Kushal Chopra
Chandigarh/Mohali
Summary
Qualified for projects and assignments requiring proven ability to affect productivity, enhance efficiency and thereby maximize business. To achieve professional excellence and grow up to better standards in new business evaluations. Open for US IT staffing, Customer service, Operation roles as well.
I maintain focus in different work environments, understand and meet new challenges keeping customer relationship as the core of business activities, through knowledge of evolving technologies and always eager to implement it for a professional and personal growth. A Goal Oriented Profile with Over 6+ years of rich experience in Exchange Online.
Methodical IT Administrator with 7+ years maximizing human and technical resource contributions to optimize business operations. Proponent of integrating emerging technologies to heighten IT activity efficiency. Dedicated to enhancing service outcomes and reducing response times to safeguard consistent IT operations.
Overview
15
15
years of professional experience
2013
2013
years of post-secondary education
4
4
Languages
Work History
IT Administrator (M365 Administrator)
Alcor Solution
09.2022 - Current
- Company Overview: Enabling cloud
- Need to analyze and resolve on the issues related to Office 365 (Cloud Services)
- Analyzing the p1 or p2 (Priority Based) issues
- Creating Knowledge Base Articles for internal use of service desk and internal employees
- Creating and managing the P1 and P2 cases
- Analyzing the data (cases) and sending the data report for delays in the solutions
- Also making reports to improve the SLAs for the solutions provided
- Supervising and grooming the new employees
- Resolving issues related to DL
- Resolving issues related to DDL
- Resolving issues related to Calendar in Outlook
- Resolving issues in provisioning User Mailbox
- Resolving issue Provisioning resource mailbox
- Resolving Issues Related to Outlook
- Troubleshooting issues related to Laptop and Peripheral devices
- Troubleshooting on MDM issues
- Setting up MS office Package
- Resolve issues on L1, L2 and L3 levels
- Enabling cloud
Technology Analyst
Infosys Ltd.
02.2022 - 07.2022
- Company Overview: Diverse Lynx Pvt
- Ltd
- Migration from Lotus Notes to Exchange Online
- Working on Quest tool for Migration to Exo
- Creating Batches in Quest to Migrate users from LN to EXO
- Migration includes of Data (Calendar entries, contacts, emails)
- Welcome and Goodbye emails
- Cutover for migrated mailboxes
- Checking if all attributes in Ad and set correctly
- Post Migration working on the issues related to Calendar entries
- Post Migration working on emails missing
- Post Migration folders missing
- Issue with provisioning of the mailboxes in Exo
- Adding members in DLs through quest tool (QME)
- Supported/Resolve issues which are escalated from L2 to L3
- Diverse Lynx Pvt
- Ltd
Senior Support Engineer
Client of Quantum HR Placement Services
06.2021 - 10.2021
- Company Overview: Microsoft
- Help Microsoft Partners with Troubleshooting on Partner Centre Portal
- Relationship between Indirect Provider and Customer
- Indirect Reseller and customer
- Partnership between IP and IR
- Helping when have Trouble in buying Subscription from Partner Centre
- Transfer Azure subscription from one CSP to another CSP etc
- Issues related to Exchange Online/Office 365 raised by Global Administrators of different companies on L3 level (Mainly like Directors Of IT, CEO of Small Businesses from US… ETC)
- Microsoft
Technical Support Lead
Nixol India Pvt Ltd.
