RAJKAMAL RAJACHANDRAN
Varkala
Summary
Experienced IT professional with a strong foundation in network management, system security, and user support.Skilled in problem-solving, technical support, and system optimization. Eager to make meaningful contributions in a new field by leveraging transferable skills. Committed to enhancing operational efficiency through the application of technical expertise and practical experience across diverse settings.
Overview
19
19
years of professional experience
1
1
Certification
Work History
IT Administrator
Tecforz Innovations Pvt Ltd
Cochin
08.2022 - Current
- Reduced company downtime by proactively managing server backups and disaster recovery planning
- Managed vendor relationships effectively for the timely procurement of IT equipment while adhering to budget constraints.
- Enhanced data security through the deployment of firewalls, antivirus software, and intrusion detection systems.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
IT Administrator
Nucleic Health Innovations Pvt. Ltd
01.2021 - Current
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience
- Conducted regular audits of hardware inventory to ensure accurate tracking of assets throughout their lifecycle
- Managed vendor relationships effectively for timely procurement of IT equipment while adhering to budget constraints
- Streamlined IT support processes with effective ticketing systems and prioritization methods for rapid issue resolution
Software Administrator
Holy Cross Hospital
Kollam Kerala
06.2015 - Current
- Troubleshot and resolved complex technical issues, restoring system functionality quickly and effectively.
- Coordinated software upgrades with minimal user workflow disruption through careful planning and communication efforts.
- Conducted thorough system audits to identify areas for improvement, leading to increased efficiency, and better resource utilization.
- Simplified software inventory management through the implementation of a centralized asset tracking database, streamlining procurement processes, while reducing redundancies.
- Experience in multiple HMS applications (Grapes, Trio Tree, Hostune).
- Experience in Azure Cloud, M365, and G Suite.
- Enhanced team productivity by implementing efficient workflow processes, and setting clear performance expectations.
- Developed strong relationships with cross-functional departments to support successful project execution.
System Operator
Bader Al Mulla & Bros. Co. WII
06.2013 - 05.2015
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members
- Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues
- Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols
- Reduced downtime occurrences with diligent system maintenance and timely troubleshooting
- Championed efforts to maintain an up-to-date inventory of hardware and software assets, ensuring compliance with regulatory requirements and internal policies
- Documented best practices related to deployment, configuration, maintenance and troubleshooting tasks associated with an ERP solution
- Utilized advanced computer software such as MS Word, Excel, and Adobe Acrobat to create, edit, and archive documents
System Administrator
Sabarigiri Group of Institutions
06.2010 - 05.2012
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices
- Improved security measures by conducting vulnerability assessments and applying necessary patches
- Completed reports detailing network and systems performance and downtime issues
- Increased efficiency in the workplace by ensuring seamless integration of new applications into existing systems
- Deploy software applications, manage licensing, and coordinate updates
- Coordinated with vendors and suppliers for procurement of new IT assets based on organizational requirements
Hardware Network Engineer
Com-Mates
06.2009 - 05.2010
- Streamlined troubleshooting processes, enabling faster resolution of hardware-related incidents and minimizing business impact
- Established robust backup systems to minimize data loss risks due to potential hardware failures or other unforeseen events
- Enhanced network efficiency by implementing optimized hardware configurations and conducting regular maintenance
- Reduced downtime for clients by quickly diagnosing and resolving complex hardware issues in high-pressure environments
- Managed hardware inventory, ensuring timely replacement of aging components and maintaining optimal performance levels across networks
Hardware Engineer
Neva Info Tech
06.2006 - 03.2009
- Designed custom hardware solutions tailored to specific client requirements, leading to increased customer satisfaction levels
- Investigated hardware product issues involving materials and software and devised solutions
- Designed computer hardware components and peripheral devices
Education
Bachelor of Management Studies - Information Technology
ISBM
Maharashtra, India07-2014
Diploma In Computer Hardware & Networking - Hardware And Networking
Nethaji Computer & Vocational Training Center
Kerala06-2006
Computer Operating & Programing Assistant - Computer Programming
National Institute of Vocational Training
Kerala07-2005
Skills
- Server management
- Data security
- Network troubleshooting
- Disaster recovery
- System upgrades
- Asset inventory management
- Project management
- User support
- Virtualization technologies
- Network administration
- IT asset management
- Cisco CCNA certification
- Network firewall management
- Storage Systems
Certification
- CCNA - Cisco Certified Network Associate, 11/2014
- Microsoft Certified Professional (MCP), 11/2014
- Endpoint Security Professional, Seqrite, 11/2023
Languages
Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Elementary (A2)
A2
Tamil
Intermediate (B1)
B1
Accomplishments
- Project completed in Network Infra Upgrade: Copper to Fiber, 1G Switches to 10G Switches, Firewalls, Wi-Fi Access Points, VLANs configurations.
- Project completed in Telephone system upgrade Analog to IP
- Project completed in CCTV surveillance: over 200 IP cameras, more than 50 analog cameras, and over 10 DVRs and NVRs.
- Project completed in the Nursing Calling System with 350 plus beds
- Project completed in HMS migration: Windows application to web application.
- Project completed in server upgrade to hyperconverged infrastructure (HCI) with VMware 8.0 for HMS.
- Project completed in the new PACS system (Medsynapse): configure existing server and storage in Hyper-V solutions
- Project completed in endpoint security for 300 plus computers
- Project completed in the new hospital website (Angular web application).
References
References available upon request.
Timeline
IT Administrator
Tecforz Innovations Pvt Ltd
08.2022 - Current
IT Administrator
Nucleic Health Innovations Pvt. Ltd
01.2021 - Current
Software Administrator
Holy Cross Hospital
06.2015 - Current
System Operator
Bader Al Mulla & Bros. Co. WII
06.2013 - 05.2015
System Administrator
Sabarigiri Group of Institutions
06.2010 - 05.2012
Hardware Network Engineer
Com-Mates
06.2009 - 05.2010
Hardware Engineer
Neva Info Tech
06.2006 - 03.2009
Bachelor of Management Studies - Information Technology
ISBM
Diploma In Computer Hardware & Networking - Hardware And Networking
Nethaji Computer & Vocational Training Center
Computer Operating & Programing Assistant - Computer Programming
National Institute of Vocational Training
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