K.Vinoth Kumar

• Govern remediation work assignments under general supervision to complete assessments on assigned reviews and projects
• Organize and circulate assessment reports and lead closing conferences with various stakeholders
• Efficiently examine quality & throughput of projects to alleviate reduction in overdue compliance activities
• Collaborate with internal and external stakeholders, auditors, and legal counsel to confirm compliance with applicable laws and regulations
• Monitor and assess compliance and business risks associated with operational processes and procedures
• Cross-trained and backed up other customer service managers
• Work together with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
• Extended internal support for audit, compliance, and reporting activities
• Managed cross-functional teams to resolve project issues and mitigate risks
• Reconciled staff member conflicts, actively listening to concerns and finding appropriate middle ground
• Evaluated employee & vendor performance of 40+ makers and conveyed constructive feedback to improve skills
• Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels
• Championed diversity initiatives within department, promoting an inclusive work environment where all employees felt valued and respected
• Appraised by an internal control unit on managing client impacted case completion
• Spearheaded successful projects from conception through completion, showcasing strong project management abilities
• Won two bronzes for project completion and one bronze as CSR volunteer

• Investigated and performed due diligence to multiple lines of business (Credit Card, Retail Bank, and Trade) with higher risk customers, transactions, products, and geographies, compliance requirements and related controls
• Provided feedback on work completed by reviewers to ensure quality, accuracy, and effectiveness (Quality Control and Quality Assurance)
• Oversaw execution of AML transaction and account monitoring surveillance
• Responsible for screening current banking customers for unusual and/or suspicious banking activity based on Global Screening policies
• Analyzed watchlist output and made decisions on appropriate action to take while maintaining thorough documentation of all performed
• Examined red flag activity on client profile and raised SAR
• Prepared and submitted detailed reports regarding assignments and ongoing investigations
• Supported peer review on MCA reported cases and sustained with quality
• Processed 60% team volume for a Q2-21 with high QC accuracy of 95%

• Functioned Public Figure On-boarding due diligence based on screening review
• Conducted ongoing due diligence on business relationship and scrutiny of transactions undertaken throughout the course of relationship to ensure that transactions being conducted are consistent with the institution's knowledge of customers, their business, risk profile, and, where necessary, source of funds
• Identified customers and/or beneficiary owners and verified identity using reliable independent source documents, data, or information
• Progressed FTPR and Throughput to 90%

• Performed quality check and investigation, managing responsibility for all levels of Authorizers, and assigning cases to representatives.
• Processed and verified stop payments request on daily basis and stopped payments based on client's request.
• Managed stop payment review of 13 FMP segments

Team (1) Corporate Client Servicing and Account Facilitation Services

Team (2) Customer Due Diligence (CDD) and Know Your Customer (KYC) Analyst

• Identifying and Verifying (ID& V) the customer identity while client On-boarding in agreed parameters.
• Senior Authorizer for the Client (Corporate) on boarding; Account Opening; Account Servicing and the legal requirements verification of the Europe select Countries.
• Providing End-to-End Support in Corporate Client On-boarding and servicing / coordinating to complete requests of client and account level.
• Accessing various authenticated online sources and verifying client’s history during onboard process.
• Collecting / Verifying Legal and Country specific documents during client on boarding and account opening.