KUSH JOSHI
SURAT
Summary
Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
Unitask Technologies Engineer
Surat
01.2020 - Current
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Resolved complex technical problems through root cause analysis techniques.
- Evaluated software or hardware to recommend improvements or upgrades.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Answered user inquiries to resolve computer software or hardware operation problems.
- Conducted research on technical products in order to make recommendations to customers.
- Developed training materials and procedures or trained users in proper use of hardware or software.
- Troubleshot network connectivity problems such as router configurations, IP addressing, and DHCP server setup.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Systems Engineer
Vamsons Industry
SURAT
03.2016 - 07.2020
- Provided exemplary helpdesk service and support to assist customers.
- Monitored system performance using various tools and techniques to identify potential problems before they occur.
- Coordinated and enhanced existing databases and established new databases as part of initiative.
- Generated reports summarizing current status of IT assets within the organization.
- Communicated with clients to understand system requirements.
- Planned, implemented and integrated updated system-oriented projects.
- Provided technical guidance for system development and troubleshooting.
- Designed and conducted hardware or software systems testing.
- Configured and monitored network devices such as routers, switches, firewalls, and wireless access points.
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components.
Education
Bachelor of Technology - Electronica And Communication Engineering
Aravali Institute of Technical Studies
Udaipur09-2015
Diploma Enginneering - Electronics And Communication Engineering
N G Patel Polytechnic
Isroli Afwa02-2012
Skills
- System Configuration Changing
- Debugging
- System Troubleshooting
- Problem-Solving
- Hardware Upgrades
- Application Installations
- Network Operational Enhancements
- Technical Troubleshooting
- Application Support
- Customer Support
- Ticket Queue Software
Accomplishments
- I have taken part in “Model Presentation-2009” organized by N. G. Patel Polytechnic Institute in collaboration with ISTE Student’s chapter & obtain Third rank in the competition. Model presentation was on “ Knock Alarm”
- I also have participated in Two days workshop of “iMaCBOTZ” in association with “GREAT STEP IIT, KHARAGPUR” B & B Institute of Technology, Vallabh Vidhyanagar, Gujarat. In this workshop I learned thoroughly about on Making Wired Robots, Wireless Robots, PC, Speech & Internet control Robots with a good amount of theoretical session covering topics like RF Transmission and reception concepts, DC Motors, coding in VB6 etc
Timeline
Technical Support Engineer
Unitask Technologies Engineer
01.2020 - Current
Systems Engineer
Vamsons Industry
03.2016 - 07.2020
Bachelor of Technology - Electronica And Communication Engineering
Aravali Institute of Technical Studies
Diploma Enginneering - Electronics And Communication Engineering
N G Patel Polytechnic
Similar Profiles
Nanthini GanesanNanthini Ganesan
Software Engineer at Mindsbeam Technology Software Engineer Software Engineer Mindsbeam Technologies Pvt Ltd (Lystloc)Software Engineer at Mindsbeam Technology Software Engineer Software Engineer Mindsbeam Technologies Pvt Ltd (Lystloc)
Gunay AghayevaGunay Aghayeva
BA Functional Consultant, QA Tester at Unitask GroupBA Functional Consultant, QA Tester at Unitask Group
Mohammed LuqmanMohammed Luqman
Senior Technical Lead at GSPANN TECHNOLOGIES INC(Retail Client :Kohl's and Role :Site Reliability Engineer)Senior Technical Lead at GSPANN TECHNOLOGIES INC(Retail Client :Kohl's and Role :Site Reliability Engineer)