Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Training
Disclaimer
Timeline
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Sinoj john Varghese

Mumbai

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

11
11
years of professional experience

Work History

Technical Support Engineer

Ubiquiti Technical Services
07.2016 - 01.2023
  • Responsible for testing new equipment installations ensuring redundancy. Improve process flow and problem resolution by tracking customer interaction and escalation.
  • Troubleshoot and resolved LAN/WAN connectivity issues.
  • Troubleshoot network issues (TCP/IP, HTTP, SSH, DNS) to internal and external customers
  • Analyze key metrics to measure network product effectiveness.
  • Participate in a 24/7 working environment to resolve urgent trouble tickets filed by customer security admins.
  • Configured VPN tunnel configuration and troubleshooting.
  • Understanding network design and implementation as required by the customer
  • Configure and administer security rules and policies to permit and deny traffic based on the company security policy with Fortigate and Palo Alto firewalls.
  • Manage Palo alto and FortiGate policy and network.
  • Creating certain rules to permit and deny particular packets to and from the firewall (Access control list).
  • Configuring Port Security on the Firewall to allow a certain no of devices to connect.
  • Prioritizing and managing many open cases/chats at a time.
  • Presales about the product
  • Rapidly establishing a good working relationship with clients and other professionals, such as software developers (US).
  • Testing and evaluating new technology.
  • Technical Skills:-
  • Troubleshooting Lan-related issues.
  • Understanding of OSI model, TCP/IP protocol suite.
  • Knowledge of 802.11 WLAN protocols.
  • Well, understanding of bridging and Lan concepts.
  • Knowledge about firewalls.
  • Devices handled:-
  • AmpliFi router.
  • Front row camera is a product of Ubiquiti.
  • AmpliFi protect.
  • UniFi AP’s.

Technical support engineer

TP-Link India pvt Ltd
08.2014 - 07.2016
  • Handling Client issues from Pan-India.
  • Resolving the Client issues Via Telephone conversation or through remote sessions.
  • Coordinate with the RMA Team to resolve issues regarding the replacement.
  • Escalation of Critical Issues to H.O.
  • In some cases testing of New Devices
  • Devices Handled:
  • Hands-on Experience with Wireless Routers and Access Points.
  • Load Balance Routers, EAP (Enterprise Access Point), and Outdoor Wireless Devices.
  • Cloud IP Cameras & Range Extender.

Technical support engineer

Allied Digital services pvt Ltd
02.2012 - 07.2014
  • Company Overview: Allied Digital is well renowned as a leading Global IT Transformation Architect, with an impeccable track record for designing, developing, deploying, and delivering end-to-end IT Infrastructure services.
  • Installation & configuration of Active Directory.
  • Active Directory – New user creations, Reset Password, Add user in a particular group, Add login script. Implementing wallpaper & screensaver to systems through group policy.
  • Installation & troubleshooting of Windows 2000, Windows XP & Windows 2003.
  • Installation of wireless router for internet sharing and network.
  • Managing all office Desktop / Laptop Inventory / Hardware Inventory.
  • User accounts and data management, implementing share permissions on user data folders as per company standards.
  • Installation and configuration of VPN Client Software on Laptop.
  • Troubleshooting the Laptop and desktop problems using remote access services like VNC, Remote Desktop Connection, and Radmin.
  • Installation of client software like Tata Photon, Reliance, and Vodaphone data cards.
  • Necessary preparation for conferences, Annual meetings, etc. (Projector, Video Conferencing).
  • Maintaining and Tracking IT Assets inventory in HO as well as across India locations.
  • Good Knowledge of Installation and maintenance of peripherals like External Drives, Network Printers, Scanners, Writers, Projectors, and Multi-Function printers.

Education

Higher Secondary Examination - H.S.C

Mumbai University

Secondary School Certificate - S.S.C

Maharashtra State Board of Secondary Education

Skills

  • VPN configuration
  • Customer service
  • Firewall management
  • Technical documentation
  • Remote support
  • User training
  • Technology evaluation
  • Ticket management
  • Escalation support
  • Windows OS support
  • Backup and recovery
  • Wireless networking
  • Firewall installation

Hobbies and Interests

Listening music, Cricket, Sketching and painting

Training

  • Completed course of Devops ninja program - Opstree solutions (Feb 2023 - Aug 2023)
  • Firewall training in Palo alto - RST forum (Sep 2022 - Nov 2023)
  • Completed Hardware and Networking - Jetking Institute (Jul 2011 - Jun 2012)

Disclaimer

I here by declare all the above information provided by me above are true and best to my knowledge

Timeline

Technical Support Engineer

Ubiquiti Technical Services
07.2016 - 01.2023

Technical support engineer

TP-Link India pvt Ltd
08.2014 - 07.2016

Technical support engineer

Allied Digital services pvt Ltd
02.2012 - 07.2014

Higher Secondary Examination - H.S.C

Mumbai University

Secondary School Certificate - S.S.C

Maharashtra State Board of Secondary Education

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