Travel, `Sports, Public Speaking, Philanthropist, Events Management @Social Gathering
Lakshan Aravind
Lead Operations Manager
BENGALURU
Summary
Thorough Operations Lead with half a decade years of experience driving business success. Poised professional with outstanding communication, organizational and leadership skills. Motivational and seasoned to lead team of talented employees.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
5
5
Language
Work History
Operations Lead
UrbanPiper
BENGALURU
01.2021 - 05.2023
- Designed, implemented and assessed system maintenance, billing, cost efficiency and CRM measures within the CM environment.
- Supported strategic endeavours from both brainstorming and administrative perspective into new geographies of UAE, UK, Latin America, and US.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Reducing onboarding costs by automating product processes with engineering help.
- Performed quality control and monitored production efforts.
- Educated staff on organizational mission and goals to help employees achieve success.
- Planned operations and activities, and led projects.
- Created programs and circulated internal resources to enhance workers' technical and safety standards knowledge, according to regulatory and organizational expectations.
Sales Business Development Executive
UrbanPiper
05.2020 - 12.2020
- Quoted prices, credit terms and other bid specifications.
- Generated 20 Lakh ARR
- Trained and mentored sales personnel to apply best practices and techniques.
- Conducted market research to discover new leads, opportunities and messaging.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalise on those opportunities.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Built a diverse and consistent sales portfolio.
Technical Account Management
UrbanPiper
11.2019 - 04.2020
- Drove brand "Meatigo's" online revenue by 3X through brainstorming of CRM and extending & product's capabilities.
- Supported day-to-day account management for company clients with health matrix, order cancellation, volume increase and integration developments.
- Strengthened relationships and increased MRR with current accounts through other consistent VAS products and frequent communication.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions. Actively involved in customer feedback, improvement & success for products.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Senior Onboarding Manager
UrbanPiper
05.2019 - 10.2019
- Trained and provided product coaching to ~30 inter-team and ~30 cross-functional members
- Documented onboarding materials, keeping pace with changes to market place and company.
- Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.
Product Specialist
UrbanPiper
07.2018 - 04.2019
- Researched product's technical specifications with clients, and market demand and accurately communicated information to the company's stakeholders using platforms of Nolt, Canny.
- Continually expanded knowledge of API Integrations & Ecommerce product lines.
- Onboarded 5 Enterprises, 30 medium-sized and ~500+ single outlet based Restaurants. Lead 8 channel partnerships.
Education
Bachelor of Engineering - Telecommunications
Bangalore Institute of Technology
06.2014 - 06.2018
The Digital Marketing Course -
Digital Media
09.2019 - 02.2020
Creating Dynamic Dashboards -
Certification
Skill Nation 03.2022 - 04.2022
Udemy - Product Manager
Learn The Skills of Product Manager
01.2022 - 06.2022
Leadership Program -
APEX Foundations Program
Sawan Kapoor: India’s Leading Career Coach 05.2023 - 07.2023
Prompt AI Tools Workshop
Learn.be10x.inSkills
PowerPoint Presentations
Prompt Engineering
Excel and Dashboard Creation
Customer Feedback & Relations
Human resources
Platforms( Google Suite, Freshdesk, TestSuite, Github)
Financial administration
MySQL
Interests
Timeline
Leadership Program -
APEX Foundations Program
05.2023 - 07.2023
Creating Dynamic Dashboards -
Certification
03.2022 - 04.2022
Udemy - Product Manager
Learn The Skills of Product Manager
01.2022 - 06.2022
Operations Lead
UrbanPiper
01.2021 - 05.2023
Sales Business Development Executive
UrbanPiper
05.2020 - 12.2020
Technical Account Management
UrbanPiper
11.2019 - 04.2020
The Digital Marketing Course -
Digital Media
09.2019 - 02.2020
Senior Onboarding Manager
UrbanPiper
05.2019 - 10.2019
Product Specialist
UrbanPiper
07.2018 - 04.2019
Bachelor of Engineering - Telecommunications
Bangalore Institute of Technology
06.2014 - 06.2018
Prompt AI Tools Workshop