Summary
Overview
Work History
Education
Skills
Accomplishments
Declaration
Timeline
Generic

LAKKANIGE SAI SARVANI

Hyderabad

Summary

To be associated with a firm that provides career development opportunities and where I can apply and improve my knowledge and skills, and to be a part of the team that works dynamically towards the growth of organization.

Overview

4
4
years of professional experience

Work History

Process Associate

Genpact
Hyderabad, India
05.2024 - 08.2024
  • Identified trends in user generated content that could be addressed through policy changes or training programs.
  • Investigated complaints regarding inappropriate or offensive material.
  • Analyzed data related to user engagement and behavior patterns across multiple platforms.
  • Evaluated user reports regarding potential violations of terms of service.
  • Applied knowledge of relevant laws, regulations, and industry best practices when making decisions about content moderation.
  • Performed moderation tasks such as deleting, editing, and suspending accounts.
  • Collaborated with other teams within the organization to address issues quickly.
  • Provided guidance and support to new moderators in order to ensure high quality standards are met.
  • Maintained detailed records of all moderation actions taken on a daily basis.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Provided feedback to content creators on best practices for creating engaging content.
  • Reviewed content for compliance with internal policies and procedures.

Customer Service Associate

Amazon
09.2023 - 11.2023
  • Worked as SDS CAP Associate for Italy process.
  • Rerouting customer calls to other departments when advanced solutions are needed.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Giving resolution to the customers using the CSC tool, and with the policies through Knowledge centre.
  • Translating the Italian texts to English with the help of Rosetta tool, and helping customers to solve their query.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.

Customer Service Associate

Amazon
09.2021 - 11.2021
  • Worked as SDS CAP Associate.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Maintained an organized system for tracking customer interactions and feedback.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Followed up with customers after purchase to ensure satisfaction.
  • Created detailed reports on customer service activities.
  • Providing customers with clear instructions to resolve issues.
  • Acknowledging and resolving customer complaints.

Customer Service Associate

Amazon
07.2020 - 01.2021
  • Worked as SDS Associate.
  • Answering client correspondences through email, social media, and messageus
  • Relaying extensive product information to customers
  • Filing customer records, including contact information, purchases and billings
  • Conducting surveys and writing reports based on customer feedback on products and services
  • Greeted customers and identified their needs.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.

Education

B.COM (commerce) -

Sabarmati University, Ahmedabad, Gujarat
07-2019

INTERMEDIATE (MEC) -

Board of Intermediate Education. T.S
05-2016

SSC -

Board of Secondary Education
04-2014

Skills

  • MS OFFICE (WORD,EXCEL and POWERPOINT)
  • Self motivated
  • Customer Support
  • Customer Service
  • Active listener
  • Natural leadership and team work skills
  • Quick learner
  • Conflict resolution

Accomplishments

  • Certificate of participation of NATIONAL SCIENCE OLYMPIAD, held on 19th November 2010.

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of above-mentioned particulars.

Timeline

Process Associate

Genpact
05.2024 - 08.2024

Customer Service Associate

Amazon
09.2023 - 11.2023

Customer Service Associate

Amazon
09.2021 - 11.2021

Customer Service Associate

Amazon
07.2020 - 01.2021

B.COM (commerce) -

Sabarmati University, Ahmedabad, Gujarat

INTERMEDIATE (MEC) -

Board of Intermediate Education. T.S

SSC -

Board of Secondary Education
LAKKANIGE SAI SARVANI