Nabin Kumar Barman
Summary
Dynamic professional with over 11 years of expertise in content moderation, quality assurance, and process improvement. Currently serving as a Partner Quality Analyst at ByteDance, leading external content moderation operations with a focus on vendor management, performance improvement, and compliance. Skilled in stakeholder management, data-driven analysis, conflict resolution, and training delivery. Adept at implementing content security standards, and driving continuous process excellence.
Overview
14
14
years of professional experience
Work History
Partner Quality Analyst
ByteDance India Pvt. Ltd.
07.2019 - 04.2025
- - Led and monitored the Content Moderation team’s quality performance, ensuring adherence to high operational standards and continuous improvement.
- - Attended WBRs, MBRs, and QBRs with BPO sites to track KPIs and performance metrics.
- - Supported BPOs in launching new TikTok projects, closely tracking progress and proactively identifying potential risks.
- - Requested and reviewed RCAs and action plans for escalations or subpar performance to maintain consistent moderation quality.
- - Prepared detailed weekly BPO quality reports and conducted periodic vendor site visits to address real-time challenges.
- - Collaborated with cross-functional teams (Workflow, Policy, Market Specialist) to streamline business operations and ensure policy compliance.
- - Enhanced content moderation workflows by analyzing trends, collecting escalation cases, and aligning with the Emergency Response and Policy teams.
- - Conducted weekly calibration and sampling analysis sessions to ensure reviewer consistency and accuracy.
- - Investigated external inquiries and performance anomalies to prevent indicator deterioration.
- - Developed, maintained, and implemented the Community Content Security Standard across internal and partner teams.
- - Delivered training, onboarding, and knowledge management sessions for in-house and vendor teams.
- - Mentored and groomed team members for advanced roles such as SME and QA, fostering a strong talent pipeline.
Business Process Associate
Accenture
04.2018 - 07.2019
- Classified and moderated content adhering to client guidelines, ensuring operational quality.
- Escalated complex content issues to Trust and Safety team for resolution.
- Participated in discussions to improve workflows and expand role-based training programs.
- Reviewed and ensured compliance across all operational tasks, maintaining efficiency.
Customer Support Associate L2
Amazon Development Centre
04.2017 - 07.2017
- - Handled customer email support for Amazon NA region and provided resolutions as per company policy.
Senior Associate
Wipro Ltd.
04.2011 - 01.2016
- Adjudicated medical bills in Rework queue and resolved escalations according to SOP.
- Conducted internal audits, provided constructive feedback, and ensured compliance with processes.
- Trained new hires and managed team of 15 members while maintaining quality reports.
- Prepared audit findings for management to drive operational improvements.
Education
M.Sc. - Computer Science
Swami Vivekanand Subharti University
B.Sc. - Mathematics
Shobhit University
Skills
- Quality control and assurance
- Knowledge management
- Problem solving and analysis
- Root cause identification
- Stakeholder engagement
- Conflict resolution
- Performance evaluation
- Data interpretation
- Critical thinking skills
- Action plan formulation
- Team leadership and development
- Reporting and visualization techniques
- Training facilitation
- Adaptability and resilience skills
- Microsoft Office proficiency
HOBBIES
Travelling, Moto-vlogging
Timeline
Partner Quality Analyst
ByteDance India Pvt. Ltd.
07.2019 - 04.2025
Business Process Associate
Accenture
04.2018 - 07.2019
Customer Support Associate L2
Amazon Development Centre
04.2017 - 07.2017
Senior Associate
Wipro Ltd.
04.2011 - 01.2016
M.Sc. - Computer Science
Swami Vivekanand Subharti University
B.Sc. - Mathematics
Shobhit University