KUSHAL C
Bengaluru
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate Service Delivery
Black Box Network Services Pvt Ltd
Bengaluru
10.2022 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
- Provided technical support for end-users by troubleshooting hardware and software issues remotely
- Troubleshooted technical issues related to servers, networks, storage systems, virtualization platforms and other IT infrastructure components
- Assisted users with password resets and account lockout resolutions
- Set up virtual private networks for secure remote access
- Installed and configured new hardware, software and peripheral devices
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions
- Configured routers and switches for local area networks
- Participated in after-hours on-call rotation for critical support needs.
Education
Bachelor Of Engineering -
Acharya Institute of Technology
BengaluruPUC, PCMB -
Jain PU College
BengaluruSSLC, Science -
St. Ann's High School
BengaluruSkills
- Critical Thinking
- Problem-Solving
- Remote Support
- Customer Service
- Application support
- Active Directory
- Technical Support
- System Troubleshooting
- Network configuration
- Ticket Queue Software
- Familiar with RAID concepts
- Hands-On on 0365 and Azure
Certification
- CCNA 200-301
- Revit
- SQL
- Java
Timeline
Associate Service Delivery
Black Box Network Services Pvt Ltd
10.2022 - Current
Bachelor Of Engineering -
Acharya Institute of Technology
PUC, PCMB -
Jain PU College
SSLC, Science -
St. Ann's High School
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