Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kush Sharma

Kush Sharma

Summary

A seasoned professional with 15+ years of extensive expertise in Digital Transformation Consulting, Product Management, IT Management and Business Delivery. Expertise in steering Enterprise level implementations and setting up Automation/AI CoE Governance, with strong hold on stakeholder management across cross-functional teams

Overview

17
17
years of professional experience
1
1
Certification

Work History

Program Manager

Infosys BPM
07.2017 - Current
  • Account manager for a 100+ member Automation Center of Excellence (CoE) valued at $8 million, responsible for driving innovative solutions leveraging AIML solutions, chatbots, robotic process automation, and Microsoft solutions.
  • Program manager to oversee digital transformation with a productivity focus on 250+ FTE across 100+ automatons.
    Delivery lead for the digital transformation of the IT service desk for a German power major, supporting 60K end users with solutions covering voice bots, chatbots, and RPA.
    Orchestrated and implemented the business metrics monitoring and Balanced Scorecard for over 1,000 bots for a Swiss bank, steering the delivery of an in-house workflow management solution for a European paints specialty chemicals manufacturer, managing a workforce of over 700 FTEs in their Finance & Accounting Shared Services operations.

Automation Consultant

Infosys BPM
05.2013 - 06.2017
  • Delivered an automation funnel for a major manufacturing company, with a productivity benefit of USD 1 million in savings.
  • Led the implementation of an automation solution for the end-to-end billing process worth approximately 20 million AUD, from order generation to billing the customers.
  • Pioneered an in-house Vendor Portal solution with dynamic features like dynamic discounting, invoice and PO tracking, MDM, and query handling on MS Azure cloud in three months. Adopted for three other clients in a span of one year.
  • Driven the automation implementation for a U.S. telecommunications major to deliver 300+ marketing reports.
  • Implemented a workflow solution that was scaled up to 44 geographies and 6 BUs for a EU-based paint company.

Senior Developer

Accenture
08.2008 - 06.2011
  • Worked as a technical analyst for a Mainframes based application which created memorandums for the customers to bank; also recognised by the client and received a Performance Award
  • Key member of critical projects of more than 1000 hours of efforts which dealt with monetary application of the system & delivered the same with zero rework

Education

MBA - IT & Marketing

IIM Shillong
04.2013

Bachelors of Technology - Electrical, Electronics and Communications Engineering

IcfaiTech
06.2008

Skills

  • Automation consulting
  • Program management
  • Stakeholder engagement
  • Process transformation
  • Cultural competency
  • Process analysis
  • Azure services
  • Power Automate and RPA
  • AI and machine learning
  • Account management

Certification

  • Great Manager Program, eCornell, August 2025 – September 2025
  • Agentic Process Leader , Automation Anywhere, May 2025 – May 2025
  • Azure 900, Microsoft, July 2024 – July 2024,
  • Strategic Leadership Program, IIM Bangalore, April 2023 – June 2023
  • Strategic Leadership Program, IIM Bangalore, April 2023 – June 2023

Timeline

Program Manager

Infosys BPM
07.2017 - Current

Automation Consultant

Infosys BPM
05.2013 - 06.2017

Senior Developer

Accenture
08.2008 - 06.2011

MBA - IT & Marketing

IIM Shillong

Bachelors of Technology - Electrical, Electronics and Communications Engineering

IcfaiTech

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Kush Sharma