Nilesh Patel
Thane
Summary
Accomplished IT Administrator with a proven track record at Fortress Infracon Ltd, adept in IT infrastructure management and team leadership. Expert in server management and troubleshooting, significantly contributed to the development of a major toll plaza project. Demonstrates strong vendor management skills and a commitment to enhancing system efficiency.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
IT Administrator
Fortress Infracon Ltd
01.2024 - Current
- Oversee complete IT infrastructure management for the organization, ensuring seamless operations across hardware, software, and network systems
- Provide functional and technical support, diagnosing and troubleshooting issues with desktops, laptops, LAN, and remote systems
- Manage procurement processes, vendor coordination, and inventory maintenance
- Configure and troubleshoot email clients, including MS Outlook and Outlook Express
- Maintain system databases, ensure regular backups, and provide remote IT support nationwide
- Actively involved in largest 38 Lane Booth Less toll plaza TMS and 23km ATMS development project at Kharegoun Toll Plaza, reporting directly to the Executive Director regarding project progress and IT requirements
IT Team Leader (Promoted from IT Engineer)
Sahakar Global Ltd
01.2015 - 12.2024
- Managed IT operations for 52+ sites, including toll plazas and airport car parking systems
- Ensured smooth functionality of servers, systems, and software while reporting daily to IT Head and government authorities like NHAI and Airport Authority of India
- Led a team to maintain system efficiency and troubleshoot issues, resulting in improved productivity
IT Team Leader
Public Works Department, Maharashtra
03.2024 - 11.2024
- Led the IT team managing Sion-Panvel Toll Plaza systems and software
- Oversaw software and hardware troubleshooting, ensuring uninterrupted operations
- Coordinated with teams to enhance efficiency and resolve complex technical challenges
IT Engineer
Samarth Softech Solution Pvt Ltd
06.2013 - 12.2015
- Worked on IT systems across HMDA Outer Ring Road’s 17 toll plazas, Chennai Airport, and Ahmedabad Airport
- Managed system installation, software maintenance, traffic count reporting, and revenue analysis
- Monitored and maintained CCTV, AVC, UFD, and barriers, ensuring seamless toll plaza operations
- Communicated with clients to understand system requirements.
- Offered technical assistance to clients to facilitate seamless installations and updates.
- Installed new hardware and software solutions in accordance with company standards.
Education
Software Testing Course -
Learn Vern
01-2024
Bachelor of Computer Science -
Institute of Integrated Management of Engineering
Delhi01-2017
Computer Hardware and Networking Professional Course -
Nashik
Nashik01-2013
High School (HSC Science) -
PSGVP Mandals College of Engineering And Science
Shahada01-2011
School (SSC) -
Sardar Vallabhbhai Vividhlakshi Vidyalay
Kandivali01-2009
Skills
- IT Infrastructure Management
- Hardware & Networking
- Software Installation & Maintenance
- Server Management
- Team Leadership & Coordination
- Procurement & Vendor Management
- Troubleshooting & Remote IT Support
- Email Client Configuration (MS Outlook, Outlook Express)
- Firewall Configuration (K7 and FortiGate 40)
- VPN Configuration and Management
- AutoCAD Configuration & Troubleshooting
- Water GEMS Configuration & Troubleshooting
- Bentley Configuration & Troubleshooting
- Sophos Configuration & Troubleshooting
- Synology Configuration & Troubleshooting
- D-Safe Configuration & Troubleshooting
- IT problem management
- Network administration
- IT asset management
- Remote support
- Software installation
- Operating systems
- Server management
Certification
- Computer Hardware and Networking Professional Course, Nashik, 2013
- Software Testing Course, Learn Vern, 2024
Accomplishments
- Successfully led IT operations across 52+ sites for toll plazas and airports, ensuring 99.9% system uptime.
- Promoted to IT Team Leader at Sahakar Global Ltd for exceptional performance.
- Spearheaded IT infrastructure setup and troubleshooting for key projects at airports and Toll plazas.
Timeline
IT Team Leader
Public Works Department, Maharashtra
03.2024 - 11.2024
IT Administrator
Fortress Infracon Ltd
01.2024 - Current
IT Team Leader (Promoted from IT Engineer)
Sahakar Global Ltd
01.2015 - 12.2024
IT Engineer
Samarth Softech Solution Pvt Ltd
06.2013 - 12.2015
Software Testing Course -
Learn Vern
Bachelor of Computer Science -
Institute of Integrated Management of Engineering
Computer Hardware and Networking Professional Course -
Nashik
High School (HSC Science) -
PSGVP Mandals College of Engineering And Science
School (SSC) -
Sardar Vallabhbhai Vividhlakshi Vidyalay
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
- Gujrati
- Hindi
- Marathi
- English
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