated collaboration between IT departments for coordinated response to voice-related incidents, reducing overall impact on company operations.
- Managed vendor relationships to negotiate favorable contracts and secure top-quality products at competitive prices.
- Developed comprehensive documentation for voice system configurations, enabling faster problem resolution and reducing training time for new team members.
Project Engineer
Wipro Technologies
Bengalore
06.2012 - 08.2015
- Worked on the complex Routing issue with CUCM, Voice gateway, CUC and UCCX
- Prepared LLD and HLD documents
- Resolving all issues within the SLA
- Was a team lead for 6 members of Project and taking all customer escalated issues.
- Resolving Customer Network issues on Router and switches
- Maintained records for each project and engineering discipline.
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
Education
MPC - MPC
Ravindra Junior Colleage
Kurnool 01.2006 - 01.2008
SSC - SSC
APR BC School
Srisailam 06.2024 - 04.2024
Bachelor of Engineering Technology - Electronic Communication Engineering
JNTU College of Pulivendula
Pulivendula 09.2012 - 03.2012
Skills
Problem-Solving
Client Relationships
Document Preparation
Client Requirements Assessment
Undestanding Client Requirement
Certification
Certified CCIE Collaboration Voice, Cisco- Valid till
Timeline
SSC - SSC
APR BC School
06.2024 - 04.2024
Consultant
HCL Technologies
11.2023 - Current
Senior Engineer - Collaboration
Verizon
06.2023 - 11.2023
Consultant
HCL Technologies
06.2022 - 06.2023
Technical Expert
NTT DATA Global Delivery Services Private
09.2019 - 06.2021
Senior Voice Engineer Network
Dimension Data
08.2015 - 09.2019
Bachelor of Engineering Technology - Electronic Communication Engineering
JNTU College of Pulivendula
09.2012 - 03.2012
Project Engineer
Wipro Technologies
06.2012 - 08.2015
MPC - MPC
Ravindra Junior Colleage
01.2006 - 01.2008
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