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LAISA AFZAL
STUDENT/FRESHER
Lucknow,UP
Summary
Enthusiastic Hospitality Management student with internship experience in Guest Services, Food & Beverage Operations, and Housekeeping. Demonstrates strong communication, teamwork, and problem-solving skills, contributing to exceptional guest experiences. Ready to support a forward-thinking hospitality organization while further developing industry expertise.
Overview
1
1
Certification
Work History
Industrial Trainee
Fairfield by Marriott, Lucknow
01.2024 - 05.2024
- Learned and utilized property management software for efficient guest reservations handling.
- Assisted in daily operations of front desk, enhancing guest check-in experiences.
- Collaborated with food and beverage staff to ensure timely service during peak hours.
- Supported housekeeping team in maintaining cleanliness standards throughout hotel premises.
Education
No Degree - Bachelor of Hotel Management & Catering Technology
Babu Banarasi Das University (BBD University), Lucknow
Lucknow, India 04.2001 -
Skills
Front Office Operations
Guest Relations
Customer Service
Food & Beverage Service
Housekeeping Operations
Team Coordination
Time Management
Microsoft PowerPoint, Word
Basic Computer Applications
Leadership
Teamwork
Communication Skills
Accomplishments
- Successfully completed industrial internship at Fairfield by Marriott, Lucknow.
- Developed practical exposure to multiple hotel departments.
- Demonstrated excellent interpersonal and guest-handling skills.
Certification
Best Intern of the Month
Interests
Timeline
Best Intern of the Month
01-2024
Industrial Trainee
Fairfield by Marriott, Lucknow
01.2024 - 05.2024
No Degree - Bachelor of Hotel Management & Catering Technology
Babu Banarasi Das University (BBD University), Lucknow
04.2001 -