Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Hobbies
Timeline
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LAKSHMI SARVARI

Social Media Manager
Hyderabad,Telangana

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Extremely motivated to constantly develop skills and grow professionally. Very confident in the ability to learn and be an asset to the company. Demonstrated effective time management skills and strong team collaboration. Proficient in maintaining customer satisfaction and contributing to company success.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
4
4
Languages

Work History

Customer Service Associate

amazon
hyderabad, telangana
04.2021 - Current
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Engaged and resolved issues of over 80 customers per day.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.

Public Relations Officer

Indie mora marketing
Hyderabad, Telangana
04.2021 - 05.2021
  • Forged strong media relationships to further public relations goals.
  • Monitored marketing content for quality, accuracy and impact.
  • Worked with marketing department on branding strategies.
  • Monitored and evaluated social media platforms.

Public Relations Officer

Frat house
hyderabad, Telangana
01.2021 - 03.2021
  • Developed strategies to increase public awareness of company and engage customers.
  • Maintained proactive media relations program by building strong relationships and monitoring all forms of media.
  • Monitored marketing content for quality, accuracy and impact.

Customer Service Associate

Amazon
Hyderabad, Telangana
06.2020 - 12.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Maintained positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.

Campus Representative

tinder
Hyderabad, Telangana
06.2019 - 12.2020
  • Promoted campus awareness of activities and engagement opportunities with on-campus table tents, email distribution, and social media promotion.
  • Supported campus events to increase student engagement and promote campus-wide initiatives.
  • Developed marketing efforts such as posters and social media ads to encourage student participation for campus events.
  • Circulated fliers, displayed posters and offered promotional items on campus to introduce students to tinder.
  • Communicated mission, vision, and culture of tinder and experience to students.
  • Participated in student group discussions to stimulate insights and gather resources to help facilitate program success.
  • Hosted campus parties and other social activities to share information with students and generate interest in school.
  • Increased school registrations over 15% with improved promotional approaches, outreach strategies and parent engagement plans.

Education

Bachelor of Textile Design - Textile And Apparel

National Institute of Fashion Technology
Hyderabad
06.2018 - 07.2021

High Scool - PCM

Sri Chaithanya Junior Ccollege
Hyderabad
06.2015 - 04.2017

Skills

    Self-direction

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Accomplishments

  • District level champion in painting and sketching.
  • Was one of the top 3 tinder representatives in the city.
  • Worked with various artists around the world to manage their shows in the city.
  • Worked with an NGO to create awareness about the LGBTQ+ community in the society.

Interests

Content creation

Astrology

Painting

Hobbies

Reading.

Listening to music.

Gaming.

Painting and pencil sketching.

Timeline

Customer Service Associate

amazon
04.2021 - Current

Public Relations Officer

Indie mora marketing
04.2021 - 05.2021

Public Relations Officer

Frat house
01.2021 - 03.2021

Customer Service Associate

Amazon
06.2020 - 12.2020

Campus Representative

tinder
06.2019 - 12.2020

Bachelor of Textile Design - Textile And Apparel

National Institute of Fashion Technology
06.2018 - 07.2021

High Scool - PCM

Sri Chaithanya Junior Ccollege
06.2015 - 04.2017
LAKSHMI SARVARISocial Media Manager