KusumaBhargavi Guttikonda

Accenture exp

Experienced Staging Team Lead for the Project(PayCom-TM) with 1 year of expertise in managing a team of 20 and coordinating operational workflows

• Communicated regularly with senior management to report on progress, identify potential risks, and resolve issues promptly.
• Delivered exceptional customer service by ensuring client expectations.

Achievements: Best Team Award for the performance delivered.

Subject Matter Expert(SME):

Accomplished Subject Matter Expert in content moderation-Business integrity (Inc) from May'23 to May'24.

• The Key roles and responsibilities during the role were internal sync calls with trainers and QA's regarding updates.
• Driving as POC for process improvement ideas/insights
• Stakeholder communication regarding process and communicating the same.
• Proven ability to streamline the process(SOP) by calibration.

Achievements: 2 Best SME awards for the months of sep'23 and Jan'24.

Worked with client from Dec'19 to May'24 for different work flows like SAR, Appeals, GBR-BIFT, Actor Integrity, Violating Actor Network(VAN), Scripting.

Achievements:

*Encore Award Winner for FY21-22 as Core Value Champion.

*Encore Award Winner for FY22-23 as Star of Business.

Joined Accenture as Transaction Processing New associate from Dec'17 to Dec'19 for the project (BI-HYD DC).

*Recognized as Whizkid for meeting the targets with regards to productivity and accuracy for the months of Dec'18, July'19.

Joined 9Arts Media as a trainee and handled SEO for "UNITED EXPRESS" and achieved positions for "Courier Services in Hyderabad".

• Daily marketing of social media through Facebook to promote people media factory.
• Facebook Campaigns Creation, Pages and various segments.