LAKHIKANTA BARMAN
Siliguri
Summary
Detail-oriented professional with expertise in Project Management, Operations, report generation, data input, sales, and problem-solving. Skilled in managing intricate projects effectively. Recognized for innovative thinking, creativity, and eagerness to acquire new knowledge.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Lenskart.com
Siliguri
04.2024 - Current
- Promoted products through effective sales techniques, resulting in increased sales figures.
- Demonstrated product features and benefits to customers, answering questions and providing technical support.
- Provided remote support to customers experiencing technical difficulties.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Organized store shelves to maintain an orderly appearance.
- Answered customer inquiries regarding products, services, and policies.
- Assisted Store Manager with training new associates on proper operations procedures.
- Responded to customer complaints in a timely manner according to company policy.
Sales Cum Operations Executive
IndiaBhutanTours
Jaigaon
11.2022 - 04.2024
- Enhanced promotional efforts to elevate the demand for travel services.
- Offered detailed information on various vacation spots.
- Secured competitive pricing for flights and hotels through vendor negotiations.
- Oversaw daily office operations by scheduling staff shifts.
- Coordinated transportation services including flights, buses, taxis, rental cars. for customers' trips.
- Monitored weather conditions in destinations and adjusted itineraries accordingly when necessary.
- Ensured compliance with all applicable laws and regulations related to tour operations.
- Managed a team of guides responsible for leading groups on tours.
- Created tour programs with focus on providing positive guest experiences.
- Coordinated locations, schedules and events with tour leader and facility management teams.
Customer Service Associate (CSA)
Reliance Retail Limited
Jaigaon
12.2021 - 11.2022
- Functioned in a role with variable hours assisting customers as a CSA.
- Processed customer payments using POS system and ensured accuracy of all transactions.
- Adhered to company policies and procedures regarding cash handling practices.
- Provided excellent customer service by listening to customer needs and responding accordingly.
- Assisted customers with product selection based on their individual needs.
- Ensured accuracy of all customer order information prior to processing.
- Received and processed incoming orders in a timely manner.
- Resolved any discrepancies or issues with customer orders in a timely fashion.
- Maintained accurate records of customer orders, including invoices and receipts.
- Monitored inventory levels to ensure sufficient stock available for order fulfillment.
- Facilitated inter-departmental cooperation to complete customer orders.
Sales Executive and Data Entry Operator
Singha Enterprises
Jaigaon
10.2020 - 12.2021
- A company that operates a franchise of Delhivery.com
- Developed and implemented successful sales strategies to improve customer satisfaction.
- Created and maintained customer relationships by providing reliable logistics solutions.
- Negotiated rates, contracts, and service agreements with customers and vendors.
- Collaborated with internal teams to ensure customer orders were fulfilled accurately and on time.
- Conducted regular follow-up calls with existing customers to build long-term relationships.
- Utilized specialized software applications related to the job role.
- Processed information across delhivery.com and DTDC portals.
- Addressed and troubleshooted logistical challenges in partnership with company officials.
- Processed data using MS Office to facilitate operational efficiency.
Education
Bachelor of Arts with Honors - English Literature
University of North Bengal
WB08.2022
Skills
- Microsoft Office Proficiency
- Effective Communication
- Effective Team Collaboration
- Versatile Approach
- Analytical Problem-Solving
- Proficient Computer Skills
- Project Coordination
- Effective Communication
- Multi-tasking strength
- Positive and professional
- Reliable and punctual
Certification
PCOG (preliminary preliminary course on GST)
Languages
Bengali
First Language
English
Intermediate (B1)
B1
Nepali
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Sales Associate
Lenskart.com
04.2024 - Current
Sales Cum Operations Executive
IndiaBhutanTours
11.2022 - 04.2024
Customer Service Associate (CSA)
Reliance Retail Limited
12.2021 - 11.2022
Sales Executive and Data Entry Operator
Singha Enterprises
10.2020 - 12.2021
Bachelor of Arts with Honors - English Literature
University of North Bengal
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