RANDHIR KUMAR
SAMASTIPUR
Summary
All over 11 years of experience in Retail industry & 07 year experience in a store manager as a operations, sales, service team leader, and profitability strategist. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops, and manages a team of store associates and assistant managers. Customer-oriented Store Manager Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
11
11
years of professional experience
Work History
Store Manager of Operations
Aditya Birla Retail&Faishion Group( Louis phillipe)
SAMASTIPUR
06.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Store Manager
Leayan Global Pvt Ltd( REDCHIEF)
Jamshedpur (Jharkhand)
02.2017 - 05.2023
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Customer Service Representative
Vmart Retail Ltd.
Samastipur
08.2013 - 01.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
HOSPITLITY/ CUSTOMER SERVICE - Aviation
AIRTECH INSTITUTE
Bareilly02-2024
B.COM (BSEB) - Account Hons.
Lalit Narayan Mithila University
Samastipur05-2016
Some College (No Degree) - I.COM BSEB
Lalit Narayan Mithila University
SAMASTIPUR05-2013
Some College (No Degree) - Matriculation 10th From BSEB 2009
MILLAT ACADEMY
SAMASTIPURSkills
- Store operations
- POS Systems
- Store Merchandising
- Loss Prevention
- Customer satisfaction
- Retail Inventory Management
- Performance Analysis
- Loss prevention strategies
- Reliability and punctuality
- Team management
- KPI analysis
- Powerpoint Presentations
- MIS Report Analysis
- Microsoft Excel and PowerPoint
Personal DetaIl
- Name- Randhir kumar
- D.o.b - 16/11/1994
- Father Name -Anil Kumar
- Mother name- Renu Devi
- Nationality- Indian
- Marrital Status- Married
- Language - Hindi ,English
- Hobby- Morning walking , listning songs & Learning new skills
Timeline
Store Manager of Operations
Aditya Birla Retail&Faishion Group( Louis phillipe)
06.2023 - 04.2024
Store Manager
Leayan Global Pvt Ltd( REDCHIEF)
02.2017 - 05.2023
Customer Service Representative
Vmart Retail Ltd.
08.2013 - 01.2017
HOSPITLITY/ CUSTOMER SERVICE - Aviation
AIRTECH INSTITUTE
B.COM (BSEB) - Account Hons.
Lalit Narayan Mithila University
Some College (No Degree) - I.COM BSEB
Lalit Narayan Mithila University
Some College (No Degree) - Matriculation 10th From BSEB 2009
MILLAT ACADEMY
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