Lakshay Kochhar
Delhi
Summary
A results-driven Customer Success Manager with a proven track record of building strong client relationships, driving retention, and maximizing customer value. I leverage a strategic, data-driven approach and proactive engagement to deliver measurable outcomes and help clients achieve their business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager II- Customer Success
Wingify Software Pvt Ltd. (VWO)
Delhi
05.2020 - Current
- Managed a portfolio of ~50 enterprise UK & EMEA clients with $5M ARR, driving long-term growth and retention.
- Led customers through the VWO Customer Engagement Model (Onboarding, Adoption, Retention), ensuring strong product adoption and ROI.
- Drove strategic Quarterly Business Reviews (QBRs) to align on goals and expand account relationships, enhancing overall client satisfaction.
- Consistently achieved Net Revenue Retention (NRR) >100% throughout 2025, with 101%+ in H2 2025.
- Collaborated cross-functionally with Support, Sales, Product, Engineering, and Professional Services to resolve complex customer issues, leading to improved customer outcomes.
- Mentored a team of 5 Customer Success Managers, improving team productivity and performance.
- Co-developed standardized Customer Success SOPs and Playbooks, strengthening scalability and best practices.
- Owned relationships with top enterprise accounts in the UK-EMEA region, ensuring strong adoption and renewals while fostering customer advocacy.
- Recognized with the Wingify Champ Award (12 times) by the CEO for exceptional performance in retention and customer success.
Education
PGDM - Marketing & Operations
Lal Bahadur Shastri Institute of Management
Delhi01.2020
BTech. - Electronics & Communication
NorthCap University
Gurgaon, Haryana01.2017
XII - CBSE
Mount Carmel School
New Delhi01.2013
Skills
- Customer Relationship Management
- Negotiations
- Data analysis
- Brand Management
- Tools: Tableau, JIRA, Salesforce, PlanHat, Zendesk
Certification
- CCSM level 3 from Success Hacker
- Fundamentals of Digital Marketing from Google
Timeline
Manager II- Customer Success
Wingify Software Pvt Ltd. (VWO)
05.2020 - Current
PGDM - Marketing & Operations
Lal Bahadur Shastri Institute of Management
BTech. - Electronics & Communication
NorthCap University
XII - CBSE
Mount Carmel School