Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAKSHMI KUMAR

Bengaluru

Summary

Highly organized and detail-oriented professional, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to utilize excellent communication, interpersonal, organizational skills and knowledge to contribute to team success. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.

Overview

13
13
years of professional experience

Work History

Communications Consultant

Wells Fargo India
Bengaluru
06.2021 - 11.2021
  • Created, edited, and distributed employee communications Newsletter of 10 business owners to keep employees informed using in-house email distribution system and Dreamweaver.
  • Assisted in designing training programs for team members that provide clarity around roles and responsibilities within departments.
  • Leveraged CMS platforms, content editing and basic design tools to comply with brand identity.
  • Generated high-level reporting and leveraged data and insights to drive traffic and engagement.
  • Compiled reports on key performance indicators related to internal communications goals.

Senior Analyst - Knowledge Management

Accenture India
Bengaluru
02.2012 - 09.2015
  • Enhanced user participation and collaboration within Learning & Development Teams by creating 10 plus web based activities/games for e-learnings and surveys - Gamification.
  • Enhanced interfaces to promote better functionality for users and improved participation by 100%.
  • Conceptualize, design and develop web pages for internal portal and Team Sites using SharePoint functions, features, web technologies and tools.
  • Promoted Sales Campaigns using business administration guidelines.
  • Led meetings with stakeholders to discuss objectives, strategies, timelines, budgets which leveraged management skills.
  • Built dashboards to visualize key insights from data analysis.
  • Maintained an up-to-date knowledge base on industry trends, technologies, and best practices in the field of analytics.
  • Participated in brainstorming sessions with other senior analysts to develop innovative solutions for client needs.
  • Extensive and successful end to end program management experience.

Software Engineer

Ipomo Communications
Bengaluru
01.2010 - 02.2012
  • Designed databases to store application data using SQL Server or MongoDB technologies.
  • Optimized applications for maximum speed and scalability while ensuring compatibility with various browsers and devices.
  • Provided technical support to customers regarding product usage and troubleshooting issues.
  • Assisted junior developers in understanding complex coding concepts and debugging errors.

Process Executive

Infosys BPO Ltd
Bengaluru
04.2009 - 01.2010
  • Maintained quality control standards by monitoring the performance of process operations.
  • Evaluated and analyzed existing processes for optimization opportunities.
  • Resolved any issues or discrepancies that arose during the processing of orders or requests.
  • Provided technical support and guidance when troubleshooting system errors or malfunctions.

Web Developer

Prosems
Bengaluru
10.2008 - 03.2009
  • Developed web applications using HTML, CSS, JavaScript and jQuery.
  • Tested cross-browser compatibility for websites and applications in Chrome, Firefox and Internet Explorer.
  • Designed database schemas to store user data securely.
  • Managed content updates on websites using CMS platforms like WordPress or Drupal.

Education

Bachelor of Engineering in Computer Science -

Visveshwariah Technological University
Bangalore, India
07-2008

Skills

  • Content management
  • Content Editing
  • Content Development
  • Content Creation
  • Web Content Management
  • HTML and CSS
  • User Experience
  • Microsoft Office
  • Sharepoint
  • SalesForce Marketing Cloud
  • Employee Communications
  • Target Audience Research
  • Workforce Training
  • Brand Guidelines
  • Internal Communications
  • Corporate Communications
  • Interpersonal skills
  • Communication
  • Collaboration
  • Problem-Solving

Timeline

Communications Consultant

Wells Fargo India
06.2021 - 11.2021

Senior Analyst - Knowledge Management

Accenture India
02.2012 - 09.2015

Software Engineer

Ipomo Communications
01.2010 - 02.2012

Process Executive

Infosys BPO Ltd
04.2009 - 01.2010

Web Developer

Prosems
10.2008 - 03.2009

Bachelor of Engineering in Computer Science -

Visveshwariah Technological University

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LAKSHMI KUMAR