Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic
Kusuma Vinaykumar

Kusuma Vinaykumar

Hanamkonda, Telangana

Summary

A focused, analytical, and detail-oriented individual, as well as a finance enthusiast, graduated in engineering from a premier institute, NIT Warangal, with an ability to understand and analyze data, and solve complex product problems. Having experience and excellence in diversified roles in operations and product management at a product-based company, Darwinbox. Skilled in data analysis and automation solutions, fostering strong client relationships while delivering impactful results in fast-paced environments. Proven team player, individual contributor, with a skill set of multi-dimensional thinking for solving problems. Diverse expertise in Indian payroll, encompassing accounts, clients, product management, and compliance.

Overview

4
4
years of professional experience

Work History

Product Solutioning Associate

Darwinbox Digital Solutions Pvt. Ltd.
Hyderabad
01.2023 - 07.2024
  • Identified risks associated with product initiatives and proposed mitigation strategies.
  • Performed QA testing of new features prior to their release into production environment.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Provided training and support for users as needed throughout the product lifecycle.
  • Gathered and prioritized product requirements from stakeholders.
  • Developed process documentation related to the product life cycle management.
  • Collaborated with development teams to ensure successful delivery of products.
  • Developed and maintained relationships with key customers to gather feedback and foster loyalty.
  • Resolved complex product configuration problems with existing products, and validated the genuineness of bugs reported.
  • Coordinated with internal teams to ensure timely delivery of products and services to clients.

Centre of Excellence (CoE) - Executive

Darwinbox Digital Solutions Pvt. Ltd.
Hyderabad
01.2022 - 01.2023
  • Coordinated cross-functional teams to deliver high quality results within tight timelines.
  • Led initiatives to improve customer service levels throughout organization.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.

Business Analyst & Account Management - Payroll CS

Darwinbox Digital Solutions Pvt. Ltd.
Hyderabad
08.2021 - 01.2022
  • Translated user needs into actionable items that could be addressed by IT teams.
  • Provided exceptional customer support, resolving issues and ensuring customer satisfaction.
  • Utilized problem-solving skills when dealing with difficult customers.
  • Analyzed client data and identified opportunities for growth.
  • Provided technical assistance during product demonstrations or presentations.
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Performed manual calculations for retroactive pay adjustments or special payments as required.
  • Ensured that all necessary taxes were withheld accurately from each employee's paycheck.
  • Processed payroll for over 5,000 employees monthly, ensuring the accuracy of pay and deductions.
  • Reconciled payroll reports of clients to ensure the accuracy of information in the payroll system.
  • Researched discrepancies in payroll data and provided corrective action when needed.
  • Researched and resolved client SPOC's payroll questions and issues via email, phone, and in person.
  • Reconciled payroll accounts and resolved discrepancies in a timely manner.
  • Prepared end-of-period (quarterly and annual) payroll tax returns.

Business Analyst - Payroll Customer Success

Darwinbox Digital Solutions Pvt. Ltd.
Hyderabad
05.2021 - 08.2021
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Presented complex technical concepts in clear manner suitable for non-technical audiences.
  • Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
  • Developed and implemented strategies to increase executive efficiency.

Business Analyst - Customer Success

Darwinbox Digital Solutions Pvt. Ltd.
Hyderabad
08.2020 - 05.2021
  • Produced reports summarizing findings from data analysis activities to facilitate informed decisions making.
  • Identified opportunities for automation of manual processes through technology solutions.
  • Assisted in developing strategies for improving customer service operations efficiency.
  • Gathered performance metrics from different sources including surveys, focus groups.
  • Translated business objectives into measurable success criteria that could be tracked over time.
  • Performed weekly and monthly reviews and analyses of current processes using operational metrics and reports.
  • Managed requirements traceability information and tracked requirements status throughout the project.
  • Created and designed business intelligence databases, spreadsheets or outputs.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Maintained library of model documents, templates or other reusable knowledge assets.
  • Maintained or updated business intelligence tools, databases or dashboards.

Education

Bachelor of Technology - Civil Engineering

National Institute of Technology, Warangal
Warangal
08-2020

Intermediate - M.P.C

NRI Junior Kalasala
Hyderabad
04-2015

High School - Secondary Education

J S M High School
Hanamkonda
05-2013

Skills

  • Product and change management
  • Quality assurance and quality testing
  • User story development and process documentation
  • Stakeholder engagement and relationship management
  • Team collaboration and cross-functional collaboration
  • Financial acumen and complex problem-solving skills
  • Process improvement
  • Product issue resolution
  • Scrum expertise
  • Data analysis, insights through dashboard creation
  • Data-driven decision making
  • Payroll administration and tax compliance
  • Payroll processing, reconciliation, and reporting
  • Daily payroll activities and payroll auditing
  • Training and support
  • Automation solutions for business processes
  • Microsoft Excel mastery
  • Financial advising

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2

Accomplishments

1st place - Swachh Bharat Summer Internship - Ministry of Education (erstwhile MHRD), Government of India (Sep 2018)

  • I visited, studied, and understood the practices of rural areas through this internship by visiting villages in the district
  • Campaigned about Swachhata practices to the people, especially through school-going children
  • Devised a plan for biogas plant construction and making the village ODF+, as a part of the program
  • I led a team of six members throughout this campaign for achieving the objectives of the program
  • Received an appreciation certificate for our contributions and efforts from erstwhile MHRD Minister Shri Prakash Javadekar, sir (link - www.tinyurl.com/vinaywithjavadekar)

Ace collaborator - Darwinbox (July 2021)

  • Received the award from the HOD for excellence in my role (HOD words: "Reliability, accurate outputs on time, great ownership, support, proactively highlighting the bottlenecks to the leadership") (link - www.tinyurl.com/acecollaboratecertificate; http://www.tinyurl.com/acecollaboratorhodwords)

Timeline

Product Solutioning Associate

Darwinbox Digital Solutions Pvt. Ltd.
01.2023 - 07.2024

Centre of Excellence (CoE) - Executive

Darwinbox Digital Solutions Pvt. Ltd.
01.2022 - 01.2023

Business Analyst & Account Management - Payroll CS

Darwinbox Digital Solutions Pvt. Ltd.
08.2021 - 01.2022

Business Analyst - Payroll Customer Success

Darwinbox Digital Solutions Pvt. Ltd.
05.2021 - 08.2021

Business Analyst - Customer Success

Darwinbox Digital Solutions Pvt. Ltd.
08.2020 - 05.2021

Bachelor of Technology - Civil Engineering

National Institute of Technology, Warangal

Intermediate - M.P.C

NRI Junior Kalasala

High School - Secondary Education

J S M High School
Kusuma Vinaykumar