Mukul Kumar
Project Management Professional
Ghaziabad,UP
Summary
Impact Driven Project management professional with 11+ YOE in telecom software including Problem management, CAPEX/OPEX management, Agile methodologies Implementation for delivery and planning for different IMS nodes (CSCF, TAS, MRF, VMAS, IPSMGW) and well versed in call trace analysis. Have worked with Bharti Airtel, British Telecom, OneNZ, Virgin Media, AT&T, Orange Jordan, WOM Columbia, Proximus Belgium and TMO USA.
Overview
11
11
years of professional experience
3
3
Certification
2
2
Language
Work History
Sr Member of Technical Staff
Mavenir India Services Pvt. Ltd
Bengaluru
05.2022 - Current
- Leading cross functional team and overseeing the planning, execution and delivery of technical programs for products like VMAS, TAS and Analytics for British Telecom UK, Wind3 Italy and OneNZ New Zealand
- Handling support requests assigned via SF/Heat tool
- Participating in escalation management and IMS product support practice development activities
- Applying Agile methodologies in develop and execute test plans, implementation, procedures, test specs and test cases for special business needs
- Review, coordinate and manage installation, commissioning and implementation activities procured from vendors, customers or third parties
- Participate in or develop detailed designs of the Core Network in the logical order of network level designs, network element designs
- Working closely with sponsor and stakeholders to drive program alignment and remove roadblocks
- Identify potential risks throughout the project lifecycle and develop mitigation strategies
- Achievement-
- While taking over the VMAS migration project for BT UK, we observed that the customer was dissatisfied with the software quality and timeline
- To address these concerns, we kept weekly status call with customer where we also seek customer feedback and actively started looking into them
- Implemented Gantt chart to manage project timeline, showing tasks, durations, and dependencies
- These efforts helped us in progressing the project smoothly on track and also helped in securing a PO of 5.7M Euro from BT for new features and CR.
Sr. System Engineer
Infinite Computer Solutions
Gurgaon
07.2021 - 05.2022
- Preparing project plan, track and monitor the project progress
- Managed delivery of Sw solutions for IMS and collaborate with project members for IMS ATP to prove the successful integration
- Experience in project effort and cost estimation and SoW preparations
- Practicing Agile methodologies for project management
- Well versed in IMS call flows and skilled in debugging and isolating call issues
- Well versed in protocols like Diameter and SIP, RTP,SDP tools like- Wireshark, tcpdump, Openstack etc
- Experience on TCP/UDP, DNS, DHCP, VoLTE interfaces
- Provide technical support to assist customers in network rollout including preparation of TPD, Deployment, integration, lab testing, and acceptance testing
Engineer
Ericsson India Global Pvt. Ltd
05.2019 - 07.2021
- Managed Services NMC - 2nd Line Gurgaon
- Led the end-to-end delivery of multiple media/cable operator and NLD leased line projects, ensuring timely and within-budget execution
- Coordinated with cross-functional teams (customer, vendor, Operations) to align on project goals and deliverables
- Managed client relationships, acting as the primary point of contact to address any issues promptly
- Developed and maintained project plans, timelines, and milestones, ensuring adherence to project schedules
- Conducted regular project status meetings and reviews to keep stakeholders informed and engaged
- Identified and mitigated project risks, ensuring minimal impact on delivery timelines and quality
- Facilitated change management processes, ensuring smooth transitions and minimal disruptions to service delivery
- Prepared detailed reports and presentations for senior management and stakeholders, highlighting project achievements, challenges, and plans
- Achievement –
- Successfully delivered 4 x 100G NLD circuits for Virgin media between multiple cities within allocated cost and months ahead of estimated delivery date, despite numerous technical and logistical challenges.
SW/Apps Tech Support Engineer
Accenture Tech. Pvt. Ltd
Gurgaon
12.2018 - 04.2019
- Directed cross-functional collaboration with IP Core and Transmission teams to address and mitigate transient network faults
- Oversaw escalation handling processes to ensure timely resolution of critical incidents
- Managed 24/7 emergency on-call rotation, ensuring continuous support and swift incident response
- Coordinated and performed various testing procedures with customers and vendors, ensuring quality assurance and compliance
- Monitored and managed NLD SIP trunk/routes, optimizing network performance and reliability.
