Summary
Overview
Work History
Education
Skills
Timeline
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Lakshmi Jayaraman

Lakshmi Jayaraman

Partner Quality Analyst
Mumbai

Summary

As a PQA having more than 3 years of experience in multiple roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Partner Quality Analyst

ByteDance
Mumbai
03.2023 - Current
  • Responsible for the moderation team's(LK Market) quality and working closely with GPM team, Market POC and other PQAs.
  • Improved the over all Market Accuracy from 92% to 96%. Upgraded the QAs and Moderators over all performance.
  • Supported the go-live process of partner team new hires and making the plan for trial test processes.
  • Strengthened communication skills through regular interactions with Partner Team and Providing the real time support.
  • Drafting the weekly quality report and send it out to all stakeholders and Presenting WBR meeting.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Assisted with day-to-day operations, working efficiently, productively and quality with Moderation team members.
  • Managed time efficiently in order to complete all tasks within deadlines(Market Level Projects).
  • Identified issues, analyzed information and provided solutions to problems in the basis of low moderation performance.
  • Adaptable and proficient in learning new concepts quickly and efficiently, Skilled at working independently and collaboratively in a team environment.
  • Part of the APAC Culture Buddy Project - Trained the new OC team members and closely worked with global team members, Hosting and organizing the regional organization culture events.

Quality Assurance Specialist

ByteDance
Mumabi
01.2022 - 02.2023


  • Worked for Sri Lanka Market keeping the market quality as part of TnQ team.
  • Managed time efficiently in order to complete all tasks within deadlines, Part of the WBR meetings to discuss the Quality team scores.
  • Onboarding newly hired QA's and Train them for operation project.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Worked well in a team setting, providing support and guidance, Making mitigation plan to improve Market score.
  • Passionate about learning and committed to continual improvement and exercised leadership capabilities by successfully motivating and inspiring others
  • Part of the APAC Organization Culture Project - Managing regional events.

Community Operation Specialist

ByteDance
Mumbai
11.2020 - 12.2021
  • Engaging in Global WBR to share the operation scores.
  • Managing and solving the Global User feedback(MENA, EMEA, APAC) on real time chat basis.
  • Mentoring Co-workers on basis of User Feedback policies..
  • Resolved problems, improved operations and provided exceptional service.
  • Closely working with global team members and making team improvement plan.
  • Monitor user feedback and deliver solutions to incoming reports of safety concerns in a timely manner.
  • Communicate actively with users and improve the user experience for safety-related issues.
  • Maintain effective working relationships with law enforcement.
    Be responsible for handling sensitive information of users in a manner complying with Terms of Service, laws and regulations, and SOP procedure requirements, protect user privacy.
  • Collaborate with cross-functional internal teams and external networks to deal with other issues concerning safety.
    Ability to gather and analyze relevant data to improve internal processes and consistently communicate insights.
    Manage the moderation team in cooperation with Market POC to ensure good policy understanding
  • Cascade Policy Iterations and Case Reminders issued by the Market POC and Policy team.
  • Collect Escalation cases, trends and risks to Emergency Response, Market POC and Policy team
  • Thorough quality evaluation and data analysis, feedback problems & handle necessary escalation
  • .Work closely & hand in hand with other departments to respond immediately to relevant operation’s needs.
  • Participate in the development of quality inspection standards and continuously optimize the process and system platform.
  • Review and Audit the Queues to maintain the standards of accuracy
    Onboarding new content safety team

Content Moderator

ByteDance
Mumbai
02.2020 - 11.2020
  • Worked for regional languages to moderate the video, user profile and maintaining good efficiency and productivity.
  • Moderating the audio, comments and all the video content to ensure the safe platform for the users.
  • Conducted research and collaborated with subject matter experts to develop accurate content.
  • Approved, reviewed and edited content flowing in the Platform.
  • Curated content across social media platforms, leveraging algorithm strategies to increase engagement.
  • Conducted regular content audits to identify gaps and redundancies of content.
  • Worked in LERT project to review the user profile an real time query base.

Education

Master of Science - Information Technology

Patkar-Varde College
Mumbai
08.2017 - 07.2019

Bachelor of Science - Information Technology

Karpagam University
Coimbatore, Tamilnadu
07.2014 - 05.2017

Computer Science

HSC
Salem, TamilNadu
06.2013 - 03.2014

Skills

    Java

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Timeline

Partner Quality Analyst

ByteDance
03.2023 - Current

Quality Assurance Specialist

ByteDance
01.2022 - 02.2023

Community Operation Specialist

ByteDance
11.2020 - 12.2021

Content Moderator

ByteDance
02.2020 - 11.2020

Master of Science - Information Technology

Patkar-Varde College
08.2017 - 07.2019

Bachelor of Science - Information Technology

Karpagam University
07.2014 - 05.2017

Computer Science

HSC
06.2013 - 03.2014

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Lakshmi JayaramanPartner Quality Analyst