Dynamic Team Leader with a proven track record at Quess Corp Limited, excelling in performance management and customer service. Successfully implemented strategies that enhanced team collaboration and improved customer satisfaction ratings. Skilled in data analysis and conflict resolution, driving operational efficiency and fostering a positive work environment. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Hi, I’m
Kushal Mishra
Nagpur
Summary
Overview
9
years of professional experience
Work History
Quess Corp Limited (Flipkart)Nagpur
Team Leader
08.2024 - Current
Job overview
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Conducted regular performance reviews to assess individual team member progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Developed strategies for problem solving and conflict resolution among team members.
- Ensured compliance with all safety regulations in the workplace.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
Ntex Transportation Service PVT LTD(Flipkart)Nagpur
Team Leader
11.2023 - 08.2024
Job overview
- Managed Flipkart operations in the capacity of an acting HUB manager.
- Oversaw vehicle arrangements and addressed various shipment-related issues.
- Facilitated employee recruitment, and provided training.
- Managed expenses associated with HUB operations, and oversaw staff management, including handling leaves, salaries, and addressing other related issues.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Workers can achieve exceptional performance through the implementation of new strategies.
Ntex Transportation Service PVT LTD(Meesho)Nagpur
Hub Operations Manager
05.2021 - 10.2023
Job overview
- Established key performance indicators for tracking progress of various projects in the hub.
- Implemented cost-saving measures through process optimization initiatives.
- Analyzed and monitored performance metrics to identify areas of improvement in the hub's processes.
- Performed periodic audits of warehouses' assets and resources to ensure they are properly utilized.
- Resolved customer inquiries quickly while maintaining high standards of customer service.
- Created reports to track progress towards meeting operational goals and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
Shreya Enterprises (MI Authorized Service Center) Prayagraj (Allahabad)
Store Manager
02.2020 - 04.2021
Job overview
- Performed regular price checks to ensure competitive pricing.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Prepared monthly reports on sales figures, expenses, profits.
- Resolved customer complaints in a timely manner.
- Organized promotional events to increase product awareness.
- Monitored inventory levels and placed orders to restock shelves.
- Managed daily banking activities such as deposits and withdrawals.
- Established customer service standards and monitored staff compliance.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
Kutumb HR Care PVT (Phonepe Pvt Ltd)Nagpur
Business Development Executive
01.2018 - 01.2020
Job overview
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Maintained a database of contacts from prospective clients for future follow-ups.
- Developed and implemented strategies to increase customer base and revenue growth.
- Conducted market research and identified potential business opportunities.
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Researched customer feedback regarding products and services offered by the organization.
- Established strong relationships with key decision makers within client organizations.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Identified areas of improvement within existing processes to optimize performance outcomes.
- Produced sales documents, finalized deals and filed records.
- Identified customer needs by asking questions and advising on best solutions.
Kutumb HR Care PVT (Paytm Payment Bank)Nagpur
Business Development Executive
08.2016 - 12.2017
Job overview
- Participated in meetings with senior executives to discuss strategic objectives related to business development initiatives.
- Developed and implemented strategies to increase customer base and revenue growth.
- Collaborated with internal teams to develop tailored solutions for clients' needs.
- Created presentations on the company's services, products, pricing plans and marketing campaigns.
- Identified customer needs by asking questions and advising on best solutions.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Posed as models for advertising, artistic creation and display of goods.
Education
G.S College Commerce & Economics College, Nagpur Nagpur
Intermediate from Commerce
04-2013
University Overview
S'T Martin Hindi & English High SchoolNagpur
High School
04-2011
University Overview
G.S College Commerce & Economics College, Nagpur Nagpur
B.Com from Commerce
University Overview
Master of Science in Information TechnologyNagpur
Certificate of Technical Studies from Computer
University Overview
Skills
- Performance management
- Team building
- Employee training
- Customer service
- Conflict resolution
- Workflow optimization
- Data analysis
- Project management
- Communication skills
- Strategic planning
- Operational efficiency
- Leading team meetings
- Performance evaluations
- Client support
- Client service
- Work planning
Affiliations
Affiliations
- I have organized cultural programs in college
- I have participated in numerous national and state-level events organized by universities
Accomplishments
Accomplishments
- Awarded Best N.S.S. Volunteer university level
Work Preference
Work Type
Full TimeTimeline
Team Leader
Quess Corp Limited (Flipkart)
08.2024 - Current
Team Leader
Ntex Transportation Service PVT LTD(Flipkart)
11.2023 - 08.2024
Hub Operations Manager
Ntex Transportation Service PVT LTD(Meesho)
05.2021 - 10.2023
Store Manager
Shreya Enterprises (MI Authorized Service Center)
02.2020 - 04.2021
Business Development Executive
Kutumb HR Care PVT (Phonepe Pvt Ltd)
01.2018 - 01.2020
Business Development Executive
Kutumb HR Care PVT (Paytm Payment Bank)
08.2016 - 12.2017
G.S College Commerce & Economics College, Nagpur
Intermediate from Commerce
S'T Martin Hindi & English High School
High School
G.S College Commerce & Economics College, Nagpur
B.Com from Commerce
Master of Science in Information Technology
Certificate of Technical Studies from Computer
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