K Vandana Devi

• Holding 7 Salesforce Certifications: Application Architect, Agentforce Specialist, Administrator, Platform Developer 1, Sharing and Visibility Architect, Data and Management Architect and Platform App Builder
• 12+ years of IT Experience
• Acted as a team lead in an Agile project environment. Have been involved in Sprint planning sessions, grooming the stories, estimating story points, development of the stories, Quality assurance, UAT support and Production Support.
• Imparted various Salesforce knowledge sessions to the Salesforce practice in the organization e.g. Communities, Lightning Development, Salesforce Releases
• Have been appreciated multiple times for building complex technical architecture that can be reused in multiple code areas. The use of OOPS concepts also give scope to incorporate future enhancements easily.
• Actively participated in Organizational Activities such as conducting both Technical and Managerial Interview Rounds, encouraging and nominating team members to take role based internal trainings.
• Collaborated with the Sales and Marketing teams of the organization to give them technical insights on Salesforce and making Request for Proposals to present to various clients.

• Salesforce Certified Agentforce Specialist
• Salesforce Certified Administrator
• Salesforce Certified Platform Developer 1
• Salesforce Certified Sharing and Visibility Architect
• Salesforce Certified Data and Management Architect
• Salesforce Certified Platform App Builder
• Salesforce Certified Application Architect
• Certified in Business English by the University of Cambridge
• Trained on Project & Operation Processes by Hewlett – Packard Education Services.

• Received Ace Award for the client Impact made in Aldi Project Implementation in Accenture. Also received written appreciation from the client.
• Received Star award for my contribution towards Deliveroo Project in Capgemini. Also received written appreciation from the client.
• Received Applause award for my contribution towards Hughes project implementation in Deloitte.
• Received Team Award for having a good understanding of team dynamics in Persistent.
• Contributed to a mission critical project under the Ministry of Defense, India as a part of my major project in Bachelors wherein I contributed to the development of an integrated missile simulator

Client: Morgan Stanley

Morgan Stanley is a leading global financial services firm that provides investment banking, securities, wealth management, and investment management services.

• Team size: 10
• Role: Technical Architect/Lead
• My responsibilities in the project are: (1) Leading the architecture, design, and end-to-end delivery of enterprise contact center solutions, ensuring scalability, reliability, and alignment with business objectives. (2) Own the architecture and delivery of critical contact center capabilities, including Service Cloud Voice and Enhanced Chat. (3) Lead the architecture and development of the hiring portal, driving the design and delivery of AI-powered recruitment capabilities. (4) Architect and deliver AI features including intelligent resume parsing, AI-powered candidate search, and automated interview question generation. (5) Drive technical decisions, solution design, integration patterns, and engineering best practices across key business-critical modules.

Client: Diageo

Diageo is a global leader in premium beverages with a portfolio of iconic brands across spirits, beer, and wine, operating in more than 180 countries.

• Team size: 5
• Role: Technical Architect/Lead
• My responsibilities in the project are: (1) Engage with business stakeholders to capture functional and non-functional requirements. (2) Translate business needs into scalable and sustainable Salesforce solutions. (3) Define end-to-end Salesforce architecture including data model, integrations, security, and scalability considerations. (4) Guide development teams in implementing complex solutions.
• Major Features Delivered: (1) Chatbot for more personalized experience with Generative AI Knowledge Search (2) Dashboard to easily access all cases and invoices in one screen using integration (3) Supplier Performance Management App - KPIs are defined to assess the supplier performance, Evaluators complete structured surveys based on the KPIs, Collected responses are compiled into a scorecard that reflects in each vendor's overall performance

Client: Royal Mail Group

Royal Mail is an established brand with more than 500 years of history, from its beginning as a postal service exclusively for the King and his Court to the international delivery service it is today.

• Team size: 30
• Role: Lead (Leading the Help Center module comprising of 4 developers and 2 testers)
• Description: The application built is a service cloud solution for Sales Reps as well as a help center site.
• My responsibilities in the project are: · Gather functional requirements from client and provide technical solution design ·Coordinate with the developers and ensure smooth delivery of sprints ·Manage a team of 5 members to deliver in an Agile environment ·Major features delivered are – (1) UI for help center site with extensive CSS designs (2) Bulk Claim Webforms for users to claim their damage/delay in bulk

Client: Aldi Retail Store

A supermarket that offers a wide variety of quality food and household products at affordable prices.

• Team size: 20
• Role: Lead (Lead the Chatbot module comprising of 3 developers and 2 testers)
• Description: The application built is a service cloud solution for Sales Reps as well as a help center site which included a chatbot.
• My responsibilities in the project are: ·Gather functional requirements from client and provide technical solution design · Coordinate with the developers and ensure smooth delivery of sprints · Manage a team of 5 members to deliver in an Agile environment

Client: Deliveroo

A British online food delivering company

• Team size: 15
• Role: Lead, SF Developer
• Description: The application built is a solution for Sales Reps, AMs and other business users to use their daily work such as Onboarding the restaurants, KYC Verification, Contracts, etc
• My responsibilities in the project are: ·Gather functional requirements from client and coordinate with the developers and ensure smooth delivery of sprints ·Manage a team of 5 members to deliver in an Agile environment ·Major features delivered are – (1) Common pricing strategy for restaurant onboarding (2) Self-Registration Portal

Client: Unilever

A global company selling fast-moving consumer goods

• Team size: 15
• Role: Lead, SF Developer
• Description: The Carelines application is a service cloud application that bridges the gap between the customers and agents. It ensures speedy response to all customer queries through various sources. The Unilever Consumer Care Line supports over 3,000 Unilever products within 40+ brands.
• My responsibilities in the project are: ·Coordinate with the developers and ensure smooth delivery of sprints ·Involved in requirement gathering and design implementation for various user stories such as Chat bot, Alert Rules, etc.

Client: Hughes Communications

The client provides satellite based communication services to various franchisees and companies. The client’s  business is based on providing various communication devices to their consumer and providing maintenance for the  same. 

• Team size: 25
• Role: SF Developer, Lead
• Description: It was a Service Cloud Implementation for Agents and Customers to collaborate. The client has multiple legacy system, primarily PSFT (Peoplesoft) to structure all the systems the client is migrating towards SFDC. Phase 1 implementation was designed to provide a structure for their case handling process. It involved configuration such as Case Management, Email to Case, Knowledge, Entitlement, Reports and Dashboards etc. and configuration such as Visual Force page, Apex Trigger, Email Handler etc. Also integration with PSFT was done for Account, Contact and Case. Further going into Phase 2 asset, products, CTI’s were leveraged. Phase 3 of the project involved a portal for their B2B or Enterprise customers to log in and create cases.
• My responsibilities in this project are: (1) Gather and requirements. Give effort estimates and organize team. (2) Involved in the development and delivery of various requirements. (3) Involved in design discussions for code refactoring across regions such as North America Division, South America Division, etc.

• Playing Guitar and singing
• Reading books (fiction)