KVNS KARTHIK

User Management:

• Created and deactivated user accounts in various platforms: Okta, Atlassian, Slack, Zoom, Smartsheet, Lucid Chart, 1Password, and Workplace by Meta
• Onboarded and offboarded users in Okta
• Managed Microsoft MDM rollout and configuration for users
• Created and managed groups and distributions in O365
• Added users' laptops to Work or School accounts and backed up recovery keys in Intune Portal
  

Application Management:

• Installed and maintained Crowd Strike Falcon sensors antivirus for Windows and MAC laptops
• Oversaw updates in Crowd Strike dashboard
• Administered licenses in O365 and assigned them to users (Basic,

Premium, Azure, etc.)

• Rolled out Microsoft MDM to users and configured on their machines
• Handled applications like Smartsheet, Lucid Chart, 1Password, JAMF Pro, and JAMF Protect
  

Collaboration and Support:

• Collaborated with teams in US, Mexico, CA, Costa Rica, Nepal, and India, assisting with queries
• Provided support in Jira Service Management portal and Jira board
• Coordinated with vendors for IT procurement
• Assisted users in setting up and managing 1Password accounts
  

Administrative Tasks:

• Created org2org applications and custom applications in Okta
• Maintained IT inventory in SharePoint
• Managed inventory in JAMF and provided temporary admin access to users from Jamf Pro
• Performed tasks assigned by IT Manager
• Coordinated Zoho Manage Engine Patch Management
  

• IT Infrastructure Maintenance:Managed and maintained overall IT infrastructure for seamless operations
  Configured Outlook email settings for optimal performance
  
• Network Configuration:Configured basic routers (D-Link/TP link) and implemented rules to restrict website browsing
  Implemented USB access blocking and restricted unwanted websites through Antivirus Administrator console
  
• Desktop Support and Troubleshooting:Installed and configured DMS profiles on user machines
  Provided troubleshooting support for Windows client machines and performed timely patch updates
  Installed and maintained K7 Antivirus Security Center for comprehensive security
  
• DMS Administration:Created and managed DMS IDs, resolving issues and communicating with Wipro for support
  Maintained DMS Router and addressed server issues by coordinating with Wipro support team
  Ensured functionality and resolved issues in DMS, including Sales MENU issues
  

Remote Support and Asset Management:

• Provided remote assistance to other outlets and extra branches
• Managed asset inventory across all locations
  

Printer and Network Setup:

• Installed printers and configured access for necessary machines
• Created shared folders and managed access permissions
• Conducted punching, crimping of LAN jacks, and tested signal connections
  

Vendor Coordination:

• Coordinated with printer vendors for timely cartridge refills
• Monitored CCTV systems and provided data when required
  

Data Backup and Ticketing:

• Backed up user data to external hard drives, stored in IT Department
• Utilized ticketing tools like Zoho Help Desk and Freshdesk for efficient issue tracking and resolution
  

Computer Hardware Maintenance:

• Managed and maintained computer hardware for optimal performance

Email Configuration:

• Configured email accounts in Outlook and Windows Live Mail
  

Desktop Support and Troubleshooting:

• Provided troubleshooting support for Windows client machines
  Installed and configured user-required software such as Adobe, MS-Office, etc.
  

Network and Asset Management:

• Addressed network issues (LAN) and actively participated in asset management
  Configured printers (USB/Network) for seamless functionality
  

Data Management:

• Conducted data backup and restoration processes
  

Ticket Management:

• Oversaw and resolved tickets in ticketing tool
  

Computer Assembly and Disassembly:

• Proficient in assembling and disassembling computer systems
  

Email Configuration:

• Configured email accounts in Outlook and Windows Live Mail
  

Desktop Support and Troubleshooting:

• Provided troubleshooting support for Windows client machines
  Installed user-required software, including Adobe and MS-Office
  

Network and Asset Management:

• Troubleshot network issues (LAN) and actively participated in asset management
• Configured printers (USB/Network) for optimal functionality
  

Data Management:

• Conducted data backup and restoration processes
  

Ticket Management:

• Demonstrated hands-on experience in using ticketing tool
  

System Performance Optimization:

• Checked system performance and uninstalled unnecessary software for optimization
  

Application Installation:

• Installed various applications and programs for end users
  

User Support:

• Assisted staff with both hardware and software computer problems
  

Routine Troubleshooting and Maintenance:

• Addressed routine problems and performed system maintenance
  

Hardware and Software Handling:

• Demonstrated ability to handle both computer hardware and software