Salesforce
Lakshay Mehla
New Delhi
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Management Trainee
Genpact
Gurgaon
10.2024 - 08.2025
- Supported day-to-day project operations by updating trackers and project plans.
- Managed meeting notes, project documentation, and action item follow-ups.
- Assisted in budget tracking and vendor coordination.
- Prepared status reports, presentations, and documentation for stakeholders.
- Maintained project schedules, tracked milestones, and monitored deadlines.
- Improved documentation process.
Master Credit Specialist
American Express
Gurgaon
12.2022 - 07.2024
- Developed strong interpersonal knowledge of existing and potential functioning of International Banks to deliver the best in the interest of Organization.
- Delivering exceptional Customer service and maintaining the standards and practice of American Express with high flying RTF and VOCM scores.
- Promoted as Master CCP in 12 months of Joining with a constant growth mindset.
- Delivered impactful presentations showcasing product capabilities, aligning with specific client needs and goals.
- Launched innovative initiatives that improved the overall customer experience, increasing loyalty and advocacy.
Account Manager, Resident Expert
Midland Credit Management
Gurgaon
01.2019 - 12.2022
- Hired as Account Manager for inbound Early cycle responsible for handling accounts of U.S Bank members.
- Ensuring clients and sales channels are trained to ensure apt digital and offline experience.
- Drive sales and spends through activation, Usage & retention for credit cards.
- Explaining in house Third parties to cardholders to consolidate their funds.
- Live call escalation.
- Floor support in Absence of Team Leaders.
- Mentoring new colleagues about the process and training.
Process Associate
Interglobe Technologies
Gurgaon
04.2018 - 11.2018
- Hired as a Process Associate to Sell system optimizers plan on an inbound call.
- Sold Hefty plans to Europeans on calls.
- Converting leads for enquiry into sales Upselling and Cross-selling.
- Provided insights on optimal timing for sales pitches and promotions.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Bachelor of Business Administration - Software
04.2018
Secondary School - undefined
G.D. Goenka Public School
03.2012
Senior Secondary - Bachelor of Commerce
G.D. Goenka Public School
Skills
- Excellent verbal and written vocabulary
- Impeccable fluency in English speaking
- Ability to work in a fast-paced metric driven environment with multitasking skills
- People skills with growth-oriented mindset
- Problem solving and collaborative skill complaints resolution
- Salesforce
- CRM
- SAP
- Avaya
- MS Office
Accomplishments
- Awarded with Best in sports Tag for two consecutive years in school.
- Represented School House in Sports in volleyball and stood runner up.
- Been a sports captain and a flag bearer at School.
- Elected as a Mentor and Floor support after 7 months of joining.
Personal Information
- Title: Management Trainee
- Date of Birth: 1994-10-31
Software
Avaya
CRM
MS Office
SAP
Languages
English
Hindi
Timeline
Management Trainee
Genpact
10.2024 - 08.2025
Master Credit Specialist
American Express
12.2022 - 07.2024
Account Manager, Resident Expert
Midland Credit Management
01.2019 - 12.2022
Process Associate
Interglobe Technologies
04.2018 - 11.2018
Bachelor of Business Administration - Software
Secondary School - undefined
G.D. Goenka Public School
Senior Secondary - Bachelor of Commerce
G.D. Goenka Public School
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