Customer Service Executive
TATA COMMUNICATIONS TRANSFORMATION SERVICES LTD
Pune
12.2015 - 12.2018
- Supervised and mentored a team of 6 in the Problem Management team, reducing repeated faults and out-of-SLA incidents for the North India customer base
- Coordinated with cross-functional teams (Field Operations, Engineering, Core Planning) to troubleshoot and repair complex circuits, hardware faults, and PDH faults
- Managed projects to improve infrastructure within assigned service zones, enhancing uptime and service quality for enterprise customers
- Represented TTSL in customer Operational Review Meetings (ORM) and internal governance meetings
- Reviewed Capex (Capital Expenditure) and Opex (Operational Expenditure) with regional governance, vendors, and business stakeholders
- Prepared project charters and timelines for deliverables, ensuring alignment with project goals
- Followed standard practices for change management and incident management to minimize service disruptions
- Developed key project documents, including Minutes of Meeting (MOM), High-Level Design (HLD), Project Charter, and Statement of Work (SoW)
- Managed customer technical queries and ensured compliance with service agreements
- Challenge: A significant challenge arose in July 2016 when Gurugram experienced heavy rain fall which caused surge in power outages and infrastructure damages leading frequent network outages for multiple enterprise customers in Gurugram
- These repeated faults were causing major disruptions, leading to an increased number of out-of-SLA incidents and negatively impacting customer satisfaction
- Achievement: Implemented a comprehensive problem management strategy to identify the root causes of these recurring faults and chronic areas
- By coordinating with the Field Operations, Engineering, and Core Planning teams, executed a series of infrastructure upgrades and preventive maintenance measures
- As a result, the number of recurring faults decreased by 32%, and out-of-SLA incidents were reduced by 20% which boosted customer satisfaction ratings by 25%.
Project Team Lead
TATA BUSINESS SUPPORT SERVICES LTD
05.2014 - 11.2015
- Provided support to enterprise customers, resolving network issues
- Ensured adherence to SLA (Service Level Agreement) and KPI (Key Performance Indicators)
- Managed incident resolution processes, ensuring minimal downtime
- Coordinated with vendors for effective service delivery
- Fostered strong customer relationships to enhance satisfaction
- Diagnosed and troubleshot last mile devices and customer premise routers and switches
- Led a team of 20 people, managing rosters and task assignments
- Achievement-
- Successfully reduced incident resolution time by 30% through the implementation of a streamlined troubleshooting process and effective team coordination.
Education
Bachelor of Engineering - Electronics and Communication
AVIT, Vinayaka Missions University
2013
12th - Science
MRPD College, BSEB Board
2009
10th -
CH School, BSEB Board
Bihar10th, 2008
Skills
- Technically well versed in Telco cloud, VM deployment, RHEL (Linux), Wireshark, Shell scripting, Jira/Trello, MS Office applications and RCA
- Project management
- Agile
- Soft Skills
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Project tracking
- Relationship building
- Strategic planning
- Schedule management
- Client relations
- Customer relations
- Stakeholder communications
- Budgeting and forecasting
- Risk management
- Document management
- Advanced problem solving
- Scope management
- Project estimation and bidding
- Project scope
- Budget control
- Cross-functional collaboration
- Contract management
- Project scope analysis
- Coaching and mentoring
- Cost control
- Processes and procedures
- Conflict management
- Project closure
- Team bonding
- Purchasing and procurement
- Agile methodology
- Presentations
- Technical support
- Meeting facilitation
- Compliance monitoring
- Client rapport
- Customer relations specialist
- Performance evaluations
- Project regulations
- Business analysis
- Critical design review
- Root-cause analysis
- Software development lifecycle
- Systems installation, configuration, and upgrading
- Requirements gathering
- Change control processes
- VmWare virtualization
- Verbal and written communication
- Deliverable tracking
- Progress reporting
- Vendor management
- Cross-functional coordination
- Microsoft office suite expert
- Project development and lifecycle
Certification
1. PMP (Cert. No.- 3999770) valid thru 28th Dec 2027
2. Google Project Management Professional, 2024.
3. Cisco Certified Network Associate (CSCO13265429) passed in 2017.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceWork from home optionHealthcare benefitsQuote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
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