Summary
Overview
Work History
Education
Skills
Key Initiatives And Achievements
Personal Information
Timeline
Volunteer
Lakshmi Manmadhan

Lakshmi Manmadhan

Contract Workforce Management
Bangalore

Summary

A successful IT professional with total 10 years of progressive experience in Operations and with more than 3 years of experience in Process Improvement, Optimization projects and contract workforce management. 3+ year work experience in recruitment and onboarding contingent workforce for HP Inc. A customer oriented, multitask professional with good analytical and logical skills. Certified Digital Marketing Associate Certified Lean Six Sigma Green Belt

Overview

11
11
years of professional experience
4
4
Languages

Work History

Contract workforce management

HP Inc
07.2022 - Current
  • End-to-End Contract Hiring: Manage the recruitment process for contract workers, ensuring alignment with business needs and compliance with company policies
  • Statement of Work (SOW) Management: Draft, review, and manage SOWs to define project scope, deliverables, timelines, and contractual terms
  • PO Utilization management: Keeping a tab on the PO value and alert the team on the usage and renewals if needed
  • Vendor & Stakeholder Collaboration: Work closely with hiring partners, business leaders and procurement teams to ensure seamless workforce planning
  • Employee Lifecycle Management: Oversee onboarding, performance tracking, and contract renewals/extensions for contract employees
  • Escalation & Issue Resolution: Handle employee grievances, performance concerns and other escalations, ensuring fair and timely resolutions
  • Internal Job Postings (IJP) and Badged conversions: Implement and manage IJP programs and Badged conversion to facilitate career mobility and retention of high-potential contract employees
  • Upskilling & Development Programs: Design and execute learning initiatives, workshops, and training programs to enhance contract workforce capabilities
  • Compliance & Policy Adherence: Ensure all contract workforce activities comply with labor laws, company policies, and regulatory requirements
  • Data & Metrics Tracking: Monitor key workforce metrics, including attrition, performance, and engagement, to drive data-backed improvements
  • Process Improvement: Continuously enhance workforce management strategies to improve efficiency, reduce costs, and boost employee satisfaction

Hiring Co-ordinator

Quess Corp
04.2021 - 07.2022
  • Managing the recruitment for contingent workforce for HP Inc Customer service wing
  • Managing the badging process for the Contingent employees
  • Managing employee concerns and escalations
  • Vendor management and Stakeholder management
  • Creating dashboards and presentation for the Leadership team

Internship

Little Millennium Preschool
12.2017 - 12.2018
  • Managing finance and administration at the school
  • Parent counselling for new admissions, teacher training sessions
  • Hosting events and create marketing strategies to yield admissions
  • Creating website content, SEO page optimization and online marketing for the franchisee
  • Maintaining school records and ensuring the files are up to date

Technical Lead

Hewlett-Packard Pvt Ltd
07.2006 - 05.2015
  • Interact with the stakeholder to share the performance of the site and discuss the process improvement plan
  • Creating PowerPoint presentation for weekly review with the management and stakeholder
  • Process level initiatives to improve the efficiency
  • Staffing and leave management
  • Part of the implementation and support transition team for the migration of support from calls to web
  • Worked in collaboration with the tools and IT department (Salesforce tool) to ensure smooth transition without customer impact
  • Creation of process improvement models based on data analysis and product performance research
  • Customer handling skills training delivery and evaluation of the performance of Technical consultants

Tech support specialist

Hewlett-Packard Pvt Ltd
07.2006 - 05.2015
  • Researching on top call generators and identifying solution to reduce cost of in warranty support
  • Data analysis and feedback sharing with Partner sites
  • Simulating issues on new products and creating contents to share with GBU engineer’s
  • Monitoring the HP printer troubleshooting documents online and inform the content development team for corrections/update
  • Training FLA’s on new product and known issues to effectively handle consumer calls
  • Inventory management within the HP site and Partner sites

Education

B.E. - Information Technology

AWH Engineering College

Higher secondary - undefined

Govt Higher Secondary school

SSLC - undefined

Providence Girls high school

Skills

People and Performance management

Key Initiatives And Achievements

  • MVP Award Winner: Recognized for outstanding contributions in workforce management and process excellence.
  • Bandhan Connect – Exclusive sessions for LGBTQ community
  • HTD Process Initiation: Successfully initiated and implemented the Hire-Train-Deploy (HTD) model to streamline contract hiring and workforce deployment.
  • ElevateU – L0 to L1 Upskilling program
  • Focused Diversity Hiring: Designed and executed strategies to improve diversity in the contract workforce, ensuring an inclusive and equitable hiring process.

Personal Information

  • Date of Birth: 12/21/84
  • Marital Status: Married

Timeline

Contract workforce management

HP Inc
07.2022 - Current

Hiring Co-ordinator

Quess Corp
04.2021 - 07.2022

Internship

Little Millennium Preschool
12.2017 - 12.2018

Technical Lead

Hewlett-Packard Pvt Ltd
07.2006 - 05.2015

Tech support specialist

Hewlett-Packard Pvt Ltd
07.2006 - 05.2015

Higher secondary - undefined

Govt Higher Secondary school

SSLC - undefined

Providence Girls high school

B.E. - Information Technology

AWH Engineering College

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Lakshmi ManmadhanContract Workforce Management