KUSUMASHREE A
Bangalore
Summary
Analytical and technically skilled professional with 2+ years experience in analysis and system support.
Strong problem-solving abilities with a focus on minimizing downtime and optimizing system performance. Proficient in identifying network issues, supporting infrastructure upgrades, and delivering actionable insights. Eager to contribute solution-oriented mindset to a dynamic IT team.
Overview
3
3
years of professional experience
Work History
Analyst
HCL Technologies Limited
Bengaluru
01.2022 - 05.2023
- Diagnose and resolve technical hardware and software issues.
- Protecting Azure Active Directory accounts against compromise
- Ability to restart, power off/Down Virtual Machines, manage VM's using the automated scripts
- Manage Azure subscription and profiles
- Ability to Unlock, remove passcodes, reset passwords from Azure AD
- IAM/UAM responsibilities. ServiceNow excellence.
- Bypass or suspend Multi Factor Authentication
- SLA and severity/priority
- Temp asset device allocation.
- Redirect problems to correct resource.
- Track and route problems and requests and document resolutions.
- Prepare activity reports in excel format.
- Inform management of recurring problems.
Analyst Trainee
Savantis solutions India Pvt LTD
Bengaluru
12.2020 - 01.2022
- Diagnose and resolve technical hardware and software issues. Protecting Azure Active Directory accounts against compromiseAbility to restart, power off/Down Virtual Machines, manage VM’s using the automated scriptsManage Azure subscription and profilesAbility to Unlock, remove passcodes, reset passwords from Azure ADIAM/UAM responsibilities. ServiceNow excellence. Bypass or suspend Multi Factor AuthenticationSLA and severity/priorityTemp asset device allocation. Redirect problems to correct resource.Track and route problems and requests and document resolutions. Prepare activity reports in excel format.Inform management of recurring problems.
Intern
Techno logics global Pvt LTD
Bangalore
05.2020 - 05.2020
- As an intern, studied and worked on the mini project of smart parking system, designed the circuit for the same.
- Learned about the IOT and Microcontrollers
- Worked on communication skills.
- Maintained accurate records of all activities performed throughout internship period.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Maintained positive working relationship with fellow staff and management.
Education
B.E - Electronics and Communication Engineering
Visveswaraya Technological University
01.2020
P U C - P C M B
Sri Kumaran Children's Home Composite Pre-University College
01.2016
High School - SSLC
Indira Priyadarshini High School
01.2014
Skills
- Knowledge on Basic concepts of Routing, Switching & firewalls
- Basic Concepts in IOT
- Networking fundamentals
- ServiceNow administration
- Incident management
- SLA management
- Problem resolution
- Team collaboration
- Analytical thinking
- Basic knowledge in C/C program
- Root-cause analysis
- Verbal and written communication
Accomplishments
- Attended 30 hours of career-oriented pre-placement training of JVGLOBAL SERVICES.
- Participated in 24 hours Sentinel state level Hackathon.
- Attended a one-day workshop on Artificial Intelligence by ABC Technology.
- Attended Online workshop on IOT, AI and PYTHON by My Captain.
- Final project work: Prototype for real-time industrial environment monitoring.
Personal Information
- Date of Birth: 09/14/98
- Nationality: Indian
Languages
- English
- Kannada
- Hindi
- Telugu
- Tamil
Hobbies and Interests
- Throw-ball
- Sketching
- Painting
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Experiential Learning
Techno logics global Pvt LTD, Bangalore, Studied and worked on the mini project of smart parking system, designed the circuit for the same., Learned about the IOT and Microcontrollers., Worked on communication skills.
Activities
- Actively participated in various sports activities for Inter school and won Taluk level prizes.
- Represented VTU and School level Throw ball Tournaments.
- Organized College Trips.
- Actively Volunteer and coordinated college cultural programs.
- Tutor for school students.
Languages
English
Proficient
C2
Kannada
Proficient
C2
Telugu
Upper Intermediate
B2
Hindi
Elementary
A2
Tamil
Intermediate
B1
Timeline
Analyst
HCL Technologies Limited
01.2022 - 05.2023
Analyst Trainee
Savantis solutions India Pvt LTD
12.2020 - 01.2022
Intern
Techno logics global Pvt LTD
05.2020 - 05.2020
B.E - Electronics and Communication Engineering
Visveswaraya Technological University
P U C - P C M B
Sri Kumaran Children's Home Composite Pre-University College
High School - SSLC
Indira Priyadarshini High School