03.2021 - 05.2021
- Company Overview: Infosys Pvt Ltd
- Need to analyze and resolve on the issues related to Office 365 (Cloud Services)
- Analyzing the p1 or p2 (Priority Based) issues
- Creating and managing the P1 and P2 cases
- Analyzing the data (cases) and sending the data report for delays in the solutions
- Also making reports to improve the SLAs for the solutions provided
- Supervising and grooming the new employees
- Post Migration troubleshooting on Migration issues, like Outlook not receiving e-mails, Outlook not getting configured, emails not getting delivered
- Shared Mailbox not migrated; Calendar items not migrated
- Resolving issues related to DL
- Resolving issues related to DDL
- Resolving issues related to Calendar in Outlook
- Resolving issues in provisioning User Mailbox
- Resolving issue Provisioning resource mailbox
- Resolving Issues Related to Outlook
- Resolve issues on L2 and L3 levels
- Infosys Pvt Ltd
Sr. Technical Support Engineer
Tech Mahindra Pvt ltd
03.2016 - 07.2018
- Creating new tickets for the issue related to Password for applications like Service Now, SAP, and KDP
- Creating the reports for the delays in resolution provided by Service desk
- Need to analyze and resolve on the issues related to Office 365 (Cloud Services)
- Analyzing the p1 or p2 (Priority Based) issues
- Creating Knowledge Base Articles for internal use of service desk and internal employees
- Creating and managing the P1 and P2 cases
- Analyzing the data (cases) and sending the data report for delays in the solutions
- Also making reports to improve the SLAs for the solutions provided
- Supervising and grooming the new employees
- Resolving issues related to DL
- Resolving issues related to DDL
- Resolving issues related to Calendar in Outlook
- Resolving issues in provisioning User Mailbox
- Resolving issue Provisioning resource mailbox
- Resolving Issues Related to Outlook
- Resolve issues on L2 and L3 levels
Sr. Support Engineer
Convergys India Pvt. Ltd.
06.2013 - 02.2016
- Company Overview: Office 365 [Cloud process] a subscription service provided by Microsoft based in USA, which provides its services throughout the globe to anyone who wants it for small size business, midsize business, or enterprise business with a cloud based-IT service
- Need to troubleshoot with the customers on the issues related to Exchange Online
- (Cloud Services)
- Assisted in setting up the Cloud Environment
- Resolves issues related to Migrations, Outlook issues, Portal issues (Office 365)
- Helped to perform IMAP migrations for 10 to 100 users
- Assisted to perform CUTOVER migrations from exchange 2010 from 500 to 2000 users
- Have helped to perform Staged migration from exchange 2007 to Office 365 (500 to 1000)
- Knowledge on migrating users from different Companies Office 365
- (100 + users)
- Have Performed and Helped Global Admins from different companies in migrating users from Exchange 2013 to Office 365
- (Hybrid Move/Remote)
- Hands on shared mailboxes
- (Creating and managing)
- Helping the admins with adding and verifying the domain
- Helping the customers with calendar issues
- Need to document the Troubleshooting provided to customer (Administrator) via email
- Educating the Customer about the troubleshooting done
- Resolve issues on L2 and L3 levels
- Office 365 [Cloud process] a subscription service provided by Microsoft based in USA, which provides its services throughout the globe to anyone who wants it for small size business, midsize business, or enterprise business with a cloud based-IT service
CGTech
IBM India Pvt. Ltd.
08.2010 - 12.2011
- Company Overview: Tiscali [ISP Process], an Italian Telecommunications Company, based in Cagliari, Sardinia, that provides internet and telecommunications services to its domestic market
- Provided end resolution to customer cases
- Worked and resolved the issues of Internet connection
- Troubleshot on Routers, Networks
- Helped Supervisor in their calls in resolving the issues
- Assisted on floor for Level 1 & Level 2
- Tiscali [ISP Process], an Italian Telecommunications Company, based in Cagliari, Sardinia, that provides internet and telecommunications services to its domestic market
Education
Graduate -
Pune University
Skills
IT asset management
Personal Information
- Date of Birth: 08/16/89
- Gender: Male
- Marital Status: Single
Extra Curriculum
Won Gold Medal in Inter School NSS Competition
Timeline
IT Administrator (M365 Administrator)
Alcor Solution
09.2022 - Current
Technology Analyst
Infosys Ltd.
02.2022 - 07.2022
Senior Support Engineer
Client of Quantum HR Placement Services
06.2021 - 10.2021
Technical Support Lead
Nixol India Pvt Ltd.
03.2021 - 05.2021
Sr. Technical Support Engineer
Tech Mahindra Pvt ltd
03.2016 - 07.2018
Sr. Support Engineer
Convergys India Pvt. Ltd.
06.2013 - 02.2016
CGTech
IBM India Pvt. Ltd.
08.2010 - 12.2011
Graduate -
Pune University
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