LAKSHAY GOYAL
Operations Manager
Noida
Summary
Experienced Operations Manager at IDFC FIRST Bank with a strong track record in successfully handling various loan products, including Personal Loans, Vehicle Loans, and Home Loans. Proven expertise in individually managing these products to ensure efficient operations and customer satisfaction. Previous experience as a Relationship Manager at ICICI Bank.
Overview
3
3
years of professional experience
Work History
Operations Manager
IDFC First Bank Ltd.
01.2023 - Current
- Processing disbursals of products like Home Loans, Personal Loans, Consumer Loans, Vehicle Loans, etc
- Across complete North & East region of India
- Processed 917 cases in June 2024
- Managing the team to ensure smooth processing of cases within provided TAT without making any errors
- Collaborating with Sales, Credit and product team to ensure smooth processing of loans
- Analyzing financials of the customer which includes validating their documents such as Bank Statements, Salary Slips, KYC, etc.
- Logging in the file after checking the data provided by Sales team
- Verifying additional data entered by the Sales team and conveying pendencies to them.
Relationship Manager
ICICI Bank Ltd.
06.2022 - 12.2022
- Helped in providing Business Loans to 20+ customers
- Consistently achieved individual targets and growing account profitability, while maintaining a high service standard and compliance
- Added value to the client portfolios by structuring and implementing innovative Fund-based loans such as working capital, term loan, Cash Credit, and project finance deals and Non- Fund based facilities are letters of credit, bank guarantees
- Effectively collaborated with credit and operations team for resolution of all the queries.
Marketing Intern
Kitchens Centre
05.2021 - 09.2021
- Connected with various Food Brand owners pan India making them have their Brand's branch or Outlet in our Kitchen Space (Cloud Kitchen)
- Convinced clients and scheduled their visits for the site they are interested in
- After that, discussion of commercials was to be done with higher authorities.
Education
MBA Tech. (Finance with Minor in Marketing) - undefined
MPSTME, NMIMS, Mumbai
B.Tech. (Computer Science) - undefined
MPSTME, NMIMS, Mumbai
Skills
MS Excel
Team Handling/ Management
Banking Operations
Communication Skills
Leadership
Operations Management
Process Improvement
MS Office
Team Leadership
Operations Monitoring
Production
Project Leadership
Accomplishments
- Winning Best Ops Manager Award across PAN India in June 2023 for Home Loans, in Oct 2023, Nov 2023, Dec 2023, Feb 2024 and Mar 2024 for Personal Loans and in Apr 2024, May 2024, Jun 2024 and July 2024 for Used Car Loans.
- Member of Organizing Committee in College Tech Fest - Ambiora 2018
- Learned about Cyber Security through a Workshop held by Lucidius
- Taught Mathematics to school students during lockdown conditions
- 2 Times Player of the Match in College Cricket Tournament
- Runner Up in Chess Tournament in College Sports Fest
Activities
Student Placement Coordinator (NMIMS), 09/2021, 05/2022, Pitching companies for campus placements, Maintaining relations with HRs across different industries nationwide.
Timeline
Operations Manager
IDFC First Bank Ltd.
01.2023 - Current
Relationship Manager
ICICI Bank Ltd.
06.2022 - 12.2022
Marketing Intern
Kitchens Centre
05.2021 - 09.2021
MBA Tech. (Finance with Minor in Marketing) - undefined
MPSTME, NMIMS, Mumbai
B.Tech. (Computer Science) - undefined
MPSTME, NMIMS, Mumbai