Results-driven Technical Delivery Manager with 16+ years of experience in the IT Consulting sector, specializing in end-to-end project delivery, IT strategy, and digital transformation. Adept at managing multi-million-dollar engagements (up to $34M) and leading cross-functional teams of 30+ to drive business outcomes through technology solutions and process optimization.
Proven expertise in program & project management, Agile methodologies (Scrum, SAFe), stakeholder engagement, and IT service delivery across diverse industries, including Telecom, BFSI, Digital Workspace, Energy & Utilities, and the Public Sector. Recognized for cost-saving initiatives (achieved $2M+ in operational efficiency), business expansion (secured $22M in additional contracts), and risk mitigation strategies that ensure successful delivery within scope, time, and budget.
Certified PMP®, ITIL, PSM, CSPO, and SAFe 6 Agilist, with deep technical expertise in Microsoft technologies, Azure, CRM, Power Apps, and enterprise IT solutions. Adept at bridging the gap between technology and business objectives, fostering high-performance teams, and implementing innovative IT solutions that drive productivity, efficiency, and digital transformation.
A proactive leader, trusted advisor to C-level stakeholders, and a hands-on problem solver committed to excellence in delivery, continuous improvement, and customer satisfaction.
• Developed and managed enterprise applications using Microsoft technologies and Agile delivery.
• Coordinated with clients to gather business requirements & implement custom IT solutions.
• Assisted in designing cloud-based and on-premises software solutions.
• Delivered critical IT solutions in Telecom & BFSI domains, ensuring high uptime and efficiency.
• Worked on product lifecycle management, improving software reliability and scalability.
• Received ‘Cookie Employee Recognition’ award for dedication to on-time project delivery.
Project and Program Management
undefinedProject Success & Business Growth
✔ Managed $34M+ projects, ensuring successful delivery within scope, time, and budget.
✔ Led a cloud transformation initiative with no prior exposure, successfully upskilled, and delivered the project.
✔ Drove $22M in additional business through successful delivery of an Energy & Utilities digital product.
✔ Secured $2M in new businessby leading the product development roadmap.
Cost Optimization & Efficiency Gains
✔ Achieved $2M in cost savings by transitioning development activities offshore.
✔ Saved $1.3M in a public sector project by optimizing resources and improving efficiency.
✔ Enhanced productivity by 60%through conflict resolution, effective team management, and transparent communication.
✔ Achieved 70% increase in team productivity while maintaining a 99.3% quality score.
Leadership & Team Management
✔ Managed cross-functional teams of 30+ professionals across global locations.
✔ Led Agile transformation initiatives for major clients in the Financial, Consulting, and Public Sector domains.
✔ Championed Agile SAFe methodologies to improve project execution and stakeholder collaboration.
✔ Handled multiple global teams, including offshore teams in India, ensuring seamless coordination.
Strategic Risk & Stakeholder Management
✔ Proactively identified and mitigated project risks, ensuring on-time and within-budget deliveries.
✔ Devised backup plans to overcome roadblocks, ensuring smooth project execution.
✔ Kept leadership informed of risks & issues, enabling effective strategic planning.
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