Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Service Delivery
Black Box Network Services Pvt Ltd
Bengaluru
10.2022 - Current
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
Provided technical support for end-users by troubleshooting hardware and software issues remotely
Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components
Assisted users with password resets and account lockout resolutions
Set up virtual private networks for secure remote access
Installed and configured new hardware, software and peripheral devices
Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions
Configured routers and switches for local area networks
Participated in after-hours on-call rotation for critical support needs.
Education
Bachelor Of Engineering -
Acharya Institute of Technology
Bengaluru
PUC, PCMB -
Jain PU College
Bengaluru
SSLC, Science -
St. Ann's High School
Bengaluru
Skills
Critical Thinking
Problem-Solving
Remote Support
Customer Service
Application support
Active Directory
Technical Support
System Troubleshooting
Network configuration
Ticket Queue Software
Familiar with RAID concepts
Hands-On on 0365 and Azure
Certification
CCNA 200-301
Revit
SQL
Java
Timeline
Associate Service Delivery
Black Box Network Services Pvt Ltd
10.2022 - Current
Bachelor Of Engineering -
Acharya Institute of Technology
PUC, PCMB -
Jain PU College
SSLC, Science -
St. Ann's High School
CCNA 200-301
Revit
SQL
Java
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