Lakshit Sood
Team Leader
India
Summary
Accomplished Team Lead for various Free Zones, adept in sales expertise and multitasking, with a proven track record in selling and generating business licenses across known Free Zones in UAE like Meydan, SRTIP, and SPC Free Zone. Successfully enhanced client satisfaction and quality assurance skills to exceed project goals. Proficient in using ERP software for detailed business license generation and Zoho CRM for efficient client management.
Overview
5
5
years of professional experience
13
13
years of post-secondary education
Work History
Team Lead
SPC Free Zone - OCube
2024.04 - 2024.09
- Handled a team of 50 support members and closely coordinating to ensure smoothness and client satisfaction.
- Trained new team members by relaying information on company procedures and compliance requirements.
- Assisted in recruitment to build team of top performers.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Business Setup Advisor
Meydan, SRTIP, SPC Free Zone - OCube
2023.07 - 2024.03
- Helping the clients to obtain business licenses of Dubai and Sharjah.
- Handling client communication from beginning to the delivery of license.
- Assessing and understanding the client's needs and objectives to determine the most suitable legal structure (e.g LLC, corporation, sole proprietorship)
- Helping the client with the paperwork and procedures necessary to officially register the business activity.
- Proactive Internal Team coordination to ensure client satisfaction and timely results.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty
Senior Associate
Amazon (North America), Concentrix
2020.08 - 2023.01
- Trained and supported new team members, maintaining culture of collaboration.
- Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies.
- Improved client satisfaction by quickly and effectively addressing inquiries and complaints.
- Identified client's needs and wants to enhance customer experiences and boost sales.
- Greeted clients and offered assistance for increased customer satisfaction.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Client Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-ups.
- Resolved client's issues related to online purchases, late product deliveries, and billing discrepancies to encourage good client relationships
Sales Advisor
AT&T, (US & CANADA) Concentrix
2019.11 - 2020.08
- Listened to customer's details and offered matching solutions to meet wide range of requirements.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Exceeded goals for new accounts in single sales cycle.
Education
Engineering - Computer Science
Chandigarh University
Mohali, Punjab 2017.08 - 2019.07
CBSE
St. Columbus School
Faridabad, Haryana 2006.04 - 2017.04
Skills
Sales expertise
Multitasking abilities
Organization and Time management
Work Flow Planning
Quality assurance
Accomplishments
- Won Several accolades (RNRs) for best performance in the past quarters.
- Was selected as the Subject Matter Expert "go-to" person for associates and particularly challenging calls as one of the company's mentors and trainers of both new and established employees for Amazon Business & Retail.
Languages
English
Hindi
Punjabi
Urdu
Timeline
Team Lead
SPC Free Zone - OCube
2024.04 - 2024.09
Business Setup Advisor
Meydan, SRTIP, SPC Free Zone - OCube
2023.07 - 2024.03
Senior Associate
Amazon (North America), Concentrix
2020.08 - 2023.01
Sales Advisor
AT&T, (US & CANADA) Concentrix
2019.11 - 2020.08
Engineering - Computer Science
Chandigarh University
2017.08 - 2019.07
CBSE
St. Columbus School
2006.04 - 2017.04
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