Kush Kumar Soni

• I have played a pivotal role in various projects at UST India. Currently working with Thermo Fisher Japan in the Life Sciences domain on the SampleManager LIMS application, contributing to multiple customer implementations including the Takara Bio project.
• Involved in end-to-end project activities, including requirement analysis, data configuration, workflow creation, LES implementation/execution, development support, functional testing, documentation, and team collaboration.
• Hands-on experience with SampleManager LIMS for laboratory data management, workflow automation, and business process configuration.
• Strong functional understanding of end-to-end laboratory processes, including sample lifecycle management, test workflows, result entry, approval workflows, reporting, and system configuration.
• Supporting multiple projects simultaneously while ensuring timely delivery, stakeholder coordination, issue resolution, and effective cross-functional collaboration.
• Conducting functional and application training sessions for Japanese users on SampleManager LIMS, preparing training materials, demos, workflow explanations, and business use cases to accelerate user adoption.
• Acting as the primary liaison between Japanese stakeholders and global technical teams, facilitating bilingual communication, requirement clarification, and expectation management throughout the SDLC.
• Played a key role in business analysis, functional validation, and product delivery by collaborating closely with development and QA teams to ensure high-quality solutions.
• Previously supported Nissan Motor Limited (Japan) by actively contributing across the product lifecycle—from requirement gathering and functional design to development coordination, testing, and successful project delivery.

EVF2 Project.

• Developing a completely new module for the NCAS application for EV vehicles to subscribe to Nissan Connect services.
• Worked as a Japanese Bilingual Business Analyst for Nissan Motor Co. Ltd. (Japan), supporting the development and enhancement of the NCAS application for Nissan Connect Services.
• Contributed to the development of a new NCAS module for EV vehicles, supporting subscription services for Nissan Connect.
• Collaborated with business stakeholders, product owners, and development teams to gather, analyse, and document business requirements using BRDs and functional specifications.
• Performed impact analysis, facilitated requirement clarification sessions, and maintained requirement, clarification, and risk/dependency trackers throughout the project lifecycle.
• Coordinated with Japanese stakeholders to resolve business queries, obtain requirement sign-offs, and ensure alignment during the design and development phases.
• Participated in Agile ceremonies, including daily stand-ups, backlog refinement, sprint planning, and progress tracking using JIRA.
• Prepared work breakdown structures (WBS), contributed to effort estimation, and supported sprint planning and delivery activities.
• Worked closely with development and QA teams to monitor implementation progress, review SonarQube reports, coordinate deployments to QA, conduct client demonstrations, and support User Acceptance Testing (UAT).
• C53L 25MY Project.
• For the C53L 25MY project, supported source code logic enhancement for new vehicle model integration and VIN externalisation by coordinating business requirements, functional validation, and stakeholder communication.
• Worked in a Hybrid (Agile & Waterfall) delivery environment, collaborating with cross-functional teams to ensure timely project delivery and successful business outcomes.
• Supported development cycles through backlog management, sprint planning, and stakeholder engagement.
• PPL4 Project.
• Contributed to the enhancement of the NCAS application by improving dealer-facing features and overall user experience for Nissan dealerships.
• Designed and supported the implementation of a dealer portal screen to manage Nissan Connect subscription renewals, including automated notifications for upcoming service expirations.
• Worked closely with Japanese business stakeholders, product owners, and development teams to gather requirements, clarify business needs, and support solution design.
• Served as a Subject Matter Expert (SME) by conducting product knowledge transfer sessions and mentoring new team members on business processes and application functionality.
• Leveraged Japanese bilingual expertise to facilitate effective communication between Japanese stakeholders and global delivery teams, ensuring accurate requirement understanding and timely issue resolution.
• Worked in a Hybrid (Waterfall & Agile) delivery model, supporting project planning, requirement analysis, sprint execution, backlog refinement, and stakeholder communication.
• Prepared and maintained project plans, tracked milestones, contributed to effort estimation, and coordinated with cross-functional teams to ensure smooth project execution.
• Supported project delivery from requirement analysis through development, testing, and production release while maintaining alignment with business objectives and quality standards.

• Worked as a Japanese Bilingual Business Analyst, acting as the primary liaison between NEC India and NTT Japan for the Collection Stream of a telecom billing platform.
• Analysed and translated BRDs, FRDs, and business discussions, ensuring clear communication between Japanese stakeholders and global delivery teams.
• Supported requirement gathering, impact analysis, documentation, functional testing, and project delivery in collaboration with business and development teams.
• Contributed to the Shinkansen project by coordinating GSM-R (Global System for Mobile Communications – Railway) requirements and facilitating bilingual communication throughout the project.

• Progressed from Project Coordinator to Business Analyst, supporting business analysis activities across multiple enterprise applications for Nissan Motor Co., Ltd. (Japan).
• Served as a Subject Matter Expert (SME) by conducting knowledge transfer sessions and mentoring new team members on business processes and application functionality.
• Worked on the IDMS (Intelligent Daily Management System), collaborating with Supply Chain teams to deliver a compliance solution used across Nissan manufacturing plants worldwide, contributing to four key modules and receiving appreciation from NML Japan.
• Supported the enhancement of the SHEMS (Safety, Health & Education Management System) by gathering requirements, performing impact analysis, reviewing functional specifications, and coordinating with Japanese stakeholders and cross-functional teams.
• Worked in Agile and Waterfall environments using JIRA and Confluence, participating in requirement refinement, sprint activities, UAT, production support, and continuous process improvement throughout the SDLC.

• Supported Japanese merchants and customers by resolving business queries and coordinating with the Japan support team using Salesforce (SFDC), Cyclopes, and the ORT Portal.
• Worked with the Japan team to establish the Merchant Support process in India and participated in regular stakeholder meetings to ensure smooth service delivery.
• Conducted knowledge transfer and on-the-job training sessions for new team members, supporting their successful onboarding.

• Managed order operations for the APAC region, with primary responsibility for Japan while supporting customers across China, CALA, AMER, and EMEA.
• Collaborated with Japanese stakeholders and Sales teams to process orders, resolve operational issues, and create new business opportunities.
• Utilised Oracle EBS and Salesforce (SFDC) to manage order processing and support day-to-day business operations.

• Provided customer support to Japanese customers by resolving product and service queries through email and phone.
• Verified warranty eligibility and processed warranty-related requests for laptops while ensuring timely and accurate customer support.

• Worked as a Freelance Japanese Interpreter & Translator, providing interpretation during business meetings, conferences, and shop-floor operations, along with Japanese-English document translation.
• Supported leading organizations including Musashi, Yokohama Tire, General Electric (GE), IBM, Roki Minda, and Honda, facilitating effective communication between Japanese and Indian teams.