Summary
Overview
Work History
Education
Skills
Accomplishments
International Markets Exposure
Awards
Key Strength Areas
Crm Platforms Specialized
Timeline
Generic

Lakshmi Sharma

Bangalore

Summary

Sales and operations leader with a strong history of driving revenue growth and improving customer engagement at PAZO Innovations and IMPOF IT Solutions. Achieved a 100% increase in monthly recurring revenue while optimizing operational processes. Focused on delivering high-quality client solutions and building enduring partnerships to meet business goals.

Overview

13
13
years of professional experience

Work History

General Sales Manager

IMPOF IT Solutions
Bangalore
01.2024 - Current
  • Part of high-performance sales team, achieving significant business growth.
    Streamlined operations to enhance overall efficiency and productivity.
    Implemented strategic initiatives to drive revenue and market share increase.

Business Head APAC

PAZO Innovations Pvt Ltd
Bangalore
06.2022 - 11.2023
  • Handled all operations for a specific region assigned to India and APAC, along with the existing clients from other regions.
  • Attended various events pertaining to Retail & FM.
  • Built connections with the decision-makers through events, LinkedIn, Zoom Info, etc.
  • Doubled the MRR under the Customer Success, Commercial Operations, and Business Head roles.
  • Handled very large retail enterprise customers, such as Future Group, BATA India, APAC, TVS, and many more.

Commercial Operations Manager

PAZO Innovations Pvt Ltd
Bangalore
08.2021 - 05.2022
  • Facilitated product demonstrations, commercial proposals, and negotiations for closures with existing accounts and potential clients
  • Formulated and executed commercial strategies, encompassing market analysis, competitor evaluation, and identification of growth opportunities.
  • Partnered with finance team to recover pending ARR
  • Guaranteed alignment of commercial activities with company objectives to enhance overall success

Customer Success Manager

PAZO Innovations Pvt Ltd
Bangalore
09.2018 - 07.2021
  • Partnered effectively with Sales, Marketing, and Product Development teams to ensure cohesive approach to customer solutions.
  • Served as a champion for customers within the company.
  • Integrated customer insights into product and service enhancements
  • Facilitated contract negotiations and agreements with clients
  • Executed contract renewals & upsell.
  • Established and sustained KPIs.
  • Delivered regular reports on customer satisfaction, issues, and resolutions.
  • Deliver training and support to customers regarding product and service utilization.
  • Update clients on new features developed within the product.
  • Executed and overseen CRM systems for tracking and analyzing customer interactions to enhance customer satisfaction.
  • Trained four Account Managers on product knowledge and onboarding processes.
    Oversaw mastery of CRM systems and product demonstrations by team members.
    Facilitated comprehensive training sessions to enhance team performance.
    Developed training materials focused on product features and customer engagement strategies.

Customer Solutions Executive

PAZO Innovations Pvt Ltd
Bangalore
07.2017 - 08.2018
  • Served as the primary liaison for all key clients.
  • Identified customer needs and devised strategies to address requirements
  • Tackled customer concerns and issues with swift resolution.
  • Coordinated with internal teams to develop strategies addressing customer concerns
  • Consistently informed clients about requests regarding configurations, feature requests, and issues.

Coordinator – B2B Team

Pearson Erudite
Bangalore
01.2012 - 09.2012
  • Executed cold calling campaigns to generate leads and expand outreach.
  • Managed schedules for faculty members to optimize availability and efficiency.

Education

SSLC -

Sree Cauvery School
Bangalore

PUC & Graduation -

Bishop Cottons Women’s Christian College

Skills

  • Sales strategy
  • Customer relationship management
  • Revenue growth
  • Product demonstrations
  • Customer engagement
  • Rapport and relationship building
  • Profit and revenue-generating strategies
  • Review of contracts

Accomplishments

  • Consistently Achieving Targets across all organizations served
  • Opened New Markets
  • Doubled Customer Acquisitions
  • Successfully Managed Teams
  • Developed Franchises

International Markets Exposure

UAE, OMAN, Malaysia, Indonesia, Singapore, Pakistan, Bangladesh, Nigeria

Awards

  • Customer Champ Award
  • Excellence – Customer service
  • Appreciation from CEO
  • Trip to Singapore

Key Strength Areas

  • Built great customer relationship
  • Team Management
  • Administration
  • Market Risk Analysis

Crm Platforms Specialized

  • Zoom info
  • Sales force
  • Zen desk
  • Helpdesk
  • Hub spot

Timeline

General Sales Manager

IMPOF IT Solutions
01.2024 - Current

Business Head APAC

PAZO Innovations Pvt Ltd
06.2022 - 11.2023

Commercial Operations Manager

PAZO Innovations Pvt Ltd
08.2021 - 05.2022

Customer Success Manager

PAZO Innovations Pvt Ltd
09.2018 - 07.2021

Customer Solutions Executive

PAZO Innovations Pvt Ltd
07.2017 - 08.2018

Coordinator – B2B Team

Pearson Erudite
01.2012 - 09.2012

SSLC -

Sree Cauvery School

PUC & Graduation -

Bishop Cottons Women’s Christian College

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Lakshmi Sharma