Laishram Lenin
Gurugram
Summary
Motivated and results-driven Customer Service Associate with over 16 months of experience in the hospitality support sector (Airbnb process). Adept at handling customer inquiries, resolving complex issues, and maintaining high satisfaction levels. Seeking to leverage my communication skills, technical knowledge, and problem-solving abilities to contribute to a dynamic team environment and deliver exceptional customer experiences.
Overview
1
1
year of professional experience
Work History
Senior Customer Service Associate
Teleperformance
03.2024 - Current
- Company Overview: Airbnb Process
- Resolved customer issues related to bookings, refunds, and account concerns.
- Maintained compliance with Airbnb policies and ensured privacy and safety standards.
- Delivered excellent service, resulting in high CSAT scores and customer retention.
- Assisted in mentoring new hires and supported team performance improvements.
- Airbnb Process
Education
Bachelor of Arts -
Skills
- Customer Service & Support
- Customer Retention
- Conflict Resolution
- Team Collaboration
- Communication (Verbal & Written)
- Problem Solving & Critical Thinking
- Time Management
- Adaptability & Patience
Languages
- English, Fluent
- Hindi, Fluent
- Manipuri, Fluent
Timeline
Senior Customer Service Associate
Teleperformance
03.2024 - Current
Bachelor of Arts -
Similar Profiles
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Ashish VermaAshish Verma
Sr Manager WFM at TeleperformanceSr Manager WFM at Teleperformance
Daniela MercadoDaniela Mercado
Assistant Manager at TeleperformanceAssistant Manager at Teleperformance
Maria Mădălina VerdeșMaria Mădălina Verdeș
Content Moderator- Spanish at TeleperformanceContent Moderator- Spanish at Teleperformance
Jay Karan SharmaJay Karan Sharma
Operations Manager at NEUPHONYOperations Manager at NEUPHONY