Lakshmi Manmadhan
Contract Workforce Management
Bangalore
Summary
A successful IT professional with total 10 years of progressive experience in Operations and with more than 3 years of experience in Process Improvement, Optimization projects and contract workforce management. 3+ year work experience in recruitment and onboarding contingent workforce for HP Inc. A customer oriented, multitask professional with good analytical and logical skills. Certified Digital Marketing Associate Certified Lean Six Sigma Green Belt
Overview
11
11
years of professional experience
4
4
Languages
Work History
Contract workforce management
HP Inc
07.2022 - Current
- End-to-End Contract Hiring: Manage the recruitment process for contract workers, ensuring alignment with business needs and compliance with company policies
- Statement of Work (SOW) Management: Draft, review, and manage SOWs to define project scope, deliverables, timelines, and contractual terms
- PO Utilization management: Keeping a tab on the PO value and alert the team on the usage and renewals if needed
- Vendor & Stakeholder Collaboration: Work closely with hiring partners, business leaders and procurement teams to ensure seamless workforce planning
- Employee Lifecycle Management: Oversee onboarding, performance tracking, and contract renewals/extensions for contract employees
- Escalation & Issue Resolution: Handle employee grievances, performance concerns and other escalations, ensuring fair and timely resolutions
- Internal Job Postings (IJP) and Badged conversions: Implement and manage IJP programs and Badged conversion to facilitate career mobility and retention of high-potential contract employees
- Upskilling & Development Programs: Design and execute learning initiatives, workshops, and training programs to enhance contract workforce capabilities
- Compliance & Policy Adherence: Ensure all contract workforce activities comply with labor laws, company policies, and regulatory requirements
- Data & Metrics Tracking: Monitor key workforce metrics, including attrition, performance, and engagement, to drive data-backed improvements
- Process Improvement: Continuously enhance workforce management strategies to improve efficiency, reduce costs, and boost employee satisfaction
Hiring Co-ordinator
Quess Corp
04.2021 - 07.2022
- Managing the recruitment for contingent workforce for HP Inc Customer service wing
- Managing the badging process for the Contingent employees
- Managing employee concerns and escalations
- Vendor management and Stakeholder management
- Creating dashboards and presentation for the Leadership team
Internship
Little Millennium Preschool
12.2017 - 12.2018
- Managing finance and administration at the school
- Parent counselling for new admissions, teacher training sessions
- Hosting events and create marketing strategies to yield admissions
- Creating website content, SEO page optimization and online marketing for the franchisee
- Maintaining school records and ensuring the files are up to date
Technical Lead
Hewlett-Packard Pvt Ltd
07.2006 - 05.2015
- Interact with the stakeholder to share the performance of the site and discuss the process improvement plan
- Creating PowerPoint presentation for weekly review with the management and stakeholder
- Process level initiatives to improve the efficiency
- Staffing and leave management
- Part of the implementation and support transition team for the migration of support from calls to web
- Worked in collaboration with the tools and IT department (Salesforce tool) to ensure smooth transition without customer impact
- Creation of process improvement models based on data analysis and product performance research
- Customer handling skills training delivery and evaluation of the performance of Technical consultants
Tech support specialist
Hewlett-Packard Pvt Ltd
07.2006 - 05.2015
- Researching on top call generators and identifying solution to reduce cost of in warranty support
- Data analysis and feedback sharing with Partner sites
- Simulating issues on new products and creating contents to share with GBU engineer’s
- Monitoring the HP printer troubleshooting documents online and inform the content development team for corrections/update
- Training FLA’s on new product and known issues to effectively handle consumer calls
- Inventory management within the HP site and Partner sites
Education
B.E. - Information Technology
AWH Engineering College
Higher secondary - undefined
Govt Higher Secondary school
SSLC - undefined
Providence Girls high school
Skills
People and Performance management
Stakeholder Management
Conflict Management
Decision making
Time Management
Motivating the team
Effective communication
Interpersonal skills
Process Improvement
Project management
Six Sigma
SEO optimization
PPC
Web analytics
Content Marketing
Email and Social media marketing
Key Initiatives And Achievements
- MVP Award Winner: Recognized for outstanding contributions in workforce management and process excellence.
- Bandhan Connect – Exclusive sessions for LGBTQ community
- HTD Process Initiation: Successfully initiated and implemented the Hire-Train-Deploy (HTD) model to streamline contract hiring and workforce deployment.
- ElevateU – L0 to L1 Upskilling program
- Focused Diversity Hiring: Designed and executed strategies to improve diversity in the contract workforce, ensuring an inclusive and equitable hiring process.
Personal Information
- Date of Birth: 12/21/84
- Marital Status: Married
Timeline
Contract workforce management
HP Inc
07.2022 - Current
Hiring Co-ordinator
Quess Corp
04.2021 - 07.2022
Internship
Little Millennium Preschool
12.2017 - 12.2018
Technical Lead
Hewlett-Packard Pvt Ltd
07.2006 - 05.2015
Tech support specialist
Hewlett-Packard Pvt Ltd
07.2006 - 05.2015
Higher secondary - undefined
Govt Higher Secondary school
SSLC - undefined
Providence Girls high school
B.E. - Information Technology
AWH Engineering College