LAKSHMI NARAYANAN K
Chennai
Summary
To become a successful professional and work in an organization where my knowledge and skills can be effectively utilized to ensure high quality software delivery. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Senior Business Development Tech-enabled QA & System Support
Flinto Learning Solutions
Chennai
02.2018 - 10.2020
- Ensured the stability and functionality of key business processes through testing and support while helping to improve system processes.
- Conducted CRM journey validation, payment workflow checks, renewal triggers, and subscription lifecycle testing.
- Collaborated with product engineering teams to debug account activation failures, incorrect triggers, and payment mismatches.
- Performed UI/UX assessments and identified broken flows to validate post-release solutions.
- Provided support and documentation for system defects.
- Improved system stability and customer experience by contributing to debug account activation failures and payment mismatches.
- Assisted the product engineering and business development team by conducting tests and providing support of critical processes.
Education
BBA - Business Administration And Management
Alpha Arts And Science College
Chennai 04-2010
Skills
Language/Frameworks:
- Java
- Cucumber
- TestNG
- JUnit
- Data Drive
Build Tools:
- Maven
Testing Tools:
- Postman
Cloud:
- AWS
Bug Tracker Tool:
- JIRA
Domain Knowledge:
- E-Commerce, Wealth and Insurance
IDE:
- Eclipse
Source Management Tool:
- GitHub
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Affiliations
PROJECT - 1
Organization : Food Hub Software Solutions, chennai
Duration : Aug 2022 - Apr 2025
Project Profile
Role: Senior Customer Service Associate IT Support & QA Stream
Project Name : Green Spoon
Client : Kenya (Online Food & Beverage Platform) QA Functional Tester
Testing Approach : Manual and Automation Testing
Greenspoon - Kenya (Online Food & Beverage Platform): QA Functional
Tester
* Spearheaded the design and precise execution of test cases for ordering
workflows, delivery modules, cart logic, and product catalogue
behaviors, ensuring comprehensive test coverage.
* Conducted thorough API testing for order placement, transaction
confirmation, payment callbacks, and refund generation to ensure reliable
transaction processing.
* Administered testing across multiple payment gateways, including
negative case handling, evaluating timeout scenarios, and verifying
reconciliation flows for secure and accurate payment processing.
* Executed UI validation, cross-browser checks, and workfow consistency
analysis, along with identifying UX-impact defects to enhance user
experience.
* Supported efforts to automate repetitive fows using Java + Selenium +
Cucumber for enhanced regression stability.
Organization : Food Hub Software Solutions, chennai
Duration : Aug 2022 - Apr 2025
Project Profile
Role: Senior Customer Service Associate IT Support & QA Stream
Project Name : Green Spoon
Client : Kenya (Online Food & Beverage Platform) QA Functional Tester
Testing Approach : Manual and Automation Testing
Greenspoon - Kenya (Online Food & Beverage Platform): QA Functional
Tester
* Spearheaded the design and precise execution of test cases for ordering
workflows, delivery modules, cart logic, and product catalogue
behaviors, ensuring comprehensive test coverage.
* Conducted thorough API testing for order placement, transaction
confirmation, payment callbacks, and refund generation to ensure reliable
transaction processing.
* Administered testing across multiple payment gateways, including
negative case handling, evaluating timeout scenarios, and verifying
reconciliation flows for secure and accurate payment processing.
* Executed UI validation, cross-browser checks, and workfow consistency
analysis, along with identifying UX-impact defects to enhance user
experience.
* Supported efforts to automate repetitive fows using Java + Selenium +
Cucumber for enhanced regression stability.
Disclaimer
I HEREBY DECLARE THAT THE ABOVE-FURNISHED INFORMATION IS TRUE TO THE BEST OF MY KNOWLEDGE AND BELIEF.
Timeline
Senior Business Development Tech-enabled QA & System Support
Flinto Learning Solutions
02.2018 - 10.2020
BBA - Business Administration And Management
Alpha Arts And Science College