Content creation
LAKSHMI SARVARI
Social Media Manager
Hyderabad,Telangana
Summary
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Extremely motivated to constantly develop skills and grow professionally. Very confident in the ability to learn and be an asset to the company. Demonstrated effective time management skills and strong team collaboration. Proficient in maintaining customer satisfaction and contributing to company success.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Associate
amazon
hyderabad, telangana
04.2021 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Engaged and resolved issues of over 80 customers per day.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
Public Relations Officer
Indie mora marketing
Hyderabad, Telangana
04.2021 - 05.2021
- Forged strong media relationships to further public relations goals.
- Monitored marketing content for quality, accuracy and impact.
- Worked with marketing department on branding strategies.
- Monitored and evaluated social media platforms.
Public Relations Officer
Frat house
hyderabad, Telangana
01.2021 - 03.2021
- Developed strategies to increase public awareness of company and engage customers.
- Maintained proactive media relations program by building strong relationships and monitoring all forms of media.
- Monitored marketing content for quality, accuracy and impact.
Customer Service Associate
Amazon
Hyderabad, Telangana
06.2020 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Informed customers about special promotions and provided detailed information for various products.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Campus Representative
tinder
Hyderabad, Telangana
06.2019 - 12.2020
- Promoted campus awareness of activities and engagement opportunities with on-campus table tents, email distribution, and social media promotion.
- Supported campus events to increase student engagement and promote campus-wide initiatives.
- Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
- Circulated fliers, displayed posters and offered promotional items on campus to introduce students to tinder.
- Communicated mission, vision, and culture of tinder and experience to students.
- Participated in student group discussions to stimulate insights and gather resources to help facilitate program success.
- Hosted campus parties and other social activities to share information with students and generate interest in school.
- Increased school registrations over 15% with improved promotional approaches, outreach strategies and parent engagement plans.
Education
Bachelor of Textile Design - Textile And Apparel
National Institute of Fashion Technology
Hyderabad 06.2018 - 07.2021
High Scool - PCM
Sri Chaithanya Junior Ccollege
Hyderabad 06.2015 - 04.2017
Skills
Self-direction
Promotion tactics implementation
Content and digital asset management
Online presence monitoring
Networking and relationship building
Keyword optimization
Organization and Time management
Search engine optimization expertise
Online marketing strategies
Public Relations
Communications development
Branding
Promotional advertising
Digital marketing
Accomplishments
- District level champion in painting and sketching.
- Was one of the top 3 tinder representatives in the city.
- Worked with various artists around the world to manage their shows in the city.
- Worked with an NGO to create awareness about the LGBTQ+ community in the society.
Interests
Astrology
Painting
Hobbies
Reading.
Listening to music.
Gaming.
Painting and pencil sketching.
Timeline
Customer Service Associate
amazon
04.2021 - Current
Public Relations Officer
Indie mora marketing
04.2021 - 05.2021
Public Relations Officer
Frat house
01.2021 - 03.2021
Customer Service Associate
Amazon
06.2020 - 12.2020
Campus Representative
tinder
06.2019 - 12.2020
Bachelor of Textile Design - Textile And Apparel
National Institute of Fashion Technology
06.2018 - 07.2021
High Scool - PCM
Sri Chaithanya Junior Ccollege
06.2015 - 04.2017