Kushalesh Shetty

2022 – Present | Head of Digital Transformation / Cloud Strategy for Contact Center (Wealth Management)

• Industry-First Cloud Migration: Orchestrated the first-ever Contact Center cloud migration in the BFSI industry. Enhanced system scalability and reduced operational downtime while ensuring 100% compliance with strict financial regulations.
• AI-Driven Insights: Engineered a bespoke Data & Analytics platform that utilizes Natural Language Processing (NLP) to extract insights from call transcripts, directly improving customer sentiment analysis and agent performance metrics.
• Business Intelligence Revolution: Spearheaded the adoption of Power BI as the enterprise reporting standard, transitioning the business from legacy manual reporting to real-time, interactive executive dashboards.
• Innovation Strategy: Piloted emerging technologies within a highly regulated environment, establishing the strategic blueprint for digital transformation across the broader global organization.

2009-2021| Data Engineering Manager

Progressive leadership roles within International Wealth Management and Fund Services.

• Legacy Decommissioning: Led the high-stakes decommissioning of the GIM2 Legacy Accounting System, successfully mitigating critical technology and business continuity risks.
• System Architecture: Re-architected the Portfolio Accounting platform for the Asia/Australia client base, significantly increasing data throughput and system scalability.
• Large-Scale Integration: Acted as the Single Point of Contact (SPOC) for the seamless integration of 20+ downstream systems.
• Data Integrity: Oversaw the reconciliation of 4 million+ records over a 3-year migration period, achieving 100% business acceptance and zero data loss.
• Operational Leadership: Managed vendor relationships and cross-functional team building to align technology delivery with regional business goals.
• Strategic Data Warehousing: Designed and implemented a global Data Warehouse on a DB2 DPF environment, re-architecting the existing reporting platform for enhanced performance.
• Global Team Management: Provided technical oversight and management for Prime Brokerage and Fund Administration reporting teams across India and New York.
• Client Reporting Leadership: Served as the Regional Technology Lead for India, delivering innovative reporting products tailored for the securities industry.
• Portfolio Accounting: Led the database and reporting teams in the end-to-end delivery of the MS Portfolio Accounting project.

2008-2009 | Senior Data Engineer (Contracts & Products)

• Performance Optimization: Conducted deep-dive performance tuning of stored procedures, resulting in a 30% reduction in run-time for critical business processes.
• Database Development: Built and maintained complex SQL scripts, indexes, and queries for high-volume data extraction and forensic data analysis.

• Partnered with project team members to identify and quickly address problems.
• Mentored junior team members, fostering professional growth and increasing overall team efficiency.
• Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
• Collaborated with cross-functional teams to ensure seamless integration of various project components.
• Work plan, resources allocation, risk management, scope change control, milestones monitoring, and stakeholder communication. Adept at managing people, conflict, and risks.
• Improved project outcomes with rigorous risk management processes.

• Performance tuning of stored procedures which resulted in ~50% run time.
• Build and maintain SQL scripts, indexes, and complex queries for data analysis and extraction.
• Planned and implemented security measures to safeguard vital business data