Lakshmi Swetha
Account Manager
Chennai
Summary
Experienced and self-motivated individual with over 5 years of experience in offering expertise in Account Management ,building partnerships, and enhancing profit channels. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. Collaborative and strategic individual with robust background in customer centric roles.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Account Manager
Freshworks
4 2022 - Current
- Developed and nurtured deep client relationships across BAN, DACH and other EU markets, comprising Commercial and Mid- market businesses.
- Drive engagement, promote tangible value projections via different channels and high touch models by conducting regular QBRs/EBRs , executive connects, adoption reports and success plans.
- Worked closely with Customer Success Managers to proactively predict and mitigate churn by setting up high touch communication channels, regular check ins and by increasing product stickiness.
- Achieved $600K ARR by implementing upsell and cross-sell strategies tailored to individual client needs.
- Being a customer advocate and a product evangelist to build productive and sustainable relationships.
Partner Development Manager
Kissflow
11.2020 - 03.2022
- Conducted sales enablement sessions, guided them on product best practices and trained more than 80% of partners to be product certified.
- Built and led joint revenue plans with partners that helped to tap 300+ commercial accounts.
- Collaborated with various internal functions like pre-sales, customer success, marketing and support to ensure seamless support for partners and partner customers.
- Drove new sales opportunities with partners to deliver revenue of 200K ARR.
Customer Onboarding Specialist
PickYourTrail
01.2019 - 07.2020
- Consistently fostered business growth by delivering top- notch travel consultation to develop valuable client relationships.
- Identified and built new supplier and provider relationships.
- Introduced changes to customer on-boarding process that increased client satisfaction score by 10%.
- Acted as one of the key point of escalation to deal with customer issues and providing a favorable resolution on time.
Education
Master of Business Administration -
University Of Madras
Chennai 01.2017 - 04.2019
Bachelor Of Commerce -
Stella Maris College
Chennai 01.2013 - 04.2016
Skills
Channel Sales & Partnership Management
Strategic Selling
Cross selling & Up-selling
Account Management
Negotiation
Certification
Marketing Strategy & Solutions by Linkedin
Hobbies
- Travel Photography
- Doodling
- Hiking
- Functional Training
- Adventure Sports
Timeline
Marketing Strategy & Solutions by Linkedin
01-2022
Partner Development Manager
Kissflow
11.2020 - 03.2022
The Fundamentals of Digital Marketing
07-2020
Customer Onboarding Specialist
PickYourTrail
01.2019 - 07.2020
Master of Business Administration -
University Of Madras
01.2017 - 04.2019
Bachelor Of Commerce -
Stella Maris College
01.2013 - 04.2016
Account Manager
Freshworks
4 2022 - Current
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