Kushaal Doshi
Sr. Technical Implementation Specialist
Chennai,TN
Summary
Professional with strong background in implementation and project management. Skilled in system integration, process optimization, and client training. Known for fostering collaboration and driving results in dynamic environments. Reliable team player with flexible approach to evolving needs and challenges.
Overview
5
5
years of professional experience
Work History
Sr. Technical Implementation Specialist
Zuper
Chennai
12.2023 - Current
- Led end-to-end implementation projects, conducting detailed requirements analysis, designing customized solutions, and managing multiple concurrent projects to deliver on time and within scope.
- Cultivated strong client relationships, serving as a trusted subject matter expert to guide them through the implementation process and ensure their needs were met.
- Designed and delivered comprehensive training for 12 new interns within my first six months, serving as a primary mentor to facilitate their rapid integration of product knowledge and SaaS ecosystem insights.
- Leveraged n8n to build custom automation workflows, enhancing solution delivery and ensuring precise fulfillment of client specifications.
- Streamlined team operations by grooming incoming tasks, managing assignments, and overseeing the testing phase, while creating comprehensive best practice documentation and collaborating cross-functionally with Product, Technical, Sales, and Customer Success teams.
- Leveraged advanced AI tools including Fathom, Cursor, and Rosie to enhance efficiency and client solutions, specifically for meeting summarization, content and template design, and data analysis for reporting.
Implementation Consultant - US
LeadSquared
Bangalore
01.2021 - 12.2023
- Gathered client requirements and designed automated workflows, including forms and processes, to optimize platform usability and client satisfaction.
- Mentored and trained implementation associates on best practices and protocols, fostering team growth and reducing dependencies.
- Managed client relationships by providing strategic guidance on email/texting/contact strategies and ensuring a 90% on-time completion rate for projects.
- Coordinated cross-functional communication with development and other internal teams to resolve client requirements and issues efficiently.
- Evaluated implementation and testing risks, utilizing tools like Zoho, Rocketlane, and Jira to streamline project delivery.
Intern
Radiant Info Solutions
New Delhi
12.2018 - 01.2019
- Worked with different aspects of the company related to EPR software, search engine optimization (SEO), animations and content writing as well.
Education
Bachelor of Technology - Software Engineering
SRM Institute of Science And Technology
Chennai, India 04.2001 -
Class XII & Class X -
Kola Saraswathi Vaishnav Sr. Sec. School
Chennai, India01-2017
Skills
Cross-functional coordination
Onboarding, training, and development
MS Excel, JavaScript, HTML, CSS
Problem-solving
Customer communication
Business analysis
Project management
Data migration
Timeline
Sr. Technical Implementation Specialist
Zuper
12.2023 - Current
Implementation Consultant - US
LeadSquared
01.2021 - 12.2023
Intern
Radiant Info Solutions
12.2018 - 01.2019
Bachelor of Technology - Software Engineering
SRM Institute of Science And Technology
04.2001 -
Class XII & Class X -
Kola Saraswathi Vaishnav Sr. Sec. School