Laiqua Afza
bengaluru
Summary
Dedicated customer support professional with practical approach to resolving client concerns and inquiries. Consistently delivers clear and effective communication while managing multiple tasks efficiently, ensuring customer satisfaction and retention.
Overview
2
2
years of professional experience
Work History
Customer Support Specialist
Techfino Capital Pvt Ltd
01.2024 - 11.2025
- Provided exceptional customer support by addressing queries and resolving issues efficiently.
- Managed customer escalations, including RBI-related concerns, with professionalism and accuracy.
- Handled a high volume of inbound and outbound calls, resolving customer issues in real-time (primary mode of communication compared to emails).
- Enhanced customer satisfaction through effective communication and problem-solving skills.
- Drafted and managed professional email communication for customers and internal teams to ensure smooth resolution of queries.
- Utilized MIS tools to track and report customer interactions and service efficiency.
- Assisted in collections as a secondary responsibility by ensuring timely follow-ups.
Education
MBA - Human Resources
Indian Academy (IASMS)
01.2022
Bachelor of Commerce (B.Com) -
SDC College
01.2020
Pre-University (PUC - 2nd Year) -
Mahila Samaja College
01.2017
10th -
Mahila Samaja School
01.2015
Skills
- Strong communication and interpersonal skills
- Problem solving and conflict resolution
- Customer relationship management
- Attention to detail and organizational skills
- Call management
- Data reporting
- Time management
- Professional email drafting and correspondence
- RBI issue resolution
- Data analysis and reporting
Languages
- English
- Kannada
- Hindi
- Urdu
Personal Information
Hobbies:
- Traveling and experiencing different cultures
- listening to music
- watching documentaries
Timeline
Customer Support Specialist
Techfino Capital Pvt Ltd
01.2024 - 11.2025
MBA - Human Resources
Indian Academy (IASMS)
Bachelor of Commerce (B.Com) -
SDC College
Pre-University (PUC - 2nd Year) -
Mahila Samaja College
10th -
Mahila Samaja School