Lahari Meesala
Delivery Excellence/Audit Excellence
Summary
As a seasoned professional with over 15 years of experience in leadership and strategic management, I excel at driving business growth, optimizing efficiency, and delivering exceptional results in dynamic environments. With a proven track record of leading cross-functional teams and implementing innovative solutions, I am a results-driven leader focused on customer satisfaction, continuous improvement, and building high-performing teams. I thrive in navigating complex challenges, adapting to change, and driving positive outcomes across all organizational levels.
Overview
15
15
years of professional experience
14
14
years of post-secondary education
11
11
Certifications
Work History
Director
LTIMindtree
04.2018 - Current
- Delivery Excellence Manager for a multinational unit which comprises of over 11,000 resources and contributing to 700 million$ in revenue
- Collaborated closely with the Global Delivery Head, client partners, and senior leadership to ensure streamlined operations and alignment with strategic objectives
- Led cross-functional teams to consistently deliver high-quality services that surpassed client expectations
- Crafted and implemented comprehensive risk management strategies, fortifying organizational resilience by 30% through proactive risk mitigation, ensuring a robust defense against potential threats
- Orchestrated a symphony of diverse client audits (SOC, ISO certifications, SSAE/SSPA), ensuring 100% compliance with stringent regulatory standards, maintaining a flawless record of adherence
- Led audits addressing compliance, integrity, information security, and data privacy incidents, fostering transparent stakeholder communication and reducing compliance issues by a significant 90%, building trust across the board
- Implemented GDPR-compliant data privacy controls, developed agreements, and effectively managed breach incidents, ensuring zero data breaches and safeguarding sensitive information with utmost care
- Chaired the Security Council, ensuring 100% compliance with GDPR, ISO 27701, and ISO 27001 standards, setting the gold standard for security excellence
- Designed and implemented customer controls to guarantee adherence to relevant laws and regulations, strengthening control environments and bolstering the organization's defenses
- Supported the development and implementation of business continuity and disaster recovery plans, ensuring resilience against potential disruptions and reducing downtime by a remarkable %, safeguarding business operations
- Drove value creation through active involvement in innovation programs, achieving measurable results and fostering continuous improvement across diverse teams and projects, igniting a culture of innovation
- Facilitated complex transition projects for multinational clients, ensuring seamless knowledge transfer and operational continuity, making transitions look effortless
- Contributed to complex transformation programs aimed at enhancing service delivery efficiency and increasing customer satisfaction by a notable 30%, revolutionizing service standards
- Supported contract drafting and collaborated with cross-functional teams to resolve contract-related issues promptly, ensuring high levels of customer satisfaction and retention, building lasting relationships
- Championed Service Level Improvement Plans through the comprehensive implementation of ITIL processes and best practices, conducting training for new joiners on Quality Management Systems (QMS), Information Security (InfoSec), and ITIL processes, elevating service quality
- Led goal generation and metrics analysis for the Remote Infrastructure Division, enabling data-driven decision-making and performance enhancements by 20%, driving growth through data insights
Deputy Manager
HCL Technologies Ltd
09.2014 - 04.2018
- My role involved in optimizing IT services through rigorous monthly audits, proactive client relationship management, and continuous improvement of ITSM processes. My role involved developing business continuity plans, driving innovation for value creation, and ensuring seamless transitions for multinational clients. I focused on strategic risk assessment, contract management, and adherence to industry best practices like ITIL, all aimed at enhancing service delivery efficiency and client satisfaction while fostering long-term organizational resilience.
Quality Analyst
GSS Infotech
04.2013 - 08.2014
- Led goal generation, metrics analysis, and Process Performance Baseline creation for the Remote Infrastructure Division, driving data-driven decision-making and performance improvement. My role involved ensuring ISO standards compliance, implementing Six Sigma techniques for process improvement, managing customer satisfaction surveys, and driving service improvement plans. Additionally, I contributed to contract bids, provided dashboards and quality reviews, and implemented Information Security Management Systems to mitigate risks effectively.
Associate-Quality Analyst
Computer Science Corporation
01.2010 - 04.2013
- Managed QMS compliance, audits, external assessments, and process improvements aligned with ISO standards. My role included tracking performance through KPIs, initiating corrective actions, conducting customer satisfaction surveys, and delivering quality training to drive continuous improvement and risk mitigation.
Education
BTech - Electronics and Communications Engineering (ECE)
Ellenki College of Engineering
Hyderabad 04.2001 - 01.2015
Diploma - Electronics and Communications Engineering (ECE)
Kamala Nehru Polytechnic for Women college
Skills
- Audit management
- Service Management
- IT Services Transitions
- Data Privacy management
- Information Security Management
- Contract management
- Compliance management
Continual Service Improvement/Value adds
- Risk Management
- Business Continuity management
- Program management
- Organizational development
- Risk Management
- Business Continuity management
- Program management
- Organizational development
Certification
CISA
Accomplishments
- Received ACE Enablers award for driving operational efficiency and process enhancements leading organizational profits at LTIMindtree
- Received multiple Hats-off awards at Mindtree
- Received HCL's prestigious 'O3 Award' for continuous outstanding performance
- Received HCL's prestigious 'O2 Award' for continuous outstanding performance
- Received yearly Delivery & Quality Assurance Award at HCL Technologies
Timeline
Director
LTIMindtree
04.2018 - Current
Deputy Manager
HCL Technologies Ltd
09.2014 - 04.2018
Quality Analyst
GSS Infotech
04.2013 - 08.2014
Associate-Quality Analyst
Computer Science Corporation
01.2010 - 04.2013
BTech - Electronics and Communications Engineering (ECE)
Ellenki College of Engineering
04.2001 - 01.2015
Diploma - Electronics and Communications Engineering (ECE)
Kamala Nehru Polytechnic for Women college
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