Kusuma N
Bengaluru
Summary
Efficient Process Associate known for high productivity and ability to efficiently complete tasks. Possess specialized skills in process optimization, data analysis, and workflow management. Excel in communication, problem-solving, and time management, ensuring seamless operational flow and enhanced team collaboration.
Overview
3
3
years of professional experience
Work History
Process Associate
Siemens
Bengaluru
08.2023 - Current
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Collaborated with the Australian team to deliver exceptional support to Siemens customers.
- Conducted regular meetings with team members to discuss progress and areas for improvement.
- Performed QC checks on customer service representatives' work output.
- Resolved customer inquiries and complaints in a timely manner.
Process Associate
First American Pvt Ltd
Bengaluru
06.2021 - 08.2023
- Working in a UK team - Remortgage-related services.
- Developing SPOC in Kaizen Idea Projects.
- Analyzed customer data to recommend changes in policies, processes, or products.
Education
Bachelor Of Commerce - 8.78 CGPA
Seshadripuram Degree Main College
Bengaluru01-2020
PUC - 84%
Seshadripuram Composite Pu Collage
Benagluru01-2017
SSLC - 87%
Nandini Public School
Benagluru01-2015
Skills
- Presentations
- Process Analysis
- Report Analysis
- Technical Support
- Communication - Problem Solving
Interest & Hobbies
- Social media skills
- Travel
- Gardening
- Photograpy - editing
Timeline
Process Associate
Siemens
08.2023 - Current
Process Associate
First American Pvt Ltd
06.2021 - 08.2023
Bachelor Of Commerce - 8.78 CGPA
Seshadripuram Degree Main College
PUC - 84%
Seshadripuram Composite Pu Collage
SSLC - 87%
Nandini Public School
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