K. v SRAVANI
Bangalore,KA
Summary
Seeking a challenging opportunity that allows professional growth while leveraging my versatile skill set to contribute to organizational goals and team success.
Overview
6
6
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Tech Lead
Cognizant
Bengaluru, India
11.2022 - Current
- Administering Active Directory: user account creation, shared mailbox setup, and distribution list (DL) management.
- Monitoring ServiceNow for ticket flow, assigning tasks to team members, and coordinating with cross-functional teams for resolution.
- Providing immediate support to VIP users.
- Handling L1 tickets via chat, email, and call to provide timely and effective solutions to end users.
- Monitoring Avaya Admin Console to manage call flow and ensure optimal agent availability.
- Managing team schedules and breaks to minimize call/chat abandonment and maintain service levels.
Tech Support
Black Box Network Services (NAVIS Project)
11.2021 - 11.2022
- Served as a Service Desk Analyst: performed OS installations and resolved hardware/software issues via Google Chat, email, and calls.
- O365 Admin: managed license provisioning and access control.
- Active Directory Admin: handled user account creation and mailbox management.
- Adobe Admin: coordinated license procurement and vendor communication, including PO creation.
- Resolved L1 tickets using ServiceNow and ITSM portal.
Senior Technical Process Executive
Infosys BPM (Google Project)
04.2021 - 08.2021
- G-Suite Admin: license/access provisioning and troubleshooting.
- Ticket resolution via Salesforce and Vector tools.
Application Support Engineer
Wipro (Ujjivan Small Finance Bank Project)
12.2019 - 03.2021
- Level 1 IT support: troubleshooting, maintenance, monitoring, and deployment.
- Ticket resolution via CA Tool.
Education
B.E - Electronics & Communication Engineering
Panimalar Institute of Technology
01.2018
HSC (XII) - Science
Thalapathy K. Vinayakam Matric Hr. Sec. School
01.2014
SSLC (X) - General
Govt. Girls Hr. Sec. School
01.2012
Skills
Incident & IT Service Management
G-Suite, O365, Adobe Admin
Certification
Embedded Systems in Real-Time Signals
Disclaimer
Date of Birth: 1996-05-10 Gender: Female Father’s Name: K. R. Venkatesan Nationality: Indian Marital Status: Single Languages Known: Telugu, Tamil, English Place: Bangalore Signature: K. V. Sravani
Summary of Qualifications
- Highly motivated and passionate professional with strong interpersonal and communication skills.
- Experienced in handling diverse situations and working both independently and collaboratively.
- Proven ability in IT support, incident management, and team coordination.
Timeline
Tech Lead
Cognizant
11.2022 - Current
Tech Support
Black Box Network Services (NAVIS Project)
11.2021 - 11.2022
Senior Technical Process Executive
Infosys BPM (Google Project)
04.2021 - 08.2021
Application Support Engineer
Wipro (Ujjivan Small Finance Bank Project)
12.2019 - 03.2021
HSC (XII) - Science
Thalapathy K. Vinayakam Matric Hr. Sec. School
SSLC (X) - General
Govt. Girls Hr. Sec. School
B.E - Electronics & Communication Engineering
Panimalar Institute of Technology