Performance-driven professional with over 23 years of rich & extensive experience in Strategic Delivery Management, Application Modernization, Transition Management and People Management
Rich Domain exposure in Insurance (P&C, Specialty Products) & Retail.
Account Delivery Leader, with experience in handling end-to-end application delivery and application modernization using Cloud (AWS), DevOps, RPA (UI-Path), and P&L accountability.
Proposal Manager, with experience in CA-GEN Application Modernization, Application Automation (DevSecOps), IBM Infosphere migration, RPA (UiPath), Mobile App dashboards, Cloud Migration.
Delivery Specialist, certified AWS Cloud, SAFe 5 Agilist, and INS24, with excellence in gathering and understanding the requirements of clients and other stakeholders, partnership management (at strategic and tactical levels), followed by the provisioning of suitable solutions.
Led strategy planning, delivery management, resourcing, client management, process improvements, budgeting, cost optimization by steering cross-functional teams
Consistent Record of Delivering Results: Steering Critical Programs to reduce operational expenses and executed strategies for operational & delivery improvement in the organization
Rich experience in Leadership activities, entailing technical leadership & mentoring team members, planning, scheduling tasks and holding discussions with different functions & management
People Leader, who has successfully led and motivated teams in cross-cultural environment towards growth and success in the organization; created a clear & compelling view of future through coaching and execution
Drove service excellence through overall functioning of the process by identifying areas of opportunities and recommending process improvements for Business Transformation (Automation)
A strategist with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully CORE COMPETENCIES Strategic Planning Project/Program Management Account & Delivery Management Transistion Management Client & Stakeholder Management People Leadership Resource Optimization Performance Monitoring & Evaluation Team Building & Leadership
Overview
21
21
years of professional experience
Work History
Delivery Manager
Zurich Farmers/Foremost/Bristol West
01.2015 - 01.2022
Group Service Manager
01.2011 - 01.2015
Service Manager
01.2009 - 01.2011
Team Leader
XANSA, TESCO
Chennai
05.2004 - 03.2007
Programmer
Selcraft Softech, Workplace CGI
Mumbai
11.2003 - 04.2004
Programmer
ASHWINIIT
Chennai
05.2001 - 09.2003
Selcraft Softech, XANSA
DXC Technology
ASHWINIIT
07.2004 - 07.2003
Account Delivery Lead
01.2023
Instituting & executing high level delivery strategies, making high-stake decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity
Guiding and mentoring technical team; advising clients on processes and technologies and evaluating solutions and technologies
Leading delivery team to ensure timely and accurate customer deliveries
Modernizing client application through Cloud (AWS), Conternization, Mobile App & RPA
Proposed CAGEN Application Modernization, Application Automation (DevSecOps), IBM Infosphere migration, RPA, Cloud Migration, Mobile App dashboard, etc
Establishing & implementing escalation point for issues & risks and managing issue resolution & risk mitigation
Steering responsibilities for Financial Performance (Utilization, Operational Efficiency & Profitability)
Collaborating with key stakeholders on program deliveries through project/program steering meetings
Creating & sustaining a dynamic environment that fosters the development opportunities and motivates the high performance amongst the team members
Devising offshore work transition and migration, while leveraging onshore capacity to other areas of business