Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Kushaal Doshi

Kushaal Doshi

Sr. Technical Implementation Specialist
Chennai,TN

Summary

Professional with strong background in implementation and project management. Skilled in system integration, process optimization, and client training. Known for fostering collaboration and driving results in dynamic environments. Reliable team player with flexible approach to evolving needs and challenges.

Overview

5
5
years of professional experience

Work History

Sr. Technical Implementation Specialist

Zuper
Chennai
12.2023 - Current
  • Led end-to-end implementation projects, conducting detailed requirements analysis, designing customized solutions, and managing multiple concurrent projects to deliver on time and within scope.
  • Cultivated strong client relationships, serving as a trusted subject matter expert to guide them through the implementation process and ensure their needs were met.
  • Designed and delivered comprehensive training for 12 new interns within my first six months, serving as a primary mentor to facilitate their rapid integration of product knowledge and SaaS ecosystem insights.
  • Leveraged n8n to build custom automation workflows, enhancing solution delivery and ensuring precise fulfillment of client specifications.
  • Streamlined team operations by grooming incoming tasks, managing assignments, and overseeing the testing phase, while creating comprehensive best practice documentation and collaborating cross-functionally with Product, Technical, Sales, and Customer Success teams.
  • Leveraged advanced AI tools including Fathom, Cursor, and Rosie to enhance efficiency and client solutions, specifically for meeting summarization, content and template design, and data analysis for reporting.

Implementation Consultant - US

LeadSquared
Bangalore
01.2021 - 12.2023
  • Gathered client requirements and designed automated workflows, including forms and processes, to optimize platform usability and client satisfaction.
  • Mentored and trained implementation associates on best practices and protocols, fostering team growth and reducing dependencies.
  • Managed client relationships by providing strategic guidance on email/texting/contact strategies and ensuring a 90% on-time completion rate for projects.
  • Coordinated cross-functional communication with development and other internal teams to resolve client requirements and issues efficiently.
  • Evaluated implementation and testing risks, utilizing tools like Zoho, Rocketlane, and Jira to streamline project delivery.

Intern

Radiant Info Solutions
New Delhi
12.2018 - 01.2019
  • Worked with different aspects of the company related to EPR software, search engine optimization (SEO), animations and content writing as well.

Education

Bachelor of Technology - Software Engineering

SRM Institute of Science And Technology
Chennai, India
04.2001 -

Class XII & Class X -

Kola Saraswathi Vaishnav Sr. Sec. School
Chennai, India
01-2017

Skills

Cross-functional coordination

Timeline

Sr. Technical Implementation Specialist

Zuper
12.2023 - Current

Implementation Consultant - US

LeadSquared
01.2021 - 12.2023

Intern

Radiant Info Solutions
12.2018 - 01.2019

Bachelor of Technology - Software Engineering

SRM Institute of Science And Technology
04.2001 -

Class XII & Class X -

Kola Saraswathi Vaishnav Sr. Sec. School

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Kushaal DoshiSr. Technical Implementation Specialist