KUSHANSH CHAURISHIYA
Ahmedabad
Summary
Technical Support Engineer with hands-on experience in firewall management, SOC operations, and network protection. Skilled in VPN configuration, log analysis, and scalable solution delivery. Known for strong communication, a customer-first mindset, and technical versatility in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Sophos Technologies Pvt. Ltd.
05.2025 - Current
- - Provided Tier-1 support for Sophos Firewall and networking components.
- - Troubleshot and resolved VPN, NAT, and web filtering issues.
- - Ensured high customer satisfaction by timely resolution and appropriate escalation.
Technical Support Intern
Sophos Technologies Pvt. Ltd.
10.2024 - 04.2025
- - Assisted senior engineers in analyzing logs and configuring rules.
- - Supported issue reproduction in lab environments and maintained client communication.
SOC Analyst Intern
Adani Enterprises Ltd.
04.2023 - 08.2023
- - Monitored logs and alerts in a SOC environment.
- - Assisted in IPS/IDS tuning and responded to security incidents.
Education
MBA - Cybersecurity Management
National Forensic Sciences University
Gandhinagar07.2023
BCA - Cybersecurity
Ganpat University
Ahmedabad10.2021
Skills
- Firewall Management
- VPN Troubleshooting (IPSec/SSL)
- SOC Monitoring
- NAT & Web Filtering
- IPS/IDS Systems
- Log Analysis & Incident Detection
- Remote Technical Support
- Network Security Operations
Certification
- Sophos Firewall – Certified
- Sophos Central – Certified
- Sophos Phish Threat – Certified
- Sophos MDR – Certified
- Cisco Certified Network Associate (CCNA)
Timeline
Technical Support Engineer
Sophos Technologies Pvt. Ltd.
05.2025 - Current
Technical Support Intern
Sophos Technologies Pvt. Ltd.
10.2024 - 04.2025
SOC Analyst Intern
Adani Enterprises Ltd.
04.2023 - 08.2023
MBA - Cybersecurity Management
National Forensic Sciences University
BCA - Cybersecurity
Ganpat University
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