LAKKANIGE SAI SARVANI
Hyderabad
Summary
To be associated with a firm that provides career development opportunities and where I can apply and improve my knowledge and skills, and to be a part of the team that works dynamically towards the growth of organization.
Overview
4
4
years of professional experience
Work History
Process Associate
Genpact
Hyderabad, India
05.2024 - 08.2024
- Identified trends in user generated content that could be addressed through policy changes or training programs.
- Investigated complaints regarding inappropriate or offensive material.
- Analyzed data related to user engagement and behavior patterns across multiple platforms.
- Evaluated user reports regarding potential violations of terms of service.
- Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
- Performed moderation tasks such as deleting, editing, and suspending accounts.
- Collaborated with other teams within the organization to address issues quickly.
- Provided guidance and support to new moderators in order to ensure high quality standards are met.
- Maintained detailed records of all moderation actions taken on a daily basis.
- Ensured adherence to company guidelines while moderating online forums and social media sites.
- Provided feedback to content creators on best practices for creating engaging content.
- Reviewed content for compliance with internal policies and procedures.
Customer Service Associate
Amazon
09.2023 - 11.2023
- Worked as SDS CAP Associate for Italy process.
- Rerouting customer calls to other departments when advanced solutions are needed.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Giving resolution to the customers using the CSC tool, and with the policies through Knowledge centre.
- Translating the Italian texts to English with the help of Rosetta tool, and helping customers to solve their query.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Addressed inquiries, resolved customer issues and managed customer relations.
Customer Service Associate
Amazon
09.2021 - 11.2021
- Worked as SDS CAP Associate.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Maintained an organized system for tracking customer interactions and feedback.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Followed up with customers after purchase to ensure satisfaction.
- Created detailed reports on customer service activities.
- Providing customers with clear instructions to resolve issues.
- Acknowledging and resolving customer complaints.
Customer Service Associate
Amazon
07.2020 - 01.2021
- Worked as SDS Associate.
- Answering client correspondences through email, social media, and messageus
- Relaying extensive product information to customers
- Filing customer records, including contact information, purchases and billings
- Conducting surveys and writing reports based on customer feedback on products and services
- Greeted customers and identified their needs.
- Processed customer orders accurately and efficiently.
- Resolved customer inquiries in a timely manner.
Education
B.COM (commerce) -
Sabarmati University, Ahmedabad, Gujarat
07-2019
INTERMEDIATE (MEC) -
Board of Intermediate Education. T.S
05-2016
SSC -
Board of Secondary Education
04-2014
Skills
- MS OFFICE (WORD,EXCEL and POWERPOINT)
- Self motivated
- Customer Support
- Customer Service
- Active listener
- Natural leadership and team work skills
- Quick learner
- Conflict resolution
Accomplishments
- Certificate of participation of NATIONAL SCIENCE OLYMPIAD, held on 19th November 2010.
Declaration
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above-mentioned particulars.
Timeline
Process Associate
Genpact
05.2024 - 08.2024
Customer Service Associate
Amazon
09.2023 - 11.2023
Customer Service Associate
Amazon
09.2021 - 11.2021
Customer Service Associate
Amazon
07.2020 - 01.2021
B.COM (commerce) -
Sabarmati University, Ahmedabad, Gujarat
INTERMEDIATE (MEC) -
Board of Intermediate Education. T.S
SSC -
Board of Secondary Education