LABONI MONDAL

Branch Operation Executive

Janai

Summary

I am seeking an operation position where I can utilize my relevant skills and education to contribute effectively to company's success while further developing my abilities in a dynamic and collaborative environment. Operations professional prepared for new challenges with proven track record in managing branch functions and optimizing operational efficiency. Known for fostering collaborative environment and adapting to evolving needs. Expertise in process improvement, leadership, and customer service.

Overview

year of professional experience

Certifications

Languages

Work History

Branch Operations Executive

PNB Housing Finance

08.2024 - Current

Managed daily operations to ensure optimal productivity and customer service levels.
Coordinated community involvement activities, strengthening brand reputation within the local area.
Monitored industry trends and competitor activities, adjusting strategies accordingly to maintain a competitive edge.
Implemented risk management strategies to mitigate potential losses due to fraud or operational errors.
Achieved sales goals by effectively promoting products and services to existing customers while acquiring new ones.
Optimized resource allocation by accurately forecasting staffing needs based on seasonal fluctuations or special events.
Elevated the overall customer experience by proactively addressing concerns or complaints in a timely manner.

Education

BBA -

Chandannagar Institute of Management & Technology

01-2022

Higher Secondary -

Janai Training High School

01-2017

Secondary -

Janai Bhagwan Debi Goenka Girls' High School

01-2015

Skills

Microsoft Office
Direct Tax and Accounting
Tally Prime and Goods and Service Tax
Operational efficiency and Process improvement techniques

Communication Skill
Innovation and creativity
Problem Solving
Time management mastery

Certification

Completed Certified Industrial Accountant course from ICA EDU SKILLS, Serampore, West Bengal. (Completed exhaustive training both practical and theoretical where the below aspects of Finance and Accounts are covered in details)

Interests

WATCHING MOVIES, LISTENING MUSIC, PAINTING

Timeline