Summary
Overview
Work History
Education
Skills
KEY ACHIEVEMENTS & LEADERSHIP
Certification
Timeline
Generic

LAKSHAY JAKHAR

Gurgaon,Haryana

Summary

Data-driven professional with experience in service operations and analytics, skilled in Python, SQL, Excel, and Power BI for generating actionable insights. Completed multiple data analytics certifications and hands-on projects in dashboarding and EDA.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Freelance Data Analyst

Deva Swimming Institute
06.2025 - Current
  • Collecting and digitizing customer enrollment and payment records to streamline business data management.
  • Creating Excel-based dashboards and reports to track monthly revenue, new enrollments, and pool occupancy.
  • Analyzing sales patterns to identify seasonal trends and suggesting promotional offers to increase registrations.
  • Used statistical methods to analyze data and generate useful business reports.

Service Desk Analyst

AXA XL
10.2024 - 05.2025
  • Automated Excel-based dashboards to track ticket metrics, improving SLA compliance by 15%.
  • Analyzed Service Desk data using SQL and Power BI to identify incident trends and enhance resolution efficiency.
  • Conducted weekly reporting of incident categories and team performance to support data-driven decisions.
  • Developed ad-hoc reports for management to identify recurring issues and optimize resource allocation.
  • Created and maintained knowledge base articles to support faster problem resolution.

Frontend Developer Intern

MakeMyTrip
01.2024 - 05.2024
  • Developed and integrated new features using ReactJS and React Native for the Flights and Holidays teams.
  • Collaborated with cross-functional teams to enhance user experience and page performance.

Freelance Web Developer

Miracle Autism Center
08.2023 - 10.2023
  • Developed a fully functional school website using React, HTML, CSS, and JavaScript to manage basic informational pages.
  • Enhanced website usability and performance, improving navigation for parents and staff.

Education

B.Tech - Computer Science

The NorthCap University
Gurgaon
01-2024

12th CBSE -

Delhi Public School
Dwarka
01-2020

Skills

  • Analytics & BI Tools: Python (Pandas, NumPy, Matplotlib), SQL, Excel, Power BI, Tableau
  • Programming & Development: Java, JavaScript, ReactJS, NodeJS
  • Databases: MySQL, MongoDB

KEY ACHIEVEMENTS & LEADERSHIP

  • Received RnR (Reward & Recognition) at AXA XL for increasing team efficiency in Q1 2025.
  • Graphic Design Lead, Yukti Club – Designed event posters and college notices using Adobe Illustrator.

Certification

  • Google Advanced Data Analytics Professional Certificate | Ongoing 2025
  • TATA Forage – GenAI Powered Data Analytics Job Simulation | Jul 2025
  • Google Data Analytics Professional Certificate (v2) | May 2025
  • AWS Academy Graduate – Cloud & Machine Learning Foundations | 2024
  • Honeywell Student Empowerment Program – Data Analytics Certificate | Sep 2023

Timeline

Freelance Data Analyst

Deva Swimming Institute
06.2025 - Current

Service Desk Analyst

AXA XL
10.2024 - 05.2025

Frontend Developer Intern

MakeMyTrip
01.2024 - 05.2024

Freelance Web Developer

Miracle Autism Center
08.2023 - 10.2023

B.Tech - Computer Science

The NorthCap University

12th CBSE -

Delhi Public School